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“Friendly staff, big comfy clean rooms.” 3 of 5 stars
Review of Holiday Inn Ponce & Tropical Casino

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Holiday Inn Ponce & Tropical Casino
3.0 of 5 Hotel   |   3315 Ponce Bypass, Ponce 00728, Puerto Rico   |  
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Ranked #4 of 7 hotels in Ponce
San Juan, Puerto Rico
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Friendly staff, big comfy clean rooms.”
3 of 5 stars Reviewed January 3, 2013

Stayed for one night the day after Christmas. The hotel stands alone on top of a hill. Late check in, staff was very friendly. Room 319 was comfy, big and very clean, bathroom was spotless. I got the view of the front parking lot, but you could also see the city of Ponce with the ocean on the side. Other rooms overlook the pool and the ocean. The main elevator is out of service. The other one is far down the hall. We took the stairs.

We returned to the room around 11:30pm, restaurant closes at 11:00pm. Very odd since the casino was packed with the locals. There were people eating foods from somewhere else in the parking lot. The girl at the front desk gave us directions to Ponce Town Center ( 15 mins. drive). We found the Burger King drive thru open and ate in our room. I think the hotel is losing some serious money here. At least have some sort of snack bar open with the Casino.

The pool is big and has a nice view of the ocean. We had the breakfast buffet around
10:30am. Again, the staff in this place is really friendly. The food was ok, fresh fruit, good coffee; need to work on the pancakes (hard as a rock). Overall, a good hotel if you are visiting Ponce or just passing by.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review, August 1, 2013
Dear LaylahG,

Thank you for providing us with a very considerate review and thank you for staying with us. I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. I apologize for any inconvenience your restaurant experience may have caused you. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again many thanks for your feedback.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 31, 2012

This hotel offered low rates, a casino, free parking and a pool. If you were going to spend any time here you will be driving to what you want to do. It is about a 20 minute drive to Ponce, very little to see here. It is about 35 - 45 minutes to a good beach, we liked Playa Santa the best. The hotel staff was pleasant and very helpful, the casino look like it was good size but did not go in. The room was clean, the shower could use a little more scrubbing. This hotel is good if you are just passing through, we stayed 2 (really only 1.5) nights because we caught the 4AM Jet Blue flight out of Ponce. If I had to do it again, I would have stayed somewhere else longer before coming to Ponce to catch our flight or would have liked to try the hilton but it was a last minute trip during the holidays and most of the hotels were full.

Room Tip: We stayed on the other side of the hotel from the casino and it was quiet
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Ponce & Tropical Casino, responded to this review, July 24, 2013
Dear Vienna-Paul,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 14, 2012

After a rough night at Hotel Belgica, we opted for a safe bet: The Holiday Inn, tucked away off of Route 2 outside of Ponce. I had my doubts about staying at a casino hotel. What about drunk people coming back from a night of slots? I had nothing to worry about. From the time we arrived, the staff at the hotel did their utmost to make us comfortable. We got a quiet room on a nonsmoking floor with a view of the pool and the ocean across the road. There was some white noise from the road and the AC unit, which put me right to sleep.

The room was enormous, and had everything we could need. I will say that the hotel is a little damp - but that is somewhat to be expected in a seaside hotel. The hotel bar staff was very friendly and made us great drinks. I even scored a recipe for coquito (Puerto Rican eggnog).

My only complaint? Don't try eating at the restaurant. I sent my coffee back twice because it tasted like chemicals. And who wants to drink bad coffee when you're in the middle of Puerto Rico?

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, null, Puerto Rico
1 review
4 of 5 stars Reviewed December 3, 2012

In general it was a nice stay but there where a few small details that would have made it excellent. First, on our first night when we went to have dinner, the host made us wait like 10 minutes to sit us, and even though she was attending someone at the podium she didn't even greeted us and told us to give her a few minutes until she finished. Then the server we had, it took her about 12 minutes to get to us. She passed us by 4 times and the restaurant wasn't full at all. There where like 6 other tables. In the morning, breakfast was amazing. Great buffet and server and host very attentive. At the pool we spent a nice and quiet time but there is no one to pass by and ask if we want something to drink. The pool was empty only 3 people and us, and later just us 2 but still it would have been nice if someone passed by and offered us something to drink or eat. Room was excellent, houskeepers 100% good job. Clean, neat, good furniture, very comfortable and complete. Casino 100% love the carpet, machines, service. Room service was very fast and complete too. Overall the facilities are very good and comfortable, the place is neat and clean, very well cared for. Love the quietness, privacy and service. Except for that first night dinner and the pool, its just perfect. Thank you!

Room Tip: Rooms towards the pool, you can see the ocean at the distance and get some sun if you get cold.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 12, 2012 via mobile

This hotel was such a relief after the previous one I stayed at in Rincon. What's nice about this place is that it sits on a hill and there is a really good view of the sea. We wanted to upgrade our room which they accommodated for us, albeit on the smokers floor, but it didn't smell like smoke which was surprising to me. I was so glad for the laundry facilities on our floor, but I had to go a floor up to get to the vending machines because the one by our room was broken.

There is a casino which was pretty crowded and noisy but we didn't really hear it and the pool was really nice as well. Overall, if I was back in Ponce, id definitely would stay here again.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 27, 2012

High on a hill and overlooking the Caribbean, the best feature is a large pool made to stretch out that swim and the gracious staff. The rooms are typical Holiday Inn but if you want to be removed from Ponce traffic (it is easy to get into town assuming you are driving) and close to some of the best sea food spots the island has to offer, this is the place to be. Just down that hill and a stop light away is a stretch of half a dozen sea food spots with dining at the Caribbean's edge. You'll want to search one out and skip the motel dining. The hotel breakfasts are pricey. There are coin laundry machines and you won't be bothered by the casino atmosphere off to the parking area unless you want to partake. You'll have friendly desk help but be aware: the locals think "it is really easy to get there you just...." and driving in Ponce is far more confusing than that, streets are not always well signed and signage to local attractions can be misleading. Your GPS may or many not help.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponce
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 21, 2012

I stayed there for a weekend and I never met a friendlier staff! There were very accommodating and respectful! The pool needed a bit of cleaning but I think it was because the trees were too close to the pool and a lot of little bugs tend to fall on it. The breakfast was really good and anything I asked for they were more than happy to make it. Th casino is 24hrs. and the noise didn't get to the rooms. The rooms do need a bit of upgrade and the carpets were not clean.
This hotel only needs an upgrade because the service it's pretty great.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Ponce & Tropical Casino

Also Known As:
Holiday Inn Ponce & Tropical Hotel
Holiday Inn Ponce & Tropical Hotel Ponce
Holiday Inn Ponce And Tropical Casino
Holiday Inn Ponce
Ponce Holiday Inn
Address: 3315 Ponce Bypass, Ponce 00728, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Ponce
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Ponce
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Ponce & Tropical Casino 3*
Official Description (provided by the hotel):
Para informaciÏŒn en Español, haga click: Holiday Inn Ponce HotelBeautifully nestled on top of a panoramic mountain with a breathtaking view of the Caribbean Sea and the Historical City of Ponce known as the City of Museums. The Holiday Inn Ponce Hotel & Tropical Casino offers 116 renovated and spacious guest rooms and junior suites with individually climate control air conditioners and private balconies. Privileged location - El Tropical Casino located in our main lobby opened 24 hours daily. We are located just one mile from the Speed and Splash Water and Racing Theme Park and only 7 miles from the new Costa Caribe Golf Course. Easy access to the heart of Ponce and the tourists zone. Located 80 miles from the main airport Luis Munoz Marin in San Juan and only 12 miles away from the regional Mercedita Airport. Smoke detectors & fire sprinklers. Olympic size pool and kiddy pool with a breathtaking view of the Caribbean Sea. Banquet and meeting facilities for up to 300 persons. Wheel Chair Accessible and non-smoking rooms available. Locally acclaimed restaurant 'Tanama,' Ponce's Nouvelle Cuisine. Live music Friday and Saturday at the Barlavista Lobby Bar with a breathtaking view of the pool and Caribbean Sea. Game Room. Fitness Center. El Tropical Casino is open daily 24 hours with the newest tropical atmosphere. ... more   less 
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