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“Great value and location !!!” 4 of 5 stars
Review of Quality Inn El Portal

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Quality Inn El Portal
2.5 of 5 Hotel   |   76 Condado Ave, San Juan 00908, Puerto Rico   |  
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Ranked #29 of 46 hotels in San Juan
Mayaguez
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Great value and location !!!”
4 of 5 stars Reviewed October 28, 2013

I found the hotel very clean, with a nice staff and delicious breakfast. The hotel is near to the PR Convention Center, you can find a Walmart, fine restaurants and some fast foods at a walking distance for about 10 minutes or less. The beds are really comfortable and the view in the terrace is beautiful. You can see "El Morro" from this view. The only two problems that I found was the parking and a leak in the shower, also the elevator make some rare sounds. If i need to come back to San Juan I will consider this hotel without a doubt.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendapr, General Manager at Quality Inn El Portal, responded to this review, November 1, 2013
Dear Natsn0w,

Thank you for such a nice review. We are glad to learn that you enjoyed your stay at Quality Inn El Portal, most specially the Sky terrace and the breakfast, the location as well as the service provided by our staff. On behalf of the staff we thank you and we will certainly share your review with them.

Please let us know the next time you plan to come back. Hope to see you soon.

Saludos,

Brenda Alonso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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171 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
San Juan, Puerto Rico
Top Contributor
137 reviews 137 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed October 10, 2013 via mobile

I've stayed at the Quality Inn - El Portal in the past and have always enjoyed it. It's a block from the beach and there's a nice surfer dude next to the Marriott that'll rent you a beach chair for the day for $3. A 24-hour Walgreen's is close by as are many restaurants. I'd say this hotel is for grown-ups as there's not a pool or anything but visiting NY'ers will like is as will hipsters that like an affordable place right near the waves. The Housekeeping Staff is SUPERB! A new Mexican place opened next door...good nachos! Anyway, hats off to the staff at the Quality Inn -El Portal (a small hotel that is a very clean place to stay in the heart of Condado. The hotel is small and quiet so go out and get wild if you like but return to this quiet under-the-radar place that feels like home. I stayed in Room 703 (1 Double bed and one single bed). Perfect! Keep up the great work. A+

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendapr, General Manager at Quality Inn El Portal, responded to this review, October 19, 2013
Dear Gringa Grrrl,

Thank you for such a nice review. It is great to know that you enjoy staying at Quality Inn El Portal. We will share it with all the staff, but most specially with Housekeeping.

Please don't hesitate to contact me at balonsoqualityinnelportal.com to make your next reservation.

Hope to you soon!

Brenda Alonso
General Manager
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Hartford, Connecticut
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 29, 2013

It could not have been any better! Just two blocks off the high rent district ($250+) with all the shops and restaurants you could want, this place was quiet, clean, nicely appointed, free wi-fi, extra-friendly and helpful staff, with a truly outstanding breakfast on the top floor overlooking all of Condando. This place met all our needs.

Room Tip: Get a room facing the ocean
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 15, 2013

Good location, lots of shops, a supermarket and restaurants nearby, and the beach too.

Staff extremely helpful, free parking, free wifi.

Its not the Ritz, but really cannot complain about anything, great value.

Easy to get to/from the airport, right off the main highway

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, Connecticut, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2013

Free Breakfast from 7-10 am and FREE PARKING! The staff were very accommodating and eager to help with whatever we asked. The location is great! A few blocks from the beach and right near the highway. I would definitely stay here again. Great price for a basic hotel with a good location.

Room Tip: Breakfast is on the roof, so try to stay on the 7th floor so that the walk isn't too far (elevat...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendapr, General Manager at Quality Inn El Portal, responded to this review, August 14, 2013
Dear Dan D,

Thank you for your review. It is good to read that you enjoyed the breakfast and the hotel location. Please let us know the next time you come to visit.

Saludos,

Brenda Alonso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 11, 2013

The hotel was clean. The breakfast was good, And the employees were fabulous. Domingo, Brenda and Emmely were very helpful. Emmely is a multi tasker. Answering questions, printing maps for residents, and offering ideas for great excursions, Emmely did it all with a smile. Yes, parking is limited,but the employees made sure that we always had a parking slot.
My husband and I would stay agin at the quality inn.....

Room Tip: This is not a resort hotel, but it is comfortable, clean, And close to the beach and to the intersta...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendapr, General Manager at Quality Inn El Portal, responded to this review, August 14, 2013
Dear Carol L,

Thank you for such a nice review. We are glad to learned that you liked the hotel, the Q Corner breakfast and most specially the service provided by the staff.

We appreciate you sharing your experience and please feel free to contact me directly at balonso@qualityinnelportal.com and I will be happy to make your next reservation.

Saludos,

Brenda Alonso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mansfield, Texas
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed July 29, 2013

My family stayed at this hotel last minute in San Juan, and realized it was rated 2 1/2 stars. FIgured it was like a normal Quality Inn. DON'T ASSUME, BECAUSE IT IS NOT!!!! We booked a room for 4, but when we checked in, we were told the hotel only has rooms for up to 3 people. They were not joking. The room was by far the smallest hotel room I have seen in my life. It barely held the 4 of us, and there was only a double and single. The floor smelled of mold, and there was actual mold all over in the bathroom. The entire hotel is run down to the point were it should not even carry the Quality Inn name. When we arrived, the Hotel Manager was in a verbal argument with her staff, and she did not care who heard it. If you have a car, you have to park it in a small dangerous lot about a block down in an alley. The location is about 10 minute walk to the beach down neighborhood streets. Two redeeming points to be fair: 1.) the young man at the front desk was great (even with the testy manager); and 2.) the breakfast was actually pretty good, and the view from the rooftop breakfast area were great. No pool either. Unfortunately, I cannot recommend it at all, and would NEVER stay there again.

Room Tip: Go to another hotel.
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendapr, General Manager at Quality Inn El Portal, responded to this review, August 1, 2013
Dear Mr. Gallini,

We deeply apologize for the inconveniences you encountered during your recent stay at Quality Inn El Portal. We do value your comments and appreciate you letting us know so we can take the necessary action.

Once again we apologize,

Brenda Alonso
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Inn El Portal

Address: 76 Condado Ave, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #29 of 46 hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn El Portal 2.5*
Official Description (provided by the hotel):
Perfect for leisure and business travelers alike, the Quality Inn El Portal in San Juan features free high speed wireless internet service, free al-fresco roof-top breakfast buffet, Pizzeria La Competencia on premises, comfortable guestrooms, and personalized service. The hotel is located in the trendy Condado Beach area with its casino, boutique shops, dining and entertainment opportunities, and is just minutes from Old San Juan, the Cruise Ship Terminal, the Puerto Rico Convention Center, and an endless array of other great attractions, business, and historic sites. Come home to Puerto Rico at the Quality Inn El Portal. ... more   less 
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Also Known As:
Quality Inn El Portal Hotel San Juan
Quality Inn San Juan
San Juan Quality Inn

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