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“Great hotel, but not much to do in Mayaguez.” 4 of 5 stars
Review of Holiday Inn Mayaquez & Tropical Casino

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Holiday Inn Mayaquez & Tropical Casino
3.0 of 5 Hotel   |   2701 Hwy 2, Mayaguez 00680, Puerto Rico   |  
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Ranked #2 of 6 Hotels in Mayaguez
Puerto Rico
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great hotel, but not much to do in Mayaguez.”
4 of 5 stars Reviewed February 25, 2013

Enjoyed staying at the HI Mayaguez. Easy acess to the main highway, close to restaurants ( fast foods) and to the Puerto Rico Zoo. Other than the Zoo, not much to do in the area ( bowling alley 10 min from the hotel).

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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166 reviews from our community

Traveler rating
    42
    59
    43
    11
    11
See reviews for
47
42
7
34
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
rio grande, puerto rico
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed February 17, 2013

I paid for an executive room and i was given a regular room because they claimed that the hotel was completly booked...the room is advertised to include continental breaksfast and at check in i was told that it was only from monday to friday. There was no desk at my room..the outdoors were unkept and dirty... No one at the pool to handle towers... The hotel is next to a neighborhood and there are a lot of animals and chickens... there is a bad odor or smells around the childrens pool due to those animals.....

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review, July 16, 2013
Dear octubre11999,

Thank you for taking the time to write a review of our property regarding your stay.

I am concerned to read that the service you have received was less than satisfactory. Please accept our sincerest apologies for the poor experience you have encountered and for any dissatisfaction you had with some of our amenities.

It is only with both positive and negative feedback that we can strive to improve our service to our guests and I do hope that this incident will not deter you from staying with us in the future. Once again, thank you for your comments.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta, Canada
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed January 5, 2013

Hotel was average. The front desk people were always helpful. The buffet breakfast was not up to the Holiday Inn standards that I am use to. We were there when the hotel was not busy so they didn't have a breakfast those days. Were were told we could order off the menu but there was a bit of a misunderstanding. The pool area is beautiful, a little oasis with the occasional rooster and chicken walking by

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review, August 2, 2013
Dear Continent-Bouncers,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Level Contributor
154 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 stars Reviewed December 29, 2012

I stayed there for only one night while working nearby in Aguadilla. I had a good dinner in the hotel restaurant and the breakfast the next morning was surprisingly very good and consisted of a lot of different items on the buffet-style bar. Even though I didn't go to the casino, it seemed the people were having a good time inside, too.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moca, Puerto Rico
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 11, 2012

Wonderful place for vacation. Beautiful island. The staff at the hotel are very friendly & professional. The hotel has a nice pool & a nice dancing place. Good food, very clean. A nice casino. They have very nice area for business & family activities. The hotel is located close to lots of stores, attractions, restaurants, beaches,

Room Tip: Rooms on the south side are quieter
See more room tips
  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 22, 2012

Except for the bad odor of the carpet at the dancing room, everything very good. We have a very nice stay. Prices very good, employees are so kind, rooms are clean and the hotel is very well located.
In the area you can find shopping centers, restaurants, and a golf course.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 14, 2012

No surprises....typical hotel/casino with a Fat Tuesday's bar in the lobby. The room was nice and big, bathrooms spacious and A/C was COLD.

The bathtub was unusually slippery and did not have any grips. My guest slipped and fell out of the shower. No injuries, but scary nonetheless.

Free Wi-Fi, located right off the interstate, live band in the casino and lots of slot machines.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Holiday Inn Mayaquez & Tropical Casino

Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Mayaguez
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Official Description (provided by the hotel):
Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more   less 
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Also Known As:
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaguez
Mayaguez Holiday Inn

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