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“Average Hotel” 3 of 5 stars
Review of Mayaguez Resort & Casino

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Mayaguez Resort & Casino
3.5 of 5 Hotel   |   Route 104, Km 0.3, Mayaguez 00680, Puerto Rico   |  
Hotel amenities
Ranked #4 of 6 hotels in Mayaguez
1 review
2 helpful votes 2 helpful votes
“Average Hotel”
3 of 5 stars Reviewed July 18, 2013 via mobile

The pros: The hotel is very good situated the rooms are clean. The pool is awesome. The food is good and the prices are ok. The parking is big and very close to the hotel. The staff is very friendly and everything is close the pool,casino, bar etc.
Cons: most of the fixtures are old. The Cable TV signal is not digital. The water in the shower change automatically from cold to hot. The housekeeping or room service arrived at 4:30 pm. Make sure you dont break or loose someting the prices are ridiculous Example shower curtain $75 and if you return the pool towels after 6:00 pm is going to cost you $25 each towel.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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150 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
San Juan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 4, 2013

Comfy beds, well appointed rooms, if you want poolside ask for an odd-numbered room. Low ceilings make for a claustrophobic feeling in the hallways, patterned carpeting looks dated, as does much of the decor on the main floor. Trays and dinnerware left on the hallway in the evening were still beside our door next day at noon, not picked up promptly. Lazy river pool always very good and a hit with families, although renting tubes is ridiculous-- are they being smuggled away? Regular pool was remade to eliminate the 12-ft deep area, bad for divers but good for everyone else. Front desk staff mostly good.

My big gripe is regarding the location of the sole ATM, after the one on the lobby area was eliminated. The ATM is inside the betting area at the casino. Which is very inconvenient if I am with small children, if my beliefs are against participating in casinos. I was given unconvincing reasons for the elimination of the other ATM. The alternative is hopping on the car and driving along Route 2 to find an ATM, not great after dark, and good luck finding a parking spot when you come back. And hope it doesn't rain, which is often in the afternoons in Mayagüez. Sorry, MR&C, but if you are about convenience and hospitality, please have this corrected, on behalf of your esteemed non-casino-sponsoring guests.

Room Tip: Odd-numbered rooms face the pool.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sju
Top Contributor
141 reviews 141 reviews
13 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 2, 2013

The hotel is old but is still good in the area of Mayaguez. They have the best pool in the area the River pool village for the kids is just great it has water falls, another like a fast river they rent for $5.00 a tube togo about it and different pools with their own attraction. Every place I visit was clean, the service is very good and the employees are willing to help all the time. The rooms are just a good size. Just a little expensive.

Room Tip: All rooms are basically the same but the at first floor they have a small terrace.
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 29, 2013

I was expecting a nicer hotel. Rooms are rundown. Musty odor. Air conditioning didnt work properly. Way too pricey for the conditions. Needs a complete makeover! I dont understand why they called it a resort. at the pool, you have to pay $5 for the tube. I would not recommend or stay here again. Its a shame that they market themselves as a resort.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 28, 2013 via mobile

Pretty worried about last reviews, i approach the hotel with doubt staying there, only ti be pleasently suprised! Check in at frontdesk was full of people as it was a holday weekend. After that enjoyed a clean, modern and friendly place. Room was on the small side for a familly of 4 but just enough. We had breakfast at castillo and ate the same breakfast at as most hotels for same price. Hotel was very well situaded for the stuff we wanted to do. So only thumbs up from me!! Will stay again in near future.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 20, 2013

Hotel is located on a vantage point overlooking Mayaguez Bay. The “Best in the West” offers restaurants, lounges, game room, casino, beauty spa and more. The River Pool Village provides a tropical and fun setting complete with simulated shore, wading pools, slide and jacuzzi. Mayaguez Resort and Casino is a vacation destination favorite with its classic and traditional family atmosphere and entertainment for all ages.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington. DC
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 8, 2013

This Hotel was very very nice about five years ago. However, not really knowing what happened (heard it changed ownership), it is the worst hotel I have stayed in a while. The restaurant used to have a very good award winning wine list; but the restaurant is not even open for lunch or breakfast. Will never stay here again, rather stay at the Holiday Inn or Howard Johnson (the other hotels in Mayagüez).

Room Tip: No good rooms at all
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  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mayaguez Resort & Casino

Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Location: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #4 of 6 hotels in Mayaguez
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Official Description (provided by the hotel):
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 
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Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino

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