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“Wasn't over the top but ok.” 4 of 5 stars
Review of Embassy Suites Dorado del Mar Beach Resort

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Embassy Suites Dorado del Mar Beach Resort
3.5 of 5 Hotel   |   201 Dorado Del Mar Boulevard, Dorado 00646, Puerto Rico   |  
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Ranked #2 of 3 Hotels in Dorado
helena
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
“Wasn't over the top but ok.”
4 of 5 stars Reviewed November 30, 2012

This hotel has several positives and negatives. The positives are the rooms are very large, great views from balcony. Nice pool, good breakfast, and the room and hotel was clean. The gym was small but not crowded. The arcade was also small but our kids still played in there a couple of times. The spa was very good and inexpensive. Valet attendants were nice and quick and even manually unlocked all doors. Our rental was a basic corrolla no power anything. It was nice to have wireless internet and a business room to do our online checkin going home. It was nice having the free drinks for two hours daily and the water at the pool. It was also nice having a fridge and microwave in the room. There are several restaurants nearby which was also nice. The negatives were the beach was very small and very dirty. That being said it wasn't crowed which I guese could be a positive. There is a Dorado beach which was a close drive that was much nicer. There were a lot of speed bumbs going up the road to the hotel which wouldn't bother me since I was in a rental but others went so slow that I had to pass people everyday. You had to use your door key to use the elevator which was annoying. Had to have key out all of the time. Had to have it for arcade, gym, elevator, room, gate to beach, business center room etc. Didn't think that was necessary since the hotel is on a gated speed bump road. The hotel is far from attractions so you will need a rental car and you will have to pay to park it. Wasn't much diference in regular parking or valet so we chose valet. Regular parking had a lond walk. Don't feel you should have to pay to park at a hotel your staying at. They know most people will have to have a rental car since there is nothing to do that is close. We put over 400 miles on our rental during the week. I also didn't think you should have to pay a separate resort fee. With paying that the internet, drinks, water, etc weren't really free. All in all it was a nice hotel but we wouldn't go back. Mainly because we won't be back to puerto rico. The Camuy cave, the forts, and the rain forest were nice but not worth going back to see again. The traffic can be bad at times and there are a lot of toll fees while driving.

Room Tip: Get a room with at least a partial ocean view.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites Dorado del Mar Beach Resort, responded to this review, January 9, 2013
Dear Jim102:

Thank you so much for your review of your last stay at our resort, I'm happy to hear all the positive feedback about our staff, accomodations and amenities. Also we appreciate your negative feedback whick will help us be an Over the Top Hotel, I will personally share my comments with the staff in order to improve these areas, in regards to the beach cleanliness, eventhough the beach is public we have it cleaned every morning but because of the high tides it would get dirty before the afternoon, about the key beeing needed to access elevators, game room, etc. I apologize if this caused and inconvenience but we have taken this action in order for the areas to be more secure and have access limited to the people we care about which are our guests. I apologize if you went through any inconveniences and hope that the next time you are in the area you will consider staying at our location again.

Have a great day !

Isaias Rodriguez
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853 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
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English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2012 via mobile

My family of 5 stayed at Embassy Suites nov 16-21, 2012. It was our 1st stay in Puerto Rico. The hotel has a gorgeous lobby and pool area. Rooms are decent in size. Beautiful views! Spacious mulileveled pool with jacuzzi. Food and drinks right at the pool during the day. Awesome breakfast, although, a bit crowded. Rooms weren't spotless but could be worse. Beds were comfortable, and balcony view from the 7th floor were breathtaking! Definitely get a rental car no matter what your travel agent says. Most places in Dorado have at least one person that speaks some English. I would definitely choose dorado over San Jaun. Less congested, more laid back and quiet. Weather in the "off season" was amazing. 80-90 everyday with a few rain showers.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites Dorado del Mar Beach Resort, responded to this review, January 9, 2013
Dear Forgacmg:

Thank you so much for you review and for choosing our property for your leisure, you have definitely made my day with you feedback and hope in the future you can repeat your visit in our property.

Have a beautiful day!

Isaias Rodriguez
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Istanbul, Turkey
Top Contributor
103 reviews 103 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 22, 2012

I spent 12 nights at this hotel on business purpose. To start with room, it was the biggest room I have ever stayed. I am from Europe and I am used to stay at tiny rooms where you hardly move. In this hotel, the room is consisted of living and sleeping area. Oh, what a comfort! There were two flat screen TVs, kitchen area, sofa in the room. The room was equipped with microwave, coffee machine, iron set and hairdryer. Considering the time I spent at the hotel, I had every equipment I need.

In the breakfast, there were pancakes, omelet, fruits, yoghurts, cheese, peanut butter etc. My days were hectic due to huge workload but the breakfast was boosted my energy every morning. Also, the hotel gave 2 free water every day and free drinks&snacks at 5 pm.

The beach was not as I expected. The sand seemed to be dirty and the beach was full of moss which is "yuck" for me!

Overall, I really enjoyed staying there and felt like home

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TN
Top Contributor
103 reviews 103 reviews
74 hotel reviews
Reviews in 61 cities Reviews in 61 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed November 17, 2012

Stayed in July 2012 not long since my June 2012 stay. I am attaching pictures of my room that speak volumes. This property is all about emphasizing a false sense of prestige/eliteness that besmirches the brand. I don't understand why there isn't proper management of the property and operations. Disappointed again but there aren't many good choices since I work with a customer several miles west in Arecibo.
I normally recommend Embassy Suites but given the choices I can only say that this one is disappointing.
The food is ok The fitness room is almost laughable--if the treadmills are working they are ok but the weight/exercise stand cannot be fully used due to the low ceiling, while the Swiss balls are nearly flat and the room is very warm and stuffy. At least there is now a parking garage, not the muddy potholes I paid to park in back in 2006.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edna G, Director of Sales at Embassy Suites Dorado del Mar Beach Resort, responded to this review, November 20, 2012
Dear Phaser,

Thank you for taking the time to provide your feedback regarding our hotel. We appreciate the fact that you are staying with us since 2006.

I am certainly disappointed that your stay was not all that it could have been. I would like to apologize on behalf of the hotel and its team for your stay. Our guest suite and property appearance is an area we are actively examining. I appreciate your candor; we look for reviews to provide insight into our hotel and we welcome any additional comments or suggestions you would like to share.

Once again please do accept our apologies. Please feel free to contact myself directly via the below details if you are travelling to Dorado, Puerto Rico again so that I may personally take care of you and your next
stay.

Happy Holidays!

Edna Garcia
edna.garcia@hilton.com
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Apple Valley, Minnesota
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 16, 2012

Outstanding hotel. Large, clean and well equipped suites; and a great breakfast (especially liked the made- to- order omelettes). Nice happy hour, and great pool area for families. Very comfortable beds!!!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites Dorado del Mar Beach Resort, responded to this review, January 3, 2013
Hello Steve:

Thanks for you positive feedback, I am happy you happy you had a pleasant experience and we exceeded your expectations.

Thanks for your comments and for staying with us.

Have a great day!

Isaias Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arecibo, Puerto Rico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 15, 2012

My wife and I just spent four lovely days in the Embassy Suites in Dorado. We had a oceanfront room on the fifth floor. The ocean view was spectatular, after looking down at all the flowers and palm trees, and the beautiful pool. It is beautiful tropical setting, very lush and green. The inside of hotel is also very beautiful, with the large atrium complete with water pools and trees inside. The breakfast is one of the best that we have had in PR. The managers reception in the evening starting at five oclock, and lasting two hours, was also a nice touch, with many kinds of drinks and snacks. The casino is another option on the premises. Friday to Sunday they have live music and dancing. As we were checking out, they were starting to put up Christmas decorations. We live in PR and look forward to going back to see all their Christmas displays.

Room Tip: To get a great view out of the oceanfront rooms, try the higher floors, to see above the trees. We s...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias R, Manager at Embassy Suites Dorado del Mar Beach Resort, responded to this review, January 9, 2013
Dear Retired 043:

I am very happy to read about your pleasant stay at our property and the positive feedback you have provided. I hope you would repeat the visit in our hotel and I can personally great you.

Have a great day!

Isaias Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 13, 2012

Stayed with my husband and children. All around nice place. My only negative comments is that our room was neat but it needed a thorough cleaning. The bathroom looked like it was quickly wiped down and they forgot to sweep/mop because there was hair on the floor. The rug felt dirty on bare feet. I made my family wear socks or flipflops in the room. Staff was great and over all we did have a nice time.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Dorado del Mar Beach Resort

Address: 201 Dorado Del Mar Boulevard, Dorado 00646, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Dorado
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Dorado
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Dorado del Mar Beach Resort 3.5*
Official Description (provided by the hotel):
The only all suite beachfront Resort in Puerto Rico offering a relaxed tropical atmosphere with a three form lagoon pool overlooking the Atlantic Ocean. A perfect setting for families offering a two room suite, a daily complimentary cooked to order breakfast and two hours at our evening reception daily. Recreational facilities include a Fitness center, game room, Laundromat and much more. ... more   less 
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Also Known As:
Embassy Suites Dorado Del Mar Beach & Golf Hotel Dorado
Embassy Suites Dorado Del Mar Beach And Golf Resort
Puerto Rico Embassy Suites
Dorado Embassy Suites

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