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Embassy Suites Dorado del Mar Beach & Golf Resort: Traveler Reviews

3.5 of 5
201 Dorado Del Mar Blvd., Dorado 00646, Puerto Rico
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Embassy Suites Dorado del Mar Beach & Golf Resort
Ranked #2 of 3 hotels in Dorado
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555 reviews from our community

Traveler rating
    211
    193
    77
    49
    25
See reviews for
Families
220
 
Couples
128
 
Solo
8
 
Business
55
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Edwards, California
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Great Staff, Good Public Areas but, rooms could use updating”
4 of 5 stars Reviewed January 23, 2013 via mobile

Stayed here on a family trip with 6 people including a baby. The service was great - staff helped us with luggage, food and a crib. Public spaces are great - lots of places to sit and enjoy the managers reception (what a deal!) and complimentary breakfast. The pool was wonderful, although the towel system, with cards and wristbands, was confusing. Only one hot tub - often filled with children. Rooms are fine - nothing to write home about - but, bed was comfortable and room was spacious. The location was nice for sight seeing around the island and lots of good dinner places nearby.

Stayed December 2012, traveled with family
Was this review helpful? Yes 3
Ask outofedwards about Embassy Suites Dorado del Mar Beach & Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites Dorado del Mar Beach & Golf Resort, responded to this review
January 29, 2013
Hello Outofedwards:

Thank you so much for submitting your review about your recent stay in our hotel, I am happy the staff was accomodating and made your stay more enjoyable, great to hear positive feedback about our property, in regards to the rooms updating we have made renovations in the suites but we will continue making improvements this year as well.

we appreciate your comments.

Best regards,
Isaias Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Nice getaway”
4 of 5 stars Reviewed January 23, 2013

First let me say that some earlier reviews on this hotel freaked me out! I emailed a hotel manager prior to our arrival to address the concerns and it was worth it! Our room had a beautiful golf course view, freshly steamed carpets (they were still a tad damp), a brand new hair dyer, and it was clean. I can see why some of the complaints are posted. There is some plastic here and there on the hotel beach, and some of the grounds could use an update. But overall the pool area and the beach are nice. A few considerations: a) absolutely rent a car. From the airport the taxi is $80 including tip, but mainly there is not much in walking distance. My husband and I enjoy walking, so the three mile round trip miles to dinner didn't bother us. But, I would not call it convenient. Taxis locally will cost you $20 for 2 people including tip, so renting a car would offset that. B) there are lots of kids here. Babies and kids of all ages. This didn't bother us, but if you are looking for a romantic couples hotel this is not it. C) the food at the pool bar is average. My husband and I both ordered food that was not made according to the menu. For example, the menu said chicken sandwich with onion, cheese, lettuce, tomato. It came with chicken and cheese. Normally that wouldn't seriously annoy me, but here almost everything is fried. That makes for tasty but not super nutritious! So when my sandwich says veggies, I think it better feature veggies. Overall the weather was gorgeous and the hotel was adequate. There are lots of expensive hotels here and I found this one to be pretty reasonable. You get what you pay for! I do find the $40 per day resort fee to be excessive. Just head down to the "free" cocktail hour every night and make sure you get $40 worth of drinks ;) then you know you got your money's worth! And I would give this a 3.5 out of 5, but that wasn't an option.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask travelingteacher1982 about Embassy Suites Dorado del Mar Beach & Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites Dorado del Mar Beach & Golf Resort, responded to this review
January 29, 2013
Hi travelingteacher1982:

It is very nice to see such a nice and detailed review and specially to know you were overall happy with the accomodations and service, in regards to your comments about the beach and the food and beverage options these are thing we are currently discussing and working on in order to improve, I will share this with our Maintenance and Food & Beverage Directors. I hope that in the future you would reconsider staying in our property in the future.

Have a great day!

Best regards,
Isaias Rodriguez
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Michigan
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Bad Impression of Puerto Rico for Our Parent's 1st Trip”
2 of 5 stars Reviewed January 16, 2013

Our 11th trip to Puerto Rico and 1st for our parents. Stayed here after a late arrival in San Juan on our way to Rincon. Had two King Ocean view rooms. Our room's carpet was wet throughout. The rooms felt damp in general. Other guests lit off fireworks in the pool area until I called the front desk at 12:30 a.m. Although M-83s were going off on their property, management was no where to be found. At 3:00 a.m., other guests started a drumming and screaming circle around the pool, again called the front desk and they said "we'll take care of it." Paid over $500 for two rooms for 3 hours of interrupted sleep. The breakfast buffet was a waste of time; old burnt gobs of bacon stuck together, imitation eggs, and the driest potatoes. Difficult to find the place after dark; security gates were confusing at best. Hilton has drug their name through the dirt with this property. I felt bad that this was our parent's first impression of this beautiful island. Fortunately, the rest of the trip staying on the beach in Rincon and in the Rain Forest in Rio Blanco was stellar despite this initial encounter. I cannot recommend this place due to the condition of the rooms. Valet staff in the morning were kind and a good start to our new adventure.

Room Tip: good luck, we paid for the best and got wet feet trying to get into bed.
See more room tips
  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask shcje about Embassy Suites Dorado del Mar Beach & Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites Dorado del Mar Beach & Golf Resort, responded to this review
January 29, 2013
Dear shcje:

Thank you for your review, My most sincere apologies for not meeting your expectations, I can assure you this is not indicate of our commitment to quality and service we provide to our guests. I cannot undo what took place during your stay but I would very much like to change your perception towards our hotel, please feel free to contact me directly and I would be more than happy to assist on correcting these issues in any way and you would reconsider staying with us in the future.

Best regards,
Isaias Rodriguez

isaias.rodriguez@hilton.com
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Montreal, Canada
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Best place to rest but far of everythings if you do not have a car”
4 of 5 stars Reviewed January 15, 2013

Embassy is a wonderful place to rest: a pool, a beach, a casino, a pool's grill, free happy hour, a casino, a golf, a spa and a fitness Center. Everything to relax and enjoy the sun is there. But if you want to go out by foot, the nearest place to go is a 20 minutes walk away, at least. And you are better if you can handle a little bit of spanish. People who work there are friendly, efficient and fast to answer your needs. Rooms are clean. We really enjoyed our stay. But they should tell us about the resort fees that is add up to the room everyday.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Renee P about Embassy Suites Dorado del Mar Beach & Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites Dorado del Mar Beach & Golf Resort, responded to this review
January 29, 2013
Hello Renee:

Thank you so much for submitting your review, it's very nice to hear your feed back, I will definitely share with the staff. Hope to be able to greet you next year in our property.

Have a great day!

Isaias Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
“Great hotel-will definitely stay there again. Amazing.”
5 of 5 stars Reviewed January 15, 2013

The stay at the hotel was a very good experience. The pool area was great. Just need to clean the lounge chairs. The bar was very good and service overall was very good. It was very quiet and the pool area was also very comforting. The beach was a little windy but very pretty. Would recommend the hotel.

Room Tip: This is my first stay and my room not being an Oceanview had a very good location.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask hr1946 about Embassy Suites Dorado del Mar Beach & Golf Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites Dorado del Mar Beach & Golf Resort, responded to this review
January 29, 2013
Hi hr1946:

Thank you for such nice comments, please be advised that we have taken care of the lounge chairs and made a maintenance schedule in order to keep them up to date. It's great to hear you would return to our property, I hope I can personally greet you on your next visit.

Best regards,
Isaias Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Dorado del Mar Beach & Golf Resort

Also Known As:
Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
Embassy Suites Dorado Del Mar Beach & Golf Hotel
Embassy Suites Dorado Del Mar Beach And Golf Resort
Puerto Rico Embassy Suites
Embassy Suites Dorado
Dorado Embassy Suites
Address: 201 Dorado Del Mar Blvd., Dorado 00646, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Dorado
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Dorado
#2 Family Hotels in Dorado
#2 On the Beach Hotels in Dorado
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The only all suite beachfront Resort in Puerto Rico offering a relaxed tropical atmosphere with a three form lagoon pool overlooking the Atlantic Ocean. A perfect setting for families offering a two room suite, a daily complimentary cooked to order breakfast and two hours at our evening reception daily. Recreational facilities include an 18-hole par-72 Chi Chi Rodriguez signature golf course, a Fitness center, game room, Laundromat, a new Casino and much more. ... more   less 
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