My family spent the New Year's week at this beautiful resort. It is absolutely breathtaking. The rooms open up to the ocean and, if you're on the first floor your own private pool which my 7 year olds loved! Every day we would see hermit crabs, frogs and other fun creatures outside our door, and sometimes in the outdoor shower. The "Ambassadors of the Environment" program for the kids program was almost painfully perfect right down the the dashing Australian who runs it. and the Watermill is hours of fun for the kids and us without being a crowded insanity like some water parks. The staff are friendly and assure you that your every request is their "pleasure" to attend to, but... they seem to forget themselves a bit here. The first couple of days were a bit painful, simply due to the disorganized nature of their service. First, it would have been helpful for the hotel to let you know that it is better for them to arrange transportation for you from the hotel, rather than taking a taxi. Ordered items are simply forgotten, I had to ask multiple times for ice, towels, and turndown for our children. Room service ordered might show up or not. We were supposed to have an "Ambacador" or butler - I have no idea - they left notes asking if I needed any help, but when I called they never answered. It took almost a full day for room services dishes to be picked up from the day before. It could be tough just to get some coffee in the morning. But , during our stay, clearly something changed... the Positivo - the sand bar, became great - possibly due to the bar manager who seemed to be always be there regardless of the time of day, but the service was very attentive, the food really good and the drinks great. Dinner at Mi Casa is was very akin to Jaleo here and the service was great! Attention to our service requests also got much better, still a little left hand not knowing what the right was doing - but dramatically better than our first two days when I contemplated leaving because I was just so frustrated by the difficulty in obtaining the simplest things. It is clear there are some folks new to the hospitality industry, and certainly the Ritz, working here who need some more training, but it is also clear that they are learning. By the end of our stay, none of us wanted to leave, and we're already contemplating our return trip.