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“Great service for loyal members.” 5 of 5 stars
Review of Holiday Inn Mayaquez & Tropical Casino

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Holiday Inn Mayaquez & Tropical Casino
3.0 of 5 Hotel   |   2701 Hwy 2, Mayaguez 00680, Puerto Rico   |  
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Ranked #2 of 6 hotels in Mayaguez
1 review
1 helpful vote 1 helpful vote
“Great service for loyal members.”
5 of 5 stars Reviewed August 8, 2013 via mobile

stayed 3 Nights using points. Was given Free breakfast due to my platinum status really appreated this. Nearby beach in Anasco and Rincon are beautiful. Did not use the pool area but it seemed clean. If youre looking for a hotel in a West coast I would recommend it and if youre a priority club they will assure that you have a great time.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 people have reviewed this hotel

Traveler rating
    29
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    33
    7
    9
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25
31
5
25
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
San Juan, Puerto Rico
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 5 cities Reviews in 5 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 30, 2013

I stayed with my family at the end of the Constitution of Puerto Rico weekend. The first thing that surprised me was that hotel stay stuck to some houses of residents living near the street. Parking is confusing, but the people who work in the valet parking was very friendly, as are the people of the nearby houses. Very typical Puerto Rican, on which is a polite host.

As soon as we received, the staff was friendly, but I was not focused on some of the amenities that supposed to have the package. But Ruben, the manager did everything possible to:
1. Locate my whole family on one floor
2. Extended check-out times for the inconvenience happened

Breakfast: whole buffet. They had things very local, traditional foods of the same. Everything for everyone!

The pool is striking and rest area a tropical dream.

The maid service was excellent. The room was cleaned every time.

The sea view of Mayagüez is beautiful. Make sure you touch the 5th floor so you can appreciate it.

Only one person called the front desk Karen we have trouble. It was not friendly and was on the defensive.

The hotel has potential, but the area west of the island needs rich. They have everything to shine, just depends on promoting tourism and making these hotels one attractive.

Room Tip: Ocean view with mountains is great!!!! Make sure you touch the 5th floor so you can appreciate it.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review, August 14, 2013
Dear Charles17887,

Thank you for staying with us and providing us with your valuable feedback. It is very pleasing to know that you were satisfied with the maid services. However, I am sorry we were not able to exceed or at least be at par with your expectations on some aspects of your stay. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is. We will surely use your comments to improve our efforts.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed July 13, 2013 via mobile

My only complain will be the rugs in the room, it smelled like they're old and wet and the breakfast buffet was a little dull. The rugs should be remove. Everything else was very good and clean. The bathroom recently renovated. The personnel was the best.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas, United States
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 3, 2013

The hotel staff are very friendly but there's only so much they can do. During my 8-night stay, the wireless internet was always sub-par, frequently losing connection and always lacking any decent speed. On four separate occasions, a note was placed under my door mentioning repairs to the water system or pool. The elevators are horrendously slow. Free breakfast was nice, but the selection is limited and repetitive. Guess you can't beat free though. Casino is min-manned during the day and craps table is only open after dinner. Parking is always a mess due to the casino crowd at night. Room air conditioners are loud, but effective.

Room Tip: 6th floor rooms on the west side of the building have a decent ocean view but 2nd floor rooms can av...
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  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review, July 24, 2013
Dear SpicyBigMac,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I apologize our hotel was not able to live up to your expectations. We appreciate your feedback and rest assured that it will be used for future improvements. We look forward to hosting you again.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Rico
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 10, 2013 via mobile

Nice place to stay if you need to be in the Mayaguez area. Rooms are confortable, clean and have high speed internet. Service is A+ from the Front Desk to all other areas. Food is below average, but there are many options in the area. It was a business trip so did not expected or look for entertainment. I will be back.

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 21, 2013

this hotel is nice, from the beginning of your trip to the end. Only problem is the restaurant, they are so SLOW....your order lunch by the time it get there it's dinner. I mean we ordered and it would take at least 25 minutes to get your food. And the place is not even crowded. There was one couple in the place and we were there for an hour and a half. It took 40 minutes to get our food. The food is great, employees are super, but who ever does the cooking needs to be replaced. So my advise go somewhere to eat. There is alot of places one block away to eat.........

Room Tip: all rooms are good.........
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed February 25, 2013

Enjoyed staying at the HI Mayaguez. Easy acess to the main highway, close to restaurants ( fast foods) and to the Puerto Rico Zoo. Other than the Zoo, not much to do in the area ( bowling alley 10 min from the hotel).

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Mayaquez & Tropical Casino

Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in Mayaguez
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Official Description (provided by the hotel):
Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more   less 
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Also Known As:
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaguez
Mayaguez Holiday Inn

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