The excellent rating only goes for the Lost and Found and Housekeeping staff, who were very cordial and helpful in assisting me in finding and promptly returning to me one of my valuable and irreplaceable belongings which was left behind. Yaribel was able to make up for the very poor job that front desk clerks Carolina and Jose did when they just opted to hang up the phone on me and my husband when we were desperately trying to get in touch with the hotel. At some point, they even decided to just let the phone ring. This wasn't very considerate of them and showed very poor customer service skills.
Thank you, Yaribel, and those who helped you. The rating would have been terrible if it had not been for you!
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