We had a great 3 night stay because we were celebrating my friends birthday.....Disappointed in the Accomodations.....room wasn't vacumed...only had one chair to sit on.....not much lighting in the bathroom.....Thought it was overpriced for what we paid....surrounding area had a Dunking Donuts that keeps the door locked (they have to buzz you in)......Staff was good.......but would probably check out the Marriot down the street.....Water at beach was to rough to swim...

As someone who likes to visit Puerto Rico often, I've stayed at this hotel a few times: for a week and a half in June/July 2012, for a couple of nights in August 2012, and for a couple of nights in November 2012. Each time has never failed to disappoint. The hotel is in a perfect location-- it's beachfront, near all the great Ashford Avenue shops, next to Ventana al Mar (where you will often find concerts and other events taking place) and near several great restaurants.

The staff has ALWAYS been very friendly, helpful, and welcoming. I was always greeted with a smile and they have always gone out of their way to make sure that my needs were met. On my returning visits the staff has remembered me by name and greet me with a "Welcome back" or even better, "Welcome home." The entire wait staff at Solera (especially Omar, Carlos, and Brock) have always provided great service and has been more than helpful in giving advice about things to do outside of the hotel. Jose, the director of room services, was also very helpful in getting me to extend my stay in July and even allowed me to stay in a one-bedroom suite at the standard room rate. The bellhops are ALWAYS very friendly and helpful-- no complaints there either.

The rooms are very clean, up to date with flat screen TVs and iPod docks, and the beds are VERY comfortable. However, some of the rooms have semi-see through shower walls which are connected to the main bedroom... Great for couples, but a little strange for friends (as my girlfriends and I learned during our first trip). The infinity pools are beautiful and are always kept at a nice temperature. This definitely comes in handy when you want to go for a late night swim (the pools are all 24 hours). The outdoor adult infinity pool was a beautiful way to watch the sun rise at the beach! The fitness facility is one of the best I've EVER seen in a hotel, and also has partial views of the beach (a great motivator). The lobby bar always has some kind of entertainment going on, which is very convenient when you don't feel like going out. Other reviewers have complained about the noise from the lobby bar; however, I've never found it to be a problem. The casino in the hotel is nice to have, but brings in people who are not staying at the hotel. Not a problem if you tend to mind your own business during your trip, but something to keep in mind for those who are bothered by that kind of thing.

My ONLY complaints are that 1.) The food and drinks are pretty pricy (a little ridiculous at times), but I guess that's only to be expected from such a beautiful, upscale hotel. 2.) Some of the corner rooms in the main building (not the suite tower) are connected to other rooms by a locked door and you can hear just about everything going on in the other room. They have installed a second door to kind of block the sound, but if you're looking for complete silence in your room, you may find this a huge problem.

All in all, yes, La Concha can be pricy, but you get what you pay for and considering all of the excellent amenities and wonderful staff, it is WELL worth the price. While many don't go to Puerto Rico to stay in the room, the La Concha definitely won't make you feel bad if you do hang out at the hotel for a day or two-- there's plenty to do and you will still feel as though you were on the vacation of a lifetime.

I have no major complaints about La Concha - it was a wonderful location, the staff was always friendly and very accommodating, The pools (all 4 of them) were beautiful and the beach was great. The hotel room was also beautiful! The floor to ceiling windows were a breathtaking touch to our ocean front room. I didn't even mind spending time in the room. A minor complaint about the room we were in was the door outside our main door was SO loud it woke me up a few times.

The food we did have at the hotel was very good, but we learned quickly that the food and drink here is incredibly over priced. If you walk down the street less than a block you can find dinner and drinks for half the price.

If you want the full resort experience - this place is for you, just be ready to pay through the nose for it :)

Cons-
- our room had a mildew room. The blinds was likely the source as they smelled horrible.
- we could here everything outside through the hotel room..from hall conversations, car alarms in the parking lot, etc. first nigh woken up several times.
- cost versus value. Although booked an ocean front room at $315 a night, really paid $406 a night after taxes and resort fee.
- although we had an ocean front room and had sliding doors to open, there was not a balcony. All it had was the balcony railing.
- rest rooms in the pool area could have been kept up better. No toilet paper, etc
- the main pool although nice, was a bit gross. There were bubbles of yellowish substance in the corners.. At first I thought perhaps someone spilled a cocktail.. But since it was there the next day.. I don't know.

Pros
- In an area with many food options in all price ranges and quality. Close to a 24 hour Walgreens that carries some food staples, even fruit.
- lobby is very pretty
- staff friendly and professional
- beautiful views