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“Ok stay but could do better” 3 of 5 stars
Review of BEST WESTERN PLUS Condado Palm Inn & Suites

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BEST WESTERN PLUS Condado Palm Inn & Suites
3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico   |  
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Hotel amenities
Ranked #13 of 46 Hotels in San Juan
Davie, United States
1 review
“Ok stay but could do better”
3 of 5 stars Reviewed yesterday NEW

The place has a great location but the rooms need work. They need to be updated ASAP or they should drop their pricing. The staff was very pleasant. The breakfast was a joke, I left the hotel and ate at a nearby restaurant. The saving grace here is the location. It's pretty close to a bunch of places. They should lower their pricing to reflect the quality or lack thereof in their rooms.

  • Stayed April 2015, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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602 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
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English first
Vero Beach, Florida
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have stayed at this hotel several times before. The manager Mr. Carlos Camacho goes out of his way to accommodate all our needs. Since both times it was for leisure before this one . This trip was for both leisure and business. The staff is just wonderful and attentative The price for the hotel is really great, rooms are cleaned everyday, and of course the free breakfast is more than I though it would be. I highly recommend this hotel for any reason whether it be for business or pleasure this is the hotel to stay at..

Room Tip: All the rooms are excellent.
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review, yesterday
Hola Laura,
Carlos is a very valuable Team Member. We truly appreciate having him as a co-worker. It's great to know that you always stay with us during your trips to Puerto Rico. Book with us directly and save!! We look forward to your next trip. If I can be of assistance, please feel free to contact me directly at Hneumann@condadopalm.com or 787-648-8834.
Siempre a la orden,
Henry Neumann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tortola, British Virgin Islands
1 review
4 of 5 stars Reviewed 3 days ago NEW

Great Hotel, Great location and great value for money. The front desk people were extremely helpful and pleasant. the complimentary drinks were nice. The room was 2-queen but not the best. The AC unit was noisy and took up room space, i didn't appreciate that. otherwise everything worked properly and looked good. cleanliness visual and otherwise

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a wonderful 4 night stay at the Best Western PLUS Condado Palm at the beginning of April. All hotel staff were friendly. The room was perfect for the four of us, and we were pleasantly surprised to find that we had a private balcony in our room. The breakfasts were more extensive than many included breakfasts, and the fitness room was great - especially with 24 hour access! The hotel is ONLY a 1 block walk to the beach and is in a great neighborhood with MANY restaurants to choose from. It is a very safe neighborhood, and my teen daughter and I went running alone at 9pm in the beautiful air, after seeing many others who were doing the same in the community. Would love to go back!!

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review, 4 days ago
Saludos Sarah!!
It's great that you were able to come down with your daughter and stay with us. Like you mentioned, we do have a lot of joggers in the Condado area. Every afternoon they ahead out onto Ashford Ave. in order to exercise. Ashford Ave. is definitely the place to be seen on while on the island. We look forward to your next visit. Please contact me directly for our best rates. I can be reached at Hneumann@condadopalm.com or 787-648-8834.
From Sunny Puerto Rico,
Henry Neumann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Not having stayed in San Juan before, I did my research to find the best hotel to suit my needs for a very quick business trip. Upon arrival I was pleasantly greeted by Carlos at the front desk. I did my computer work at the bar area with Pablo giving me great service and constantly checked on by Carlos. The room was very clean and comfortable. Cab service was there each time I needed one.
I will definitely stay here again on my future visits.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Henry N, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review, 4 days ago
Hola John,
Our property is generating a very interesting mix of business and leisure travelers due to our location, value, product and service. We have very good WIFI, which is a must for the business traveler. We will definitely recognize and reward Carlos and Pablo for their attention with you. We thank you for your visit and look forward to seeing during future trips. Please contact me directly for our best rates. I can be reached directly at Hneumann@condadopalm.com or 787-648-8834.
Siempre a la orden,
Henry Neumann
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Excellent location for your stay in Puerto Rico.Ride the 53 or 21 bus which Parada is on the corner.75 cents to Old San Juan bus terminal.Walk out to Trolley stop 1 or 2 and catch Trolley for free.Brings you back to same place.Ride Bus back to hotel.NEVER DRIVE IN OLD SAN JUAN.You will only sit in traffic for hours.

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

locations good, close to the beach and restaurant, the pool great, the breakfast so good, the staff very nice, very friendly, .the room and the view amazing, great parking,good.good,cleaning, close to everything

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in San Juan
#7 Business Hotel in San Juan
#10 Family Hotel in San Juan
#10 Romantic Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
Official Description (provided by the hotel):
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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