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“Great place, great price” 4 of 5 stars
Review of Le Consulat, Ascend Collection Hotel

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Le Consulat, Ascend Collection Hotel
3.0 of 5 Hotel   |   1149 Magdalena Ave Condado, San Juan 00907, Puerto Rico   |  
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Ranked #34 of 45 Hotels in San Juan
Isla de Vieques, Puerto Rico
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great place, great price”
4 of 5 stars Reviewed October 26, 2012

3 girlfriends and I went to San Juan for our annual checkups. Spent the night so we could do a little shopping the next day. Our room had two queen beds and a pull out sofa, so there was plenty of room for all of us. The hotel has a very cute pool area that we did not take advantage of - maybe next time! There is no on site parking, but we were able to find a parking space almost right across the street. Since the hotel is so centrally located to restaurants, we did not need to move it for our stay. A continental breakfast or coupon was advertised, but we were told by the desk staff that this was not available.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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224 reviews from our community

Traveler rating
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    85
    53
    24
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Salt Lake City
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed August 22, 2012

As with many we stayed at this hotel one night prior to a cruise. We were a party of 5 people and it is very hard to find a room that will sleep 5 people in San Juan. I called the hotel directly and a wonderful woman went out of her way to make sure that we had a room with a pull-out couch so we could sleep all five of us. They only have three of these rooms. She was very friendly and helpul.

We didn't arrive to the hotel until midnight. The gentleman at the front dest was amazing. He was expecting us and gave the rest of my party keys so they could get settled while I finished checking in. He could tell we were tired.

After we got into our room he checked on us to make sure we had all of the linens we needed.

The room was very small and very stark. It definately needed an upgrade. However, the beds were comfortable. We were on the first floor and had a great view of the pool and our own private patio area. We didn't get to use anything because we were up and out the next morning to head to the port.

The woman at the desk the next morning was also very accommodating and got us a taxi very quickly. She even made sure that we got one of her favorite drivers.

The hotel definately has some charm and with some upgrading could be a real gem! I don't think I would stay there for more than one night. However, for the price and the service it was well worth it for that one night.

Room Tip: Don't get a room on the fist floor.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
1 review
2 of 5 stars Reviewed August 18, 2012

Our stay in this hotel was for just one night before leaving on a cruise, so we stayed, but my first instinct upon seeing the room was to leave and find another hotel. We had a first floor room and it couldn't have been more stark and bare bones. We had to request a remote to even operate the tv. While I could endure this for one night, I would caution anyone from staying here for a vacation. We were also charged extra for using the in room safe, as well as a resort fee. It is laughable to even remotely call this place a resort. This was the low point of our vacation.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Johns Creek, Georgia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 26, 2012

We booked a room in this hotel for one night prior to a cruise. The price seemed fairly reasonable for this area of San Juan and the reviews were good. We were given a room on the top floor at the rear. Upon entering, we were very underwhelmed. The room was extremely small and shabby. The bathroom was filthy. There was hair on the floor and the shower looked like it had never been properly cleaned. The drain in the shower was broken and had jagged metal sticking up, so that we needed to be very careful not to step on it. The thing that disgusted me the most was a drop of dried blood on the bathroom floor. The bed was adequate but the air conditioner could not quite cool the room so I ended up sleeping very poorly.

The next morning at checkout, we were advised that there was a $3 "resort fee" added to our bill. Resort?!? Are you kidding me? This place was a dive. I pity anybody booking this place for more than one night. It was truly depressing.

  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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cullman, al
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 23, 2012

The building is set in the middle of Condado, a nice location in San Juan. It is very close to shops and restaurants, all within walking distance. Also, a pharmacy is very close. The room we booked was a small suite that slept 6. It had two double beds that were super comfortable and a fold out sofa, that of course had lumps!! The entire building looks like a historic treasure, it's beautiful. There is no fancy breakfast or anything, but the staff is super friendly and was great to offer suggestions on dining options. I would for sure stay here again.

Room Tip: The family suite is spacious, but quaint.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 13, 2012

The hotel room was okay buy it is not 5 star room. However, the location was the best part about this hotel. Your right at Condado beach and its very safe. Nobody bugging or anything like that. The hotel staff was real friendly and food was great. The only thing I hated was taking the taxis to go almost everyyhere because they were preetty picey at times. Also, the buses are horrible because they come only once every 2hrs. Now sleep wise it is pretty loud but who goes on vacation to go to sleep.

Room Tip: Transportation really sucks. Beaches are very relaxing.
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  • Stayed August 2011, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 2, 2012

This is our second stay at this hotel. Each time was for one night prior to our cruise vacations. It is small in a nice area. The pool area is lovely and quiet. Both times we stayed on the first floor. As previous reviewers have noted, you can hear noise from the lobby. This is not an issue for me as I travel with a noise machine. The room was clean; however, maintenance is lacking. The patio light was broken, and one of the bedside lamps was broken. Overall, for the price this hotel is fine for one night.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Consulat, Ascend Collection Hotel

Address: 1149 Magdalena Ave Condado, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 45 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Le Consulat, Ascend Collection Hotel 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Ascend Collection Le Consulat
Ascend Collection San Juan
Clarion San Juan

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