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“Amazing Service from Hector Ivan Torres” 5 of 5 stars
Review of La Concha Resort: A Renaissance Hotel

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La Concha Resort: A Renaissance Hotel
4.0 of 5 Resort   |   1077 Ashford Avenue, San Juan 00907, Puerto Rico   |  
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Hotel amenities
Special Offer
#BeachPlease Package
Ranked #9 of 46 Hotels in San Juan
Certificate of Excellence 2014
Morton, Texas, United States
1 review
“Amazing Service from Hector Ivan Torres”
5 of 5 stars Reviewed November 10, 2012

We stayed here only two nights. 10/21/12 and 11/08/12. We were there on Bussiness. So we moved around hotels. We did not meet Hector the first night :( but we wished we had. He was very accomadating a great around guy. I suggest if you stay there you must ask for him. The rest of the Hotel was great as well. But the biggest aspect was Hector. We miss you Hector.

Room Tip: we did not do spa or breakfast so can't really say. But I am sure it is great
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 10, 2012

Took a "ladies only" trip to celebrate a 40th birthday... HAD A GREAT TIME!!! make sure you ask for Hector Torres is you happen to eat outside by the pool! He is wonderful... Great customer service, great conversation, great smile, lots of wisdom for his age! Hotel was extremely nice... Can't imagine staying elsewhere during future trips!

Room Tip: If you are traveling with more that you and a significant other (3 or more) get a suite in the tower...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 10, 2012

From the time i walked thru the front door i loved everything about this place
Great atmosphere really friendly people
The pools are set up perfectely i couldnt of chosen a better place for a 10 day vacation

Room Tip: I had a junior sweet and loved it very spacious great ocean view
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 9, 2012

I stay here on a monthly basis for work (yeah, I know, lucky me), and find everything about this hotel AMAZING, until my last visit over Halloween weekend, in room 1122 I discovered that the DJ's speakers from the 12th floor ballroom were directly over my room. Bass thumping went until 2 am, then the raucousness from the wedding continued until 6 am. The next night was a bit less disturbing, but for the first time I was very displeased with my visit due to lack of sleep.

The lovely Elizabeth provided some concessions to appease me, it would have been nice had the top manager who looked me straight in eye had said "sorry" but he didn't, which is not a good thing when I go there on a monthly basis.

Stick to midlevel floors which have amazing views themselves!

Room Tip: Avoid higher floors of Ocean Tower because of ballroom on 12th floor
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ithaca, Mi
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 9, 2012

Found an great price on Marriott's website, booked for 5 days, one week before Christmas. We didn't reserve an ocean view room, and after all was said and done, I wish we had. Ours overlooked the street, and early in the morning (3am) - it was very noisy. There's something to be said about hearing the ocean when you wake in the morning. Still, the room was very, very nice - the kitchen had a full table with a bench and chairs, two couches, a full refridgerator, microwave, all the kitchenware one might need if they chose to cook/eat without leaving the room.

The entire hotel was elegantly decorated for the holidays, the scenery when walking in from outdoors was magical - I loved this hotel. The solarium was beautiful, a great place for relaxing, enjoying the hot tub, and it was clearly used for business lunches, a casual yet elegant place to meet friends, and families lunching after a day at the beach.

One evening, we had coffee and dessert at Perla, the signature floating seashell restaurant at the hotel. I wouldn't typically spend $55 on dessert and coffee, but it was well worth the price to see how pretty the restaurant is inside. Surrounding restaurant prices for dinner range from $12 - $25 per person without drinks, there are affordable options at almost all nearby dining establishments, and menus are typically posted outside.

While there is a large beach area, the hotel itself casts quite a shadow over the sand so by early afternoon, everyone is chasing the sun to one side of beach. The same goes for the pools. We enjoyed the infinity pool on the 4th floor I think it was, and true to previous TripAdvisor reports, their staff gently direct children to another pool if they're intending to use the Adult Only Pool. The infinity pool has a stunning view of the ocean, and this hotel makes for a very relaxing stay. Add the casino in as another entertain option, and you're good for the night and wouldn't have to go anywhere else if you didn't want to. But don't forget - there's still Old San Juan that deserves some time, too!

I chose "average" for location for the simple reason that while I loved the hotel and felt it offered a lot of entertainment options all by itself, I didn't feel there was a lot to do in the area without transportation (for someone my age - reaching 50). I'm not into the bar scene at night, but enjoy shopping, museums, etc. There were several restaurants within walking distance, but beyond that - I really didn't find much to do nearby. We walked 1 1/2 miles from the hotel to a museum recommended by a friend, this allowed us a view of the area without buzzing by in a taxi - but it was hot and I wouldn't recommend walking unless it a cool day. Also, a taxi can get you into Old San Juan for $15 or less, and plan to spend a minimum of two days there!!

Room Tip: Choose a room with an ocean view - the upgrade should be well worth the price!
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brampton, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2012

Our stay at La Concha between October 27-November 1st is one to remember in the years to come. The resort is beautifully maintained and the suites are "home away from home". We enjoyed our buffet breakfasts at Voga and an amazing, gourmet dinner at La Perla on the beach.

The staff was courteous, helpful with a ready smile - special thanks to Victor, Orlando, Felix, for your help and assistance throughout our stay. We were happy with your recommendations on sights to see, restaurants to dine at and stores to visit. Your attention to detail did not go unnoticed.Hope to see you all soon!

Room Tip: Ask for a view of the ocean.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2012

Stayed here after a week long cruise. Great location. Very nice suites in the guest towers. Ample room with your own refrigerator and freezer. Upscale with all necessities. Bed was just okay. Mattress needs to be updated in room 1078. Absolutely beautiful resort with fountains and waterfalls. Victor and Felix at the entrance made us feel very relaxed. Would definitely stay there again. Beach was nice and just steps off the pool area.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Concha Resort: A Renaissance Hotel

Address: 1077 Ashford Avenue, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in San Juan
#3 On the Beach Hotel in San Juan
#5 Romantic Hotel in San Juan
#6 Luxury Hotel in San Juan
#7 Family Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — La Concha Resort: A Renaissance Hotel 4*
Number of rooms: 483
Official Description (provided by the hotel):
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance

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