Let me start by saying this is probably good value when looking at other properties in Old San Juan.
The staff was friendly, the room clean (although there is a slight musty smell), and the location was phenomenal. Lots of shopping, bars, restaurants, the fort and the waterfront all within walking distance.
There was no temperature control in the bedroom and it was freezing. When we asked whether they could turn it down, they told us it would have to be "turned up" and "NO" they couldn't.
There was no window in the room. There was no telephone in the room. The elevators were not working when we left so we had to carry all of our cruise luggage down from the 4th floor.
It was expensive for what you received, but inexpensive when compared with other motels/hotels - Old San Juan is just expensive!
Would we go back? YES, but only because of lack of alternatives.
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