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“Perfect place to stay! Amazing Location” 5 of 5 stars
Review of San Juan Airport Hotel

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San Juan Airport Hotel
2.5 of 5 Hotel   |   Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico   |  
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Hotel amenities
Ranked #30 of 46 Hotels in San Juan
1 review
3 helpful votes 3 helpful votes
“Perfect place to stay! Amazing Location”
5 of 5 stars Reviewed July 23, 2013

We had our flight canceled early in the AM. So, after getting all of our bags organized, we proceeded to the taxi stand. I glanced to the side and saw the Hotel sign. I left my wife with the bags and walked over from the terminal (short walk). Good thing I walked over. The Hotel has been recently remodeled, so, the rooms were amazing, clean, and comfy. I must say, I was skeptic to read some of the reviews for this hotel, simply because people either love it or hate it. I would guess the fact that it's located at the airport, lots of people go to the Hotel already upset because they lost their flight. For what it's worth, I highly recommend this Hotel. They also have themselves advertised with many local media papers. Great place! And a special thank you to the front desk staff. They made our night very enjoyable. It's almost as if they are concierge as well...

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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545 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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English first
Denver, Colorado
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 19, 2013

Arriving late into San Juan airport with an early morning flight, despite the mixed reviews, we decided to try the airport hotel. The receptionist was surly at check in & when we called from the room to ask how to turn the airconidtioning off (you can't & it is freezing). The room smelled musty.one bedside lamp had a broken switch, the other hadn't been plugged in which meant scrabbling about behind the nightstand. Light streams through the closed door. The mattress was the hardest we have ever tried to sleep on & the linens were cheap & rough. No sleep that night. Breakfast was okay but we were glad to check out & if in the same situation again we would take a taxi to a better hotel 10/15 minutes away at least we could get a few hours sleep.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 16, 2013 via mobile

Do NOT stay here unless you prefer mildew rugs, hard mattresses, poor desk clerk service, broken AC, watery oatmeal for breakfast and a broken coffee machine! The worst hotel I have ever stayed in!!!!!! I HAD to stay here due to my flight being cancelled, NIGHTMARE!!!

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Connecticut
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 15, 2013

We stayed at this hotel on the 5th of July. Our flight got into San Juan at 1:44 am, so to avoid getting a taxi in the middle of the night we opted to stay at the airport hotel. This was a great choice. Breakfast was included and the walk to the hotel was not bad at all. We arrived at Terminal A and had to walk to Terminal D. Not a far distance from one another at all. The staff was courteous and had our reservation ready for us. We checked in, in a matter of minutes.

The room was tiny, but it was clean. It was was quiet and most of all...it served its purpose.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NYC
Top Contributor
122 reviews 122 reviews
35 hotel reviews
Reviews in 27 cities Reviews in 27 cities
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed July 2, 2013 via mobile

Super quiet, clean well-decorated rooms with flatscreens, even a business center where you can print your boarding pass for free. My friend and I had an early flight and staying here made life a lot easier!!! A special thank you to Iris at the Front Desk and the two male staffers who were helpful with our bags. This hotel is clean, secure, and, a pleasure. I was expecting little, and left feeling so glad to discover this spot. It is literally IN the airport itself. Perfect!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 1, 2013

First off, the staff here are very friendly. I received a warm welcome upon check-in and the same reception on check-out. Very good front desk staff.

The room was fine; good air conditioning, adequately furnished and a comfy bed. The noise from the hallway was easily heard, but being at the end of the top floor, it was not too much of a problem. The wi-fi was horrible. Very slow and the connection was unstable. I had to switch between multiple access points to re-establish a connection. The coffee maker in the room stopped working after brewing one cup of coffee.

The room was overpriced for the condition of the hotel. However, you are paying for the convenience of being at the airport, so it is a trade-off. It was very nice to just make a 5 minute walk to the terminal for my 7am flight. If I had a short overnight layover here again, I would probably just stay at this hotel for the ease and convenience. However, if you have the time and/or flight schedule, get a room somewhere else. You will pay less and get a better room.

  • Stayed June 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Menomonee Fls
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 27, 2013

What a pleasant surprise for our final night in Puerto Rico. We decided at the last minute to return the rental car and spend the night here before our early a.m. flight. My son enjoyed the outdoor hot tub (I appreciated the little sandy beach replica), we got our laundry done (free), and we had a very tasty and healthy dinner. The continental breakfast opened at 5am, so we were able to grab a substantial bite before heading to the airport, which is literally steps away from the front desk. The room was quiet despite being so close to the runways. Overall, a good experience!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 46 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — San Juan Airport Hotel 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 
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Also Known As:
Best Western San Juan
San Juan Best Western

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