“close to perfection. food situation needs tweaking”
spent 3 days here for our 10th anniversary. while it is expensive, it is also quite a unique experience, not your average 5* predictable property. we found it to be quite special. I couldn't give it 5* because I felt the location and lack of eating choices were not top top (and at this price, they should be)
Service Service Service. The staff is all extremely well trained, and really made our stay over the top. everyone was friendly, helpful, efficient. they acknowledged our special occasion in many different ways, and really went out of their way to make it special for us
Rooms: beautiful, spacious, clean and romantic...outdoor shower, nice 2 person tub, lovely bath amenities, plush towels, soft crisp sheets, interesting art work. really great rooms
Grounds, restaurants, pool: absolutely gorgeous. attention to detail is everywhere here, a very custom look, not like a predictable 5* resort out of a box, but really unique in many ways
Spa: you must go to the spa. it is magical...not just a zen retreat but a creative sanctuary set up to look like an old apothecary. treatments were top notch.
We also loved the bikes. took a ride around the nature trail and really enjoyed. .
Restaurant choices and menus therein were limited...though what they did have was great (Mi Casa is a whole experience for dinner...do the tasting menu! it is foodie heaven and very well priced for the quality and quantity of what you get). We were disappointed that there was nothing healthy! after 3 days we could not have eaten another meal here, which is really my main reason for giving 4 stars instead of 5. I mean this is Puerto Rico, not some dinky little island where getting fresh produce is difficult! dont get me wrong, Jose Andres is a celeb chef worth his rep, and the dinner at Mi Casa was very memorable, but we felt the lunch and breakfast choices were uninspired and didn't feel healthy, which i like when i'm in a bathing suit!
Location: the closest town had nothing to offer and if you want to go somewhere to explore the island a bit, it is far (Old San Juan for example was lovely, though a good 30-40 min away), the restaurant they sent us to off property was the golf club restaurant just a few minutes away in a golf cart which served rubber chicken and generally average fare. the beach is just ok for me. not bad, just ok. (but we are very well traveled in the caribbean, so we have seen the best of the best in beaches). oh...concierge happened to be the only staff member who was NOT helpful! We asked if we could ride the bikes to town and he said no, they dont recommend due to traffic and no sidewalks...and then he offered no other suggestions. we asked specifically that we wanted to go explore the island and he just said no. weird that he would not have said, why dont you take a car to old san juan, or whatever. just nothing and he acted uninterested in finding out what we might like to do etc..
so...if you are looking to hole up in a truly 5* resort I say go for it. especially for romance. but if you are a person who likse to go exploring and have a lot of choices, then i'm not sure...this is a place to relax!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.