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“Kind staff and decent location” 4 of 5 stars
Review of Quality Inn El Portal

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Quality Inn El Portal
2.5 of 5 Hotel   |   76 Condado Ave, San Juan 00908, Puerto Rico   |  
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Ranked #29 of 47 hotels in San Juan
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Kind staff and decent location”
4 of 5 stars Reviewed July 26, 2013

The front desk staff was very nice and knowledgable of the area. The rooms were small but clean and the continental breakfast was pretty good. The hotel is literally two blocks from the beach and there are many places to eat within walking distance. We noticed the pan handlers mentioned in previous reviews...but they were harmless. Overall a good experience and would go back.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendapr, General Manager at Quality Inn El Portal, responded to this review, August 1, 2013
Dear Sonia N,

Thank you for your nice review about Quality Inn El Portal. We are happy to read that you liket the hotel, the breakfast as well as the hotel's location. But most importantly that you were well taken care of by our staff. Please let us know the next time you come to visit.

Once again, thank you.

Saludos!

Brenda Alonso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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171 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Mount Vernon, New York USA
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed June 17, 2013

I first used this hotel as a result booking error and that visit was agreeable but subsequent years have seen a downhill slide in the physical facilities and quality of the free breakfast. The hall carpets continue to worsen and during my last visit there was a city wide blackout which accentuated other things one would expect in a hotel of this level. Most hotels of this category have emergency generators which switch on automatically when electrical power is lost. Lacking this alternative, a battery-powered system should be installed in stairwells which guests must use to enter and exit the hotel, dark stairwells can be dangerous and result in unnecessary falls. The stairwells also need to be kept clean and clear of obstacles, which was not the case during this last visit. Otherwise the hotel staff are helpful and provide a good service. For a man traveling alone the place is adequate and the hotel is conveniently located, which has been my main reason for using it.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendapr, General Manager at Quality Inn El Portal, responded to this review, June 19, 2013
Dear Tony L,

We apologize for the inconveniences experienced during your last visit. Since your then we are installing new emergency lights in the stairwell. We appreciate your valuable feedback and would like to for your to give us another opportunity in the near future.

Once again thank you,

Brenda Alonso
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crozier, Virginia
Top Contributor
53 reviews 53 reviews
4 hotel reviews
Reviews in 32 cities Reviews in 32 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed May 26, 2013

We stayed one night pre-cruise because of the reviews we had read. It is located across the street from a man that camps out all day on an office chair.There are people walking through traffic outside the hotel soliciting change from those stopped in traffic. We didn't feel very safe.The hotel itself is old - hallways are dark and need some attention - plywood is hung in hallways covering up places in the walls. We arrived in our room and found we did not have internet access. Our reservation said WI-fi was available in all the rooms, but we found out it did not include the rooms at the end of the hall. We had to change rooms so we could have access to WI-fi. Although a member of choice hotels rewards program, we will not be returning to this location.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2013

I and my girlfriend stayed here for 5 days and everything was great for me. We stayed on the second floor in the street side of the building. There were some noises but it wasn't that much. The thing that we like the most was the breakfast on the roof. It was awesome and you can see the view of Condado Area, San Juan. Last 2 days, we rented a car and expected that we might have some problems finding the parking spot like some of the reviewers here said about it. The staff at the front desk (I don't why his name but he was so friendly and helpful) helped us find the parking spot and we got one in front of the hotel. For your information, there are about 7 parking spot but some of them are shared with the restaurant. I would recommend this hotel and I will come back again. Thanks.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stafford, Virginia
1 review
4 of 5 stars Reviewed May 19, 2013

Highway access going anywhere on the Island, Beach, Historical Parks, Entertainment, etc. The bed and room comfortable. I would definitely share this place with my friends and this is where I will stay for my future visit. Inexpensive, clean comfortable and quiet. Customer service for day staff could be better. However, I am out most of the day, so didn't make much of a difference. Remember that the first impression makes a difference. Stayed at the Doubletree for one night and the frontdesk staff were unfimiliar with th area and not very pleasant. Doubletree was 3X more expensive. Although, parking is limited I was lucky to find one everyday. Yay for me.

Room Tip: This was convenient and easy access to everything.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge,NY
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 11, 2013

Loacated a few blocks from the beach, the Quality Inn offered a good place to stay before we left for Culebra. Its a quick bus ride to Old San Juan and is reasonably priced. The hotel staff was friendly and helpful with directions and the continental breakfeast on the roof provided a nice view of the city. The rooms were clean but small. The corridors were dark and depressing (the biggest drawback, but a minor one). Would not recommend if you have a car, otherwise a decent
choice if you are on a tight budget.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brendapr, General Manager at Quality Inn El Portal, responded to this review, May 15, 2013
Dear guest,

Thank you for posting your review. It is very good to know that you liked the hotel location, our staff service, our rooms and breakfast at the rooftop.

Please let us know the next time you decide to visit.

Saludos,

Brenda Alonso-General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
halifax
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 7, 2013

We stayed at this hotel Feb 2013 for one night pre-cruise. Best thing about this hotel is the location. Very close (5 min walk) to a 24 hr Walgreens, beach, Subway, Wendy's, etc. Desk clerk at night was nice. Older gentleman in the morning wasn't quite as pleasant. Rooms were clean with nice flat screen TV, bathroom & shower was clean but everything is quite dated. Hallways and elevator kind of frightened me (very old & dirty). Thank goodness the room was better. Breakfast left a lot to be desired. it was pretty much all gone when we arrived (we got there close to the end). However, the view from the rooftop terrace was very nice. We stayed here because I had a free night but I would have been disappointed had I paid for it.. Since we only arrived at 2 am and left by noon the next morning, it was sufficient for sleeping. I wouldn't y return though unless I couldn't get the Comfort Inn or Holiday Inn down the street. I have stayed at these hotels in the past and found them to be better for around the same price.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn El Portal

Address: 76 Condado Ave, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #29 of 47 hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Inn El Portal 2.5*
Official Description (provided by the hotel):
Perfect for leisure and business travelers alike, the Quality Inn El Portal in San Juan features free high speed wireless internet service, free al-fresco roof-top breakfast buffet, Pizzeria La Competencia on premises, comfortable guestrooms, and personalized service. The hotel is located in the trendy Condado Beach area with its casino, boutique shops, dining and entertainment opportunities, and is just minutes from Old San Juan, the Cruise Ship Terminal, the Puerto Rico Convention Center, and an endless array of other great attractions, business, and historic sites. Come home to Puerto Rico at the Quality Inn El Portal. ... more   less 
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Also Known As:
Quality Inn El Portal Hotel San Juan
Quality Inn San Juan
San Juan Quality Inn

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