We were in San Juan for a day as part of a cruise port and wanted to do some ziplining. We booked this because El Campo was sold out. We had a party of 6 adults. The pick up was efficient right outside the cruise port. I did appreciate that. It was an overcast day that called for rain. As we geared up, it started to pour rain. I asked the guide if we would zip in the rain, and she said yes. We were fine with that. Rain made it more of an adventure. BUT, after we zipped 3 lines we ran into a big problem. Part of the ziplining path, we are suppose to walk through a shallow creek to get to the next zip. Because of all the rain, that shallow creek was full of rushing water. We could no longer safely cross to get to the next platform.
So we were given two options: 1) cross the rushing water 2) zip backwards (which takes a lot of arm strength and is really hard to do). The guides were not really suggesting that we do #1 because it was risky. But they were a bit stuck as what to do. We stood soaking wet by the edge of rushing river for a while before it was decided that the one guide would climb a steep wet slope, then tie a rope to a tree, and the rest of us would pull ourselves up. Luckily, the guide made it up safe, but that was a risky climb. We all made it up one-by-one with no issues.
Good things I have to say are: the guides were prepared with ropes and what not, they kept calm, and we made it back to the cruise safe
Bad things I have to say are: if you were an experienced ziplining company and you know your path has an area where you have to cross water and it has rained all day ... should you not have cancelled the tour?? I did ask early on if they zipped in the rain a lot and the guide simply answered no. Luckily were were all able-bodied adults because the young and the old might not have made that steep slippery climb. My 8-year-old nephew almost came with us. It's a good thing he didn't.
What also disappointed us was that after we climbed that steep slope, we headed back to the car and back to the cruise ship. So after 3 zips, that was it! We were surprised considering it was $95 a person! The guides didn't say anything to us about cutting it short or give us any explanation. So I don't actually know how many zips we were suppose to do...maybe just 3 or maybe they just cut it short without saying anything to us about it.
In the end the guides took the full $95 per person, no discount, no apologies. I realize it's hard to earn a living and they probably didn't want to cut their pay short for the day, but nonetheless my family and I all felt a bit slighted.
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