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“Overpriced but adequate” 3 of 5 stars
Review of Cervantes

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Cervantes
Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico   |  
Hotel amenities
Ranked #9 of 46 hotels in San Juan
Chicago, Illinois, United States
1 review
1 helpful vote 1 helpful vote
“Overpriced but adequate”
3 of 5 stars Reviewed February 17, 2013

The accommodations were fine. Nothing to write home about. It was quite noisy, but that is to be expected in the area and it wasn't bothersome to us.

Honestly I think I would have been more satisfied if it weren't so overpriced. I think they are trying a bit too hard to be upscale. They also have a very poor spread for breakfast, and I'm not someone who requires bacon eggs and pancakes. A good cup of coffee and some fruit are enough for me, and they couldn't even deliver that. We ended up going out for breakfast the last 3 mornings we were there.

The one thing that I will say is that the front desk staff was excellent. We rented a car for a day and they called to get rates, and the front desk coordinated everything for us. They made the stay very pleasant.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CervantesprGM, Front Office Manager at Cervantes, responded to this review, February 26, 2013
We pride ourselves in having a great staff that are not only attentive but caring about our guests. Thank you for choosing Chateau Cervantes.
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233 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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  • French first
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English first
Saint Augustine, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013

If you're looking for a full-service, resort style hotel, look further. But if you are looking for a comfortable place to lay your head in Viejo San Juan with a helpful staff, this is the place. Convenient location, adjacent to a taxi stand and just a short walk to all the destinations in the old city make this a winner.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CervantesprGM, Front Office Manager at Cervantes, responded to this review, February 13, 2013
We appreciate your review! We all agree that the combination of a great staff and our unique location is what makes us a great option for those ready to explore our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Paul, MN
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 4, 2013

We had one night to spend on old San Juan, and were not disappointed in our choice of Chateau Cervantes. The desk receptionist was welcoming and helpful, the room very nicely decorated in a hip, modern decor - although the room was small, it had everything we needed and was quite comfortable. Well located, near the piers and also the shops and restaurants - we highly recommend this hotel. Be aware that the french doors open directly to a balcony and the street below, so you may have a bit of pedestrian noise late at night (the traffic died down by 10:00 pm). The breakfast (included) was just what we wanted - very good coffee, some hearty rolls, cheese and meat - we were off for another day's adventure in San Juan. Cervates also has a very fine restaurant - we had a super light lunch there!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CervantesprGM, Front Office Manager at Cervantes, responded to this review, February 9, 2013
We're so glad to hear your positive response about your stay in our hotel. We look forward to having you stay with us again!
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Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 25, 2013

We stayed at the Chateau Cervantes overnight from September 15, 2012 to September 16 as a married couple in their upper 60's.

This is - what I would call - a boutique hotel. It has a non-descript entrance but an impressive lobby area.

We booked a room at this hotel as we were going on a cruise the next day and the location was close enough to the port to enable us to walk there rather than take a taxi. (The Sheraton was closer but completely full).

The reception clerk also acted as a bellboy, and in the morning as a waiter.

The room was compact and the balcony opened up on the back-street which offered a view of other buildings of equal heritage..

There is an elevator which services all floors and when we first entered our room, it was quite cool and that was fine as the day was hot. Unfortunately, during the evening, the central air conditioning failed and we suffered a rather uncomfortable night. It wasn't until the next day that the AC was repaired. (We did receive a reduced room rate for the inconvenience)

The continental breakfast (which was included) was quite interesting as it consisted of several bread/bun/pastry selections artistically arranged on a platter served with a bit of butter and a spread. Fruit juice was available. Coffee was espresso - individually prepared by the waiter/receptionist/bellboy. When I asked for Cafe Americano (standard coffee), he had no idea what it was. Also, since there was only the one waiter, service tended to be slow. But, since the breakfast was included with the room rate - I have no complaints. If you are looking for a more standard North American breakfast, there is no lack of restaurants in the vicinity.

As for Wi-Fi connectivity - it doesn't exist in the rooms. I did manage to find a location in the front lobby on the settee where I was able to connect with a weak signal.

As mentioned previously, we selected this hotel because of its proximity to the docks. Unfortunately, due to the cobblestones, we were unable to pull the suitcases to the ship and had to use a taxi for the two block ride. On the plus side, in this historic section of Old San Juan, Hop-On/Hop-Off buses are free and there is a stop just outside of the hotel.

All-in-all, it was a decent hotel for a one-night stay but would have been much better with air conditioning and a buffet-style continental breakfast.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 23, 2013 via mobile

My husband and I decided to stay here after our Carnival cruise. It is an easy walk from the pier as long as you don't have too much luggage.

The hotel is in the heart of Old San Juan and provides easy access to many restaurants, shopping and historical sites. It is not on or near the beach. If you want to stay on the beach I'd recommend the Ocean Park or Condado area, or the Caribe Hilton which is on the outskirts of Old San Juan.

You can hop on the free trolley to tour the city, or rent bikes like we did. It was a lot of fun. Avoid taking taxis or be prepared to pay $20 each time, regardless if you're going 5 blocks or to the airport. The airport is only approx. 20 minutes away which is also convenient.

Walk to Cuatro Sombras for coffee or tea and a quick breakfast and walk to Cafe Manolin for lunch. Both places are easy on your wallet and Cafe Manolin has excellent Puerto Rican food- especially the Mofongo con pollo! For dinner, splurge a little and head to the Parrot Club which is also just around the corner. The food is delicious!

Now- back to the Cervantes. The staff is friendly. Michelle at the front desk was our favorite! Very friendly and helpful with recommendations. The rooms were little small, but clean and updated. We were on the 5th floor over looking a street with lots of garbage dumpsters. I'm pretty sure they collect trash all through the night in Old San Juan.... So a little noisy but nothing that kept us awake.

I was happy to get a good rate on this room, but unhappy when I received the final bill- which included a $25 per day "San Juan location fee" and $30 per day of room taxes and occupancy fees. I went back and read the fine print from when I booked on Orbitz and the charges were disclosed, but I still think it's a trick to make the posted price appear lower than it is.

Overall I would stay here again if visiting Old San Juan.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CervantesprGM, Front Office Manager at Cervantes, responded to this review, January 25, 2013
Thank you for taking the time to review our hotel. We're so glad you enjoyed your stay with us at Chateau Cervantes and that not only our hotel met your expectations, but also our staff!
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boston
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 22, 2013

i have stay in cervantes a couple of times before for business this time do not know what happen. Hotel is nice like always rooms comfortable. restaurants close and good. late arrival brian really nice and helpful. check out horrible Yuri worst ever hospitality a must to learn in this new crew. Panza too expensive for the food serve.

Room Tip: standard rooms more quiet
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 21, 2013

Pros:
-Close to many shops and nightlife
- Beautiful decor
- Large rooms
- Glass everywhere

Cons:
- No sense of hospitality. The hotel claimed to be sold out, despite claimed availability on Booking.com listing. For their communication failure, they "upgraded" the reservation to the only available room-- the most expensive room-- for a price (the presidential suite). The room was in total disrepair. Go hospitality!

We stayed because last minute bookings in San Juan late on a Saturday evening are near-impossible.

- Fire hazard at fire escape, right outside of presidential suite: stairwell cluttered with industrial materials, including a tank with combustibles (fire + fire escape stairwell with flammable items nearby= certain death).

- No evening staff (we called in advance for a late check-in). The lack of a staff to speak to about our concerns did not invite rest. We had to suck it up.

- Deceptive/ confused staff: I asked for late check-out. First, the front desk asked for how long. Before I could answer, I was denied. Seconds later, I was told late check out was available for a price-- because the room was booked for the same day and needed to be ready by a particular hour.Wait-- either the room is available or it isn't-- or I smell a hustle. Late check-out in other three stars is typically free or completely unavailable. Again, go hospitality!

When I complained about the room's condition to the hotel, they claimed (lied!) the room was in perfect condition, prior to my entering it and that I had stated so myself. I do wonder how they feel they can blame stains generated by corrosion on me.

- Meager continental breakfast: concentrate orange juice, un-toasted toast, old croissants, cheese that had been out for hours and a side of fly.

- Yes, a fly in the food. The combo front desk/ waiter didn't seem to notice.

- Dirty tub (yellow stains), table (permanent stains?), ice scoop, ice tub water, and stairs.

- Shower is in disrepair: hot water is nearly impossible to turn off and wall cover for shower head and glass door flap are both detached.

- No phone in the room (for those who are traveling without your own mobile)

- No soap in soap dispenser by lobby. What instead? A mysterious green slime

- Some doors stick to the floor and are difficult to close-- chiefly, the bathroom door.

- Musty odor in the bathroom area.

- Mysterious green slime in toilet flush button (corrosion?)

- Toilet roll dispenser allows for roll to fling into neighbouring bidet, if you pull even slightly. Gross. Book a four star for this price.

- Balcony view of a parking lot.

- No parking or valet (the closest garages charge hourly, ranging $16- $68 for an evening). Parking is a horrible hassle in San Juan. As a seasoned Puerto Rico traveler, for overnight stays, on a weekend, it is often best when a hotel has its own.

- Nicked couch.

Room Tip: Do not choose the presidential suite. Actually, do not stay here at all.
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#8 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi and parking. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan

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