Good staff, nearby public transportation. Reasonable rates. Really clean. PR is a very expensive destination. This is a budget hotel nearby everything. Not in a touristic area but good. Good AC. Noisy on Thursday night, but i slept well.

This was our last night of vacatio nadn we stayed here becuase it was close to airport and was reasonably priced. BIG MISTAKE. For the pros: The staff was very pleasant. The room we had was large-a sitting room besides the bedroom. There was off street parking. The room was clean. For the cons: I used the toilet (just pee) and flushed--the toilet was clogged. We went down (three flights, no elevator) and the girl at the desk said she would get a plunger. We went for a walk (so I could use the bathroom somewhere!) and when we got back she said she couldn't find a plunger and the other one was locked in a closet, so when the owner got back she would get it. About an hour later she gave me the plunger and I used it--up came someone else's poop and a hypodermic needle! We went down and got the girl and she plunged some more and cleaned it up. My husband used it (1 and 2)--still plugged--the girl had left the plunger so he used it, got it to flush so so, but each time we tried to flush it not much happened--needless to say we were afraid to use it--the girl came up again with another man and they plunged it and said it was working, but it would flush once, then not flush again. We asked for a different room, but they were filled up. We did say we expected something--refund/discount whatever to make up for the fact the toilet did not work properly. She said she would talk to the owner. In the morning we went to breakfast--which consisted of some cracker type things, pears and some frozen items that had mold on them when I opened one--did not leave us with much of an appetite. At checkout, the desk girl talked with the owner and supposedly we were getting a 100% refund, but it has been 4 days and it has not hit our credit card yet--will update if we actually get it. In addition to the breakfast and toilet, the bed had plastic on it which was so hot and uncomfortable, the room was nonsmooking, but smelled of smoke and the bathroom had a soap bar with a smoke cig. burn mark, the sitting room windows did not close so the air couldn't be on in that room, which made it uncomfortably hot.

This hotel and their staff are phenomenal. Their customer service is exquisite and they surpassed my expectations. The hotel rooms are small, but if you're going PR with the attitude of staying at your hotel the whole day, then this hotel isn't for you. The AC was very sufficient with the PR weather. The hotel owner was very approachable and kind.

Be aware, however, that there is an annoying frog outside of the first floor rooms. It would not let you sleep at all. Initially we were given a room on the second floor, but decided to change to the first floor so we would not carry our luggage up the stairs (this hotel does not have elevators). However, we ended up not liking it due to the annoying frog that was very loud during the night. It was not the owner's fault at all, but it is something she should be aware of, as I'm sure it bothered several other guests on the first floor.

Secondly, all the beds in this hotel seem to still have their plastic wraps they were bought it. It is very uncomfortable because the plastic traps the heat emanated from our bodies. I understand that the owner doesn't want any accidental bodily fluids to be entrapped in the bed, but she needs to also understand that some adults are in control of their bodies and will not ruin her beds.

Finally, the biggest complaint I have is that on Thursday nights, the students from the University of PR seems to have a fiesta that night. It is extremely loud and disrespectful to the business. I was on the third floor of my hotel room and felt the wall shake several times when I was in the "den" part of my room. I understand that owner has no control over what the party goers do, but she should filed complaint against city to have some sort of noise control in that part of town. It is extremely disturbing and if it weren't for the AC, I wouldn't have slept. Although she was nice enough to move us to a room in the back of the hotel, we should not have to be inconvenienced with such noise pollution.

Overall, the hotel was worth the money. It is in the city and famous for it low budget cost. The rooms are quite small, but comfortable if you are just there to sleep and explore the city of San Juan. I was very impress with the customer service and the politeness of the hotel owner and her staff. If I'm in San Juan again I would return to this hotel, but would specifically ask for a room in the back on the third floor.

So we have been flying for 12 hrs to get here and spend the night (3hr layover). We are From Denver, CO and travel a lot. But our taxi driver charged us $28usd to get here from airport which took no more than 10 min and she told us not to go out at all around this hotel because there isn't enough security and police, which kind of freaked us out plus there was some retarded bum out front of taxi in front of hotel. Ok, so - we went across st to some club called vidy's and it was kind of ghetto cool. $5 for a vodka soda and $2 for a heineken, 10 security cameras, which i dont know if that is good or bad. We are in our late 30's but act like we are 23 and love house music clubs.My boyfriend wouldn't stay here again cuz it's sketch , but I don't care cuz its fine , free breakfast tmro, and only 65 for a room... I don't wanna pay 200 to stay in some tourist place for 12 hrs before our cruise. I'm drunk. The end.