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“amazing” 5 of 5 stars
Review of Dorado Beach, a Ritz-Carlton Reserve

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Dorado Beach, a Ritz-Carlton Reserve
5.0 of 5 Hotel   |   100 Dorado Beach Drive, Dorado 00646-2000, Puerto Rico   |  
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Hotel amenities
Special Offer
$100 Credit + Breakfast
Ranked #1 of 3 hotels in Dorado
Boston
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
30 helpful votes 30 helpful votes
“amazing”
5 of 5 stars Reviewed May 5, 2013

Words won't due the Dorado justice, maybe that is why we took so many pictures! Spectacular rooms with gorgeous ocean view, private plunge pool that we never wanted to leave and loved the outdoor shower. Food was amazing and enough of a variety with the three restaurants on property. The Mi Casa bartenders were fantastic and even came up with some special drinks for us. The spa was very relaxing and the staff were attentive and professional for all our treatments. We played golf on the east course- hard to concentrate with several holes along the ocean. Ask for bikes when you check in and then you have them for your stay. Easy to arrange transportation to and from the airport through the hotel. Agree with some of the other reviewers that there were a few minor issues with the slow beach service, but several staff members went out of their way to make our stay even more memorable. Already planning when we can go back!

Room Tip: The private pool for your room was worth the splurge. We liked being on the su casa side of the ma...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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English first
New Jersey
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 5, 2013

This hotel is amazing! This was by far the best experience that we have ever had in the Caribbean. The hotel facilities are extremely beautiful. The common areas, the pools, the beach are all among the best we have seen anywhere. The service was also generally fantastic. Friendly and positive attitude by almost all.

A couple of things that were special:
1) The beach was beautiful and protected by rocks creating a very pleasant beach environment for the whole family
2) The food was very good at all the restaurants. The food at Mi Casa was excellent. Good food is hard to find in the Caribbean.
3) The waterpark (open weekends only) was a great treat for the kids and has a great lazy river and two large slides. Great design and no lines.
4) Ambassadors of the Environment kids program was great! My kids wanted to go back everyday (unfortunately they don't offer classes everyday)
5) The service (except the pool and beach - see below) was exceptionally good.

One area that could be improved would be the pool and beach service. Here, the service at the Ritz Dorado significantly lags other top resorts. We were there for a week, always set up our own chairs and had to actively seek out waiters for food and drinks. The service at Positivo, (the pool restaurant) was spotty. This was not a big deal to us, but it does not match the level of service throughout the rest of the resort. My advice to management would be to re-evaluate what they are doing in that area.

Overall, we had a fantastic experience. This is a special resort and we will definitely be back.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 4, 2013 via mobile

Spectacular property-every room is beach front- with beautiful beaches and golf courses. We had one of the best vacations. The service is elite. Our 2 year old daughter landed with pink eye and the resort arranged for doctor to come to room to provide care. The hotel ordered and picked up prescriptions. Just wonderful!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Rapids, Michigan
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 3, 2013

Yes, the hotel newly opened. Yes, the speed in Puerto Rico will never match that of NYC (but that's why you come here, right?). Yes, there aren't as many staff as in Asian resorts because in PR employees are paid the US minimum wage. But, it's easy to get to San Juan, the beach is a as good as any anywhere, there's great golf, the Rockefeller trail is awesome, you can visit the old Rockefeller house and this was the first Rock Resort which started the entire minimal beach hotel thing. My only problem is that the hotel is a little overdone--you can tell the PR government funded it and they overspent ensuring everything is over the top. Fantastic place for a couple.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 1, 2013

Puerto Rico is not exactly St Kitts or Bora Bora, so my expectations were low, but the flights were convenient and we decided to chance it for a quick family spring break vacation. We were not disappointed. The hotel is a brand-new low-rise "Reserve" concept--new for Ritz Carlton--with no club lounge or any of the usual Ritz amenities. But what it lacked in predictability, the hotel more than made up for in unique assets. First, the property: situated on a sandy beach in a 1700 acre resort with several golf courses, an amazing spa and a private water park complete with slides and lazy river, free use of bikes to get around. Second, the service: great, personalized, attentive but not obsequious. Third, the food: not a bad meal the whole five days. Fourth, the rooms: lovely, ergonomically pleasing, ample. This must be the finest property in PR and one of the top 5 in the whole Caribbean. Highly recommend. TIP: rent a car. It's cheap and fairly easy to get here from the SJU airport (45 min), plus then you can drive around a bit.

Room Tip: Buildings 3 and 4 are mid-beach and very comfortable.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.Paul, MN.
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 30, 2013

This resort was a true thrill to experience. The beauty cannot be captured adequately in photos, the grounds, the pools (2 to choose from), the spa, the beach with breakwater rocks to insure leisurely floats in the ocean all were meticulously designed to provide guests with the utmost sensory experience. Forbes magazine named it the 'must see resort' of 2013. I have to say I agree, go, put it on a bucket list. Treat yourself to some of the best food, service, comfort and ambiance a resort can offer. We really found none of the problems the other reviewers mentioned. It was a trip of a lifetime - even though it lasted only 4 days!

Room Tip: Ground floor ocean front, private plunge pool and outdoor shower was heaven and the waves crashing i...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 23, 2013

I figured out that I can spend every night of the rest of my life here - I'm about $15m short, but committed to working on it! You have to see the rooms to believe them. The beach is flawless, the dining options varied and less ludicrously overpriced than I feared prior to arrival.

I found the service quite excellent - I'm not really sure what people expect who have dinged it. Still, for up to $1700 a night, I guess you can expect whatever you like. The Spa is pretentiously over the top - possibly more appealing as a sort of excessively earnest comedic interlude. "Your masseur awaits you in the pineapple garden" - seriously?

Anyway, if money isn't an issue I don't know how you'd do better on PR. I won my trip here, so the $8k price tag for the 4 nights with incidentals wasn't my problem, but I'd be lying if I said I'd pay it myself ;-)

oddly, theBed was made of marshmallow and fluff - too soft for me....probably priceless and made of unicorn mane and otter fur.

My Top Tip - eat a dinner at Mi Casa - really interesting and well executed tapas on the grandest of scales - a definite high point!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Dorado Beach, a Ritz-Carlton Reserve

Address: 100 Dorado Beach Drive, Dorado 00646-2000, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Dorado
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Dorado
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Dorado Beach, a Ritz-Carlton Reserve 5*
Official Description (provided by the hotel):
Dorado Beach, a Ritz-Carlton Reserve will usher in a new level of luxury travel. This intimate resort retreat will be the first of its kind in the Americas, with its secluded location, intimate accommodations, exclusive amenities, and private butler service. ... more   less 
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