Experience at this resort will definitely be based on your expectations from the start. It is four star in some ways (good food and drinks, great pools and layout), with nice suites and grounds, but less positive in other aspects.
The good and bad together:
-- Food: Good food at the pool and at breakfast (hint: the omelet bar is outside while rest of the food is inside. Don't miss it)... Sushi and tapas were great. Lunch by the pool consistently good, although expensive. But the nicer specialty restaurants were mostly never available over our four-night stay due to an endless series of weddings and private events. Food and drinks were on the pricey side.
-- Rooms: We had several different rooms in the suite tower. The rooms had good layouts with mini-kitchens and seating areas, comfortable beds and reasonably-sized bathrooms. Unfortunately -- though appearing new -- the rooms often smell rather musty (damp) and the AC does not work well at night. Some of the rooms were also a bit noisy. There were several large groups of young adults partying on property all weekend. We heard them. A lot.
-- Service: Housekeeping was highly variable (ranging to really not good, actually), as was service in general. The lobby restrooms and pool restrooms were often dirty. Bar service surly. Pool service not as attentive as they could be at times. (Hint to management: more waiters in late afternoon would mean you'd sell more drinks and snacks. It was a bit difficult to get served at that time of day.) Meanwhile the breakfast staff was wonderful and having dinner outside in the tapas area was a treat as our waiter was always very helpful and attentive with our kids and quick to bring the adult drinks -- we had several meals there for simplicity's sake.
-- The Property: The pools are nice and the layout of the property is interesting. The gym is well-equipped and has a lovely view, though I wished the TVs on the treadmills and other equipment worked. The elevators to the suite tower are ridiculously slow and hot. It was not uncommon for there to be large crowds gathered on the lobby floor waiting for the elevators. The beach is nice, but a bit unnerving to have so much security and police on the beach -- but not surprising, perhaps, given the semi-urban setting.
-- The vibe: Buzzing with energy. While there were lots of kids and families, this seems a better place for young adults who want the more in-town setting (can walk to several other things in the Condado area), will enjoy the casino, etc. The location is not far from Old Town San Juan, the fort and other attractions.
Overall, we had a nice stay. I would recommend it for adults traveling and looking to party, but possibly would not return as a family having looked at and stayed at other hotels on the island. Certainly if I did, I'd want the suite with the kitchenette again as it was very nice to have a refrigerator to stock, microwave to make popcorn for the kids, etc.
- Official Description (provided by the hotel):
- Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance