We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“EXCELLENT LOST AND FOUND DEPARTMENT” 5 of 5 stars
Review of La Concha Resort: A Renaissance Hotel

Save Saved
You added La Concha Resort: A Renaissance Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
La Concha Resort: A Renaissance Hotel
4.0 of 5 Resort   |   1077 Ashford Avenue, San Juan 00907, Puerto Rico   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #6 of 47 hotels in San Juan
St. Petersburg, Florida
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“EXCELLENT LOST AND FOUND DEPARTMENT”
5 of 5 stars Reviewed August 19, 2012

The excellent rating only goes for the Lost and Found and Housekeeping staff, who were very cordial and helpful in assisting me in finding and promptly returning to me one of my valuable and irreplaceable belongings which was left behind. Yaribel was able to make up for the very poor job that front desk clerks Carolina and Jose did when they just opted to hang up the phone on me and my husband when we were desperately trying to get in touch with the hotel. At some point, they even decided to just let the phone ring. This wasn't very considerate of them and showed very poor customer service skills.

Thank you, Yaribel, and those who helped you. The rating would have been terrible if it had not been for you!

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,890 people have reviewed this hotel

Traveler rating
    2,102
    1,161
    379
    143
    105
See reviews for
795
1606
108
350
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,273)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
boston
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed August 19, 2012

We stayed at La Concha for four nights in Aug. 2012 and, for us, it was a perfect vacation, wonderful hotel. We had an ocean view and the view was stunning; the room itself was spacious and well-appointed with a refrigerator and plenty of room for the four of us. Service throughout the hotel was very good (front desk very helpful). The beach, which some of the reviews complained about, was very nice (we also visited Isla Verde and preferred Condado), with lounge chairs and umbrellas provided to guests. The only negative was the surf this time of year was quite gentle so we ended up spending more time in the pools, which were terrific and open all night. There are a number of restaurants nearby (the Waikiki was very good and had a great deck overlooking the ocean) and we ate at the Italian restaurant one night and thought it was quite good. Prices were comparable to those outside the restaurant (food in this area is not cheap though there is a Starbucks and Dunkin Donuts easy walking distance). The lobby was very pleasant with breakfast in the morning (included in our rate and well worth it) and one evening a very good band, always lively. To give you an example of the hotel, one morning I met the General Manager and we chatted about the property, and I complimented him on it. The next day he sent up a nice basket of fruit, which conveyed the warmth and graciousness of this property. All four of us (two kids) loved it and hated to leave. One of my favortie hotel stays ever, can't see how you can go wrong here.

Room Tip: Worth springing for the ocean view.
See more room tips
  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 18, 2012

Just completed a five night stay at Renaissance La Concha. Located in Condado, this resort is the perfect spot for a Puerto Rico vacation. The reason is that you get the best of "all" worlds when vacationing. As a world traveler, to relax, there is nothing to me, like cool ocean breezes, great pools, an oceanfront room allowing the Caribbean breezes, "chic" resort facilities in an exciting atmosphere, and friendly resort employees always looking to serve. La Concha is right on a great stretch of beach only a couple miles from historic Old San Juan. Condado offers multiple fine restaurants and shops right outside the resort's doors. You do not need a car. Want to save some $ on incidentals and snacks? There's a Walgreens food mart right up the block. Marriott Rewards Gold or Platinum? Classy lounge. Fitness buff, besides running lanes and beach? La Concha has a terrific gym. Since its in San Juan, excursion companies pick you up at the hotel. To me, the ocean front room with giant window/doors opening out to the lively sea, when you come from a place far from the ocean like Northern Virginia, is priceless. But it is the employees that make your stay enjoyable: Jose Cepero, Director of Guest Services is a more-than-accomodating professional; Miguel Isaac, a super helpful Front Office Supervisor; Jeffery Perez of the Marriott Reward's lounge is an informative gentleman who seeks to make your vacation even more enjoyable by providing information about the island when asked. His recommendation of Casa Lola, an excellent Puerto Rican restaurant blocks away was dead on. Best Sangria I ever had! The staff in the lounge are also excellent. This was easily the most enjoyable Marriott Rewards lounge I've experienced throughout the U.S. (and now, its possessions). I do not even recall the names of the idividuals who help with chairs and towels at the beach, but all are helpful when asked. The hotel's Italian restaurant, Voga, is superb and well priced. if you want to experience Puerto Rico at its best, be central to all, then do yourself a favor and let the stress melt away, by using La Concha as your vacation base. You cannot go wrong here.

Room Tip: Ocean front, no matter which tower, is the way to go!
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 18, 2012

This design of the hotel is reason enough to stay. It was so visually stunning that I almost didn't want to leave. The sound of flowing water, high arching ceilings, greenery abounding, large windows streaming in light, contemporary art enlivening the lobby and the chairs that beg you to melt into them were all part of the appeal.

But it's not just a spectacular design. The staff at all times were beyond pleasent, helpful and welcoming. The door of my taxi was opened by a smiling employee, the front desk was more than happy to answer any and all questions, even going out of their way to help our family book trips.

As well, the food was superb, as were the dining options.

The beach was just out back, with more than enough chairs and umbrellas, with yet again another helpful employee to help you drag them over.

I would highly recommend this hotel to everyone traveling to Puerto Rico.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 18, 2012

My husband and I stayed in this hotel for our 30 year anniversary celebration. The hotel is beautiful, service is outstanding, pools are so nice and overall a really good choice. To save money we bought breakfast and lunch items at a small convenience store and took advantage of our in-room kitchenette.
The only negative is the loud music on the weekend which vibrated our room since we stayed on the 3rd floor above the club. Those rooms had walk out balconies. If you want to stay in one of those rooms, make sure it's during the weekday since there was no music during that time.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 17, 2012

From the moment you arrive at La Concha the fun starts; Felix is one of the greeters at La Concha, he made us feel so special from the moment we arrived until the moment we left. The tower suites at La Concha are nicer than the other towers, much newer. The beach is well kept and the pools are nicely maintained. The beach is very rough and because of that there are no watersports. You have to go to Isla Verde for watersports the beach on that side is much calmer.
Overall La Concha is a nice place to stay.

Room Tip: Tower Suites are way nicer than the other towers.
See more room tips
  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 16, 2012

I stayed at this hotel last weekend, and totally enjoyed myself. The DJ in the lobby knows how to get the party started!!!!! We loved all four pools and enjoyed the restaurant by the pool, the angus beef hamburger was outstanding. The room was very clean and spacious. The bathroom was smaller than I expected, but we managed. Great location, we will return!!

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose C, Guest Relations Manager at La Concha Resort: A Renaissance Hotel, responded to this review, August 17, 2012
Saludos Pam W,

I am happy you enjoyed yourself in our beautiful resort. I like the “get the party started”. Many of our guests really get to know all of our facilities like you have. Which pool did you like the most? Let me know when you return to assist with accommodations and ensure your next stay is even better. Seen you soon!

Jose Cepero
Director of Guest Services
jcepero@laconcharesort.com
787-602-6121
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to La Concha Resort: A Renaissance Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Concha Resort: A Renaissance Hotel

Address: 1077 Ashford Avenue, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Business Hotel in San Juan
#4 Luxury Hotel in San Juan
#5 Romantic Hotel in San Juan
#5 Family Hotel in San Juan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — La Concha Resort: A Renaissance Hotel 4*
Official Description (provided by the hotel):
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com, Jetsetter, Expedia, Travelocity, Tingo, getaroom.com, BookingOdigeoWL, Despegar.com, Priceline and Agoda so you can book your La Concha Resort: A Renaissance Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance

Owners: What's your side of the story?

If you own or manage La Concha Resort: A Renaissance Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.