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“Very comfy!” 4 of 5 stars
Review of Courtyard by Marriott San Juan Miramar

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Courtyard by Marriott San Juan Miramar
3.0 of 5 Hotel   |   801 Ponce de Leon Avenue, San Juan 00907, Puerto Rico   |  
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Ranked #13 of 46 Hotels in San Juan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Very comfy!”
4 of 5 stars Reviewed May 19, 2013 via mobile

I overall I must sat it was a very good place to stay. But unfortunately our kid throw up and we called the room keeper service, they came....but left the same sheets!! Which it's totally not good at all!!!!!! But besides that it was very good!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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407 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
Denver, Colorado
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 7, 2013

I've stayed at this property before and having spent over 1000 nights in Marriotts this one is about average for a Courtyard with one major exception. This property has no wifi availability other than in the lobby. In the past I have traveled with a laptop so the wired Internet service wasn't a problem. Like many others I have dumped the laptop in favor of a tablet and wired Internet service just isn't an option. According to staff this wifi is being installed throughout the property.

The comfort of the rooms is typical Courtyard and excellent. The staff was great, pleasant and helpful. The food in the small restaurant, Papillon is excellent.

There have been others who have concerns about the neighborhood but I have never experienced any problems in the times I have stayed at this property. The airport, Old Town and the cruise piers are short cab rides away from the hotel and given the price difference between the Courtyard and many of the properties in Old Town the savings more than offset the cost of the cab rides.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pacific Grove, California
Top Contributor
107 reviews 107 reviews
36 hotel reviews
Reviews in 66 cities Reviews in 66 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed April 28, 2013

My review is similar to what I see on here already. I thought the hotel would be walking distance to alot more shopping/restaurants/activities. Next time I would book a hotel closer to old town. I honestly felt this area was a bit seedy. My husband and I were fine with the room, it was clean and comfortable not excessively noisey and the view was pretty good.

I would start off by saying the Valet staff was great, whom I believe is not actually staffed by the hotel but I could be wrong. They were professional, and always prompt. I actually got local area recommendations from them and they had great suggestions. The reception staff were not very freindly and when I asked for assistance with stocking the business center (printer paper/pens) the request was clearly something they were annoyed with doing. Very different attitude than the Valet attendents.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 22, 2013

Hotel was not our first choice wanted to change soo badly especially after reading the negative reviews but everywhere else was booked!...So happy that we decided to stick with what was available..had a great week end at this hotel..Good location,pleasant and helpful staff, room very clean and king sized bed very comfortable!..matter of fact slept like baby every night. Restaurent Papillon. . good food but way way overpriced!

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Utah
Top Contributor
57 reviews 57 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 20, 2013

We have stayed at various hotels within San Juan and in other Puerto Rico cities, from Howard Johnson to embassey suites but this was by far the best experience on the island. The front office staff was fantastic when we checked in on a friday, the saturday morning staff was a little rough around the edges but did well. the staff was very responsive when we needed extra chairs. the room was very clean and well maintained. While the cost was high we found that the comfort and confidence that it gave us was worth it.

Room Tip: we had a corner room and it was great. it had a sofa bed which we did not use but it made the room f...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 18, 2013

We had a pleasant four day stay during Holy Week. The restauarnt at the hotel is good, and the hotel is reasonably located. We were first time visitors, and were a bit put off by the less than helpful staff. Most questions we asked were answered by referring us to do our own research on the internet. Apart from that, we had an overall pleasant stay at this average Marriott.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Hampton, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 15, 2013

Stayed here for 1 night before a cruise. While the room was fine for a one night stay, the mattress was hard and the sheets were unbearably scratchy and uncomfortable. This is a nice hotel as long as you don't need to sleep. The location was a short taxi ride from the airport and the front desk staff were friendly.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott San Juan Miramar

Address: 801 Ponce de Leon Avenue, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in San Juan
#11 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Juan Miramar 3*
Official Description (provided by the hotel):
We strive for understanding our guests business and leisure needs providing them with the essential amenities that will ensure their satisfaction. Guestrooms with panoramic city and Condado Bay views that will allow our guests to be comfortable and productive at the same time. ... more   less 
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Also Known As:
Courtyard By Marriott San Juan Miramar Hotel San Juan
Courtyard San Juan Miramar
San Juan Courtyard

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