We booked this property because we only needed one night after our cruise. We arrived about 10 am and were a little put off by how small the entrance was. But once inside, we got it! The front desk clerk was fantastic! He was able to accommodate our desire to check in early and we were able get some rest that we desperately needed. When we got hungry, there is no lack of restaurants nearby to satisfy whatever you feel like eating. The front desk clerk later was able to print our boarding passes for our flights the next day, which was also very nice. This property definitely scored high in customer service. Now, for the cons.....we don't know what was up with the A/C but it was on high all night and there is NO thermostat in the room. It was in the hallway so whoever wanted to change the temp on that floor, well...could. At the very least give guests the opportunity to close a vent in our room if you insist on keeping the thermostat on super-cold. We were freezing in our room all night, which was not fun. Also, there wasn't a phone in our room, so every time I needed something I had to go downstairs (we were on the 4th floor, the lobby is on the 2nd) to request fill-in-the-blank. Seriously, get some phones in the rooms - the one night we were there I had to go down three different times (boarding passes, request for ice, and a question about checkout). The walls are pretty thin, we could hear the conversations outside our door and next door quite clearly. It was pretty annoying. Our complaints have to do with the property itself, not the staff, so if you are looking for a place to crash where you will be treated right but you don't care what kind of room you are in, bring some flannel jammies, ear plugs and your running shoes and you'll be good to go!
- Official Description (provided by the hotel):
- Located in the heart of Old San Juan. Enjoy the rich history of Old San Juan. Old San Juan has an abundance of museums, stores, excellent restaurants, open air café, tree shaded plazas, majestic homes and buildings the let you appreciate its old beauty and architectonic peculiarity.Whether for a day or a week, by staying in S.J. Suites Hotel you are assuring that you’ll have a stay full of interesting things to do in Old San Juan, declared as World Heritage Site by UNESCO in (1983). Explore & enjoy the amazing array of points of interest in Old San Juan and then come and rest in one of our comfortable rooms.We're also conveniently located close to the Cruise Piers. There are over 40 points of interest steps away from S.J. Suites Hotel… so get ready to explore! ... more less
- Reservation Options:
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- Also Known As:
- s.j. Hotel San Juan