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“Friendly, convenient and safe.” 4 of 5 stars
Review of Courtyard by Marriott San Juan Miramar

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Courtyard by Marriott San Juan Miramar
3.0 of 5 Hotel   |   801 Ponce de Leon Avenue, San Juan 00907, Puerto Rico   |  
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Ranked #13 of 47 hotels in San Juan
Denver
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Friendly, convenient and safe.”
4 of 5 stars Reviewed April 18, 2013

We had a pleasant four day stay during Holy Week. The restauarnt at the hotel is good, and the hotel is reasonably located. We were first time visitors, and were a bit put off by the less than helpful staff. Most questions we asked were answered by referring us to do our own research on the internet. Apart from that, we had an overall pleasant stay at this average Marriott.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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359 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
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English first
East Hampton, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 15, 2013

Stayed here for 1 night before a cruise. While the room was fine for a one night stay, the mattress was hard and the sheets were unbearably scratchy and uncomfortable. This is a nice hotel as long as you don't need to sleep. The location was a short taxi ride from the airport and the front desk staff were friendly.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork, Ireland
Top Contributor
51 reviews 51 reviews
27 hotel reviews
Reviews in 33 cities Reviews in 33 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed April 14, 2013 via mobile

As a frequent user of Marriotts globally I have a good feel for the relative qualities in different locations.

I've stayed al all the San Juan Marriotts - the casino, la concha renaissance and now this courtyard.

At $160 a night this was almost half the cost of the ther two. Location isn't bad but slightly out of the way for main drag.

Yes there's free wifi inthe lobby but none in the room which is a pain for any businessman. Rooms were clean and tidy and the breakfast ok.

Overall it's not a business hotel, more of a cheap stop over if you're a tourist visiting and don't want to pay top dollar

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, Ariona
Top Contributor
63 reviews 63 reviews
10 hotel reviews
Reviews in 32 cities Reviews in 32 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed April 12, 2013

A disclaimer here. I love Marriott hotels. I travel around the world and always try to stay at them because they are consistent in their service (you get what you expect) and the people are just outrageously service-oriented. So.....went from Phoenix, AZ to San Juan, Puerto Rico on 4.11 on American Airlines....a debacle of the first order. Our first plane was 2 hours late, so they herded us on an earlier one. We arrive at DFW, Dallas-Ft. Worth airport 2 hours ahead of our normal flight. So, when the San Juan portion is to leave,nope...they got a breakdown in the plane had to switch out a filter and we were an hour late taking off. Okay, on the way there, plane gets hit by lightning. I smell wiring burning (so did everyone else). Pilot doused the cabin lights and threw us into utter darkness for the last 2 hours of the trip and the wiring stopped burning. Arrive at the San Juan airport and voila--no luggage. The guy who took our claim says "It happens all the time." So, we get a taxi at midnight and prowl through the city of San Juan to the Marriott Courtyard San Juan Miramar. Had a very nice check in and slept until 9 am the next morning. Went down to tell them that American Airlines is supposed to get our luggage to us sometime today. The woman receptionist got a very sympathetic look on her face and said, "Wait! Let me get you some things you need.! She grabs a big plastic bag, goes to the rear of the office and proceeds to put 2 toothbrushes, toothpaste, shaving cream, razor, man's deoderant, woman's deoderant, hand lotion and 2 combs in there for us. I was AMAZED. This is no little service point. We had on dirty clothes. Our toiltery articles are still in transit. Hate waking up with a cruddy tasting mouth....my hair askew and no way to comb it into place. But this Courtyard went far above and beyond to help us out with such a kind and thoughtful gift. We were not charged for any of it, and that costs them some money. This is the kind of place I want to stay when things go wrong. Our suite is perfect, great wifi and ethernet, quiet, air conditioned and a service staff who can hardly wait to make your day. They also have a restaurant on the premises, thank goodness. Marriott rocks. Address: 801 Ponce de Leon Avenue, San Juan, Puerto Rico, 00907. Phone: 1-787-723-0068

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 8, 2013

Staff was friendly, but disliked the mandatory valet and parking charge. Housekeeping was very attentive. And free wifi was a plus! Front desk staff was bilingual and would speak whichever language you preferred!

Room Tip: King bed rooms are very spacious and ours faced the beach! Floor 10 has no outside noise
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kearny, New Jersey
Top Contributor
92 reviews 92 reviews
10 hotel reviews
Reviews in 50 cities Reviews in 50 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed April 3, 2013

We cruise each spring out of PR and this has been one of the better hotels for value, accessibility and cleanliness. There are 2 nice restaurants on site. We pre-paid for breakfast and were entitled to Full American style fare. There is a decent outdoor pool, room was clean and staff was helpful. There were no hidden fees like other "resort" locations. It's minutes from the airport and cruise terminals. If your feeling venturous, you could hop the bus to get to Old San Juan but the taxi service was right there. Would easily return here.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lehigh Acres, Florida
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 2, 2013

We stayed at this hotel for one night before leaving on a Royal Caribbean cruise. We really weren't expecting much as far as ameneties or services are concerned since we weren't going to be in the hotel much at all. It was actually a very nice hotel with a very nice, comfortable room. Our room was overlooking the pool. It was a little noisy down below, but we didn't seem to have any difficulties falling asleep. There is a Pueblo grocery store 2 blocks down the street (3 minute walk) which was great for pickign up snacks and drinks and light groceries which you can store in the mini fridge in the hotel room. If you will have a car, the hotel does have valet parking only. They'll tell you that there is street parking available, but it's difficult to come by. You are just better off using valet if you have a car.

Overall, we were very pleased with the Courtyard. The only reason I am not giving it a higher rating is because we just weren't there long enough to fairly rate it higher.

Room Tip: Get a room away from the elevator!!!!!!
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott San Juan Miramar

Address: 801 Ponce de Leon Avenue, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott San Juan Miramar 3*
Official Description (provided by the hotel):
We strive for understanding our guests business and leisure needs providing them with the essential amenities that will ensure their satisfaction. Guestrooms with panoramic city and Condado Bay views that will allow our guests to be comfortable and productive at the same time. ... more   less 
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Also Known As:
Courtyard By Marriott San Juan Miramar Hotel San Juan
Courtyard San Juan Miramar
San Juan Courtyard

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