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“Hotel, Service and Location is outstanding!” 5 of 5 stars
Review of BEST WESTERN PLUS Condado Palm Inn & Suites

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BEST WESTERN PLUS Condado Palm Inn & Suites
3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico   |  
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Ranked #12 of 46 Hotels in San Juan
New York
1 review
4 helpful votes 4 helpful votes
“Hotel, Service and Location is outstanding!”
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed here for a week in October. We were extremely happy with this hotel!! The service and employees that work there are outstanding. They were very accommodating - anything we needed they were happy to help. The rooms were very nice, clean and spacious. The buffet breakfast was included and it was great. The location of the hotel is perfect - close to the beach and the marriott. I would like recognize Luis (at front desk), Mary (working the breakfast buffet), and the GM, Bo Bramsen for providing excellent customer service. We will definitely stay here the next time we are visiting Puerto Rico. (Peter & Gladys)

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Atlanta, Georgia
Contributor
13 reviews 13 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located close to the beach and to a variety of restaurants. We stayed here for 5 days but we frequent the Marriott down the street a few times for it's dancing and casino. The hotel included a nice lobby, decent breakfast, helpful staff, laundry and accessible taxis. The only down size is that the rooms are very small with thin walls but it served the purpose.

  • Stayed October 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

All - My bf & I just returned from this hotel on Monday after a long weekend. Best thing about this hotel was the location. A 5 min / $20 cab ride and you are there. Want to relax on the beach... walk one block and you are there. Need a beach towel and a beach chair - no problem, just ask the front desk and you shall receive. More of a pool person... no problem - they have one lol. When you get hungry - Ashford Ave has everything and anything you need... Starbucks, Subway, Wendy's, authentic Puerto Ricon cuisine, BUNS, and a number of top of line restaurants for romantic, intimate dinners. Perla in La Concha was fabulous... and the lobby bar in La Concha is modern and trendy and very active with a DJ on Saturday nights. Bar Gitano was a nice change of pace serving small plates for sharing. If using the pool - do so before 2pm as after 2 - it is completely shaded. We did morning pool, lunch, and then over to the beach for the second half of the day. The hotel is next to a Walgreen with a CVS directly across the street - both open 24 hrs and carry almost everything you may need while visiting. The Hotel staff was super friendly and ever so helpful. Any and all questions you have - do not hesitate to ask them. A special shout out to Carlos the asst mgr. He made my birthday weekend ever so special which we greatly appreciated. All and all - this hotel exceeded my expectations and if given the chance - we would absolutely return.

Room Tip: Choose a higher floor to avoid the street noise - busy at night especially on weekends.
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  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you can afford it, stay somewhere else. That's as simply as can be stated. Stayed here on second leg of San Juan trip and regret the decision to pick this place. (Although we absolutely loved San Juan - first time there.)

Bad:

Room - Where to start? So paid extra for the "suite" b/c even on vacation, we like to cook a few meals, especially breakfast (which you'll soon read is totally necessary here). The "suite" was supposed to have a kitchen, which is one of the main reasons we picked this place. The kitchen pretty much consists of a fridge and a microwave - no cooking surface. You don't need a suite for that; a regular room with a microfridge/microwave combo serves the same purpose. As for the suite, there isn't a door to the bedroom so parents w/ kids (or friends staying together) have no privacy at all. The bathroom is pretty pathetic. It's in major need of upgrades and won't be confused as remotely luxurious - if this is a plus property, would hate to see a regular Best Western.

Breakfast - To us, most of the "breakfast" couldnt be eaten. The breakfast meat was dry and withered and wasn't fit for consumption. The coffee was nearly undrinkable. Would have been nice to have a kitchen to cook breakfast, oh wait....

Internet - In room Internet was spotty, at best.

Service - Service wasn't horrible but we did one issue. At check in, we specified we wanted to use a different card than we used to reserve the room. The female at the front desk assured us that could be done. When we got our receipt at checkout, of course they had charged the wrong card. Another hassle to get that resolved.

Good:

Lobby: The hotel lobby is pretty nice. And they have a business center where you can print stuff.

Location: Although not right on the beach, it's a two block walk there. If your room is high enough and facing that direction, you get an oceanview. There are many restaurants, bars, etc in walking distance, which is cool.

Bottom line: If you can swing it, stay somewhere else.

  • Stayed September 2014, traveled as a couple
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review, 2 weeks ago
Hola!
Thank you for staying with us recently. I was sorry to find out that you did not enjoy your stay with us and that you were under the impression that the suite kitchenette would be a full kitchen. I encourage you to contact me directly at bbramsen@condadopalm.com if you would like to further discuss your stay and to see how we can restore your confidence in our hotel.
Always at your service,

Bo Bramsen
General Manager
bbramsen@condadopalm.com
787-518-3346
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is right in the heart of Condado, and a short 75-cent bus ride to Old San Juan. Lots of restaurants in the immediate vicinity. My room on the 11th floor was very spacious and comfortable. Free internet access on several computers adjacent to the lobby came in very handy. A great free breakfast with lots of choices is an added bonus. The coffee is extremely strong! Street parking is almost impossible to find, so just pay the $10 a day and park in the hotel's lot. I would definitely stay here again.

Room Tip: Ask for a room on a high floor. There will be less traffic noise.
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  • Stayed September 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plant City, Florida
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I enjoyed a 3 day /2 night stay at this hotel and we loved it. The hotel is very clean, staff is friendly and helpful. The breakfast is a plus!! It had your choice of breads, two choices in cereal, cold milk, apple sauce, yogurt, fresh fruit, scrambled eggs, sausage with sauteed onions, french toast, bagles, a variety of fresh pastry, oatmeal, and two choices of juice. The menu changes because yesterday we had regular sausage and tater tots. Also, there are tea bags if you prefer tea. Coffee machine is always available anytime. The room is very clean and spacious, great view , we had the south tower floor 12. Pool although small, it was great and very clean. My girls enjoyed the kid pool. The beach is across the street literally just steps away from the hotel. You have Walgreens and CVS on both corners. And again, the staff could not been more helpful. All this for such a great price. We cant wait to go back!!!

Room Tip: The higher the floor the better the view!!! Condado is awesome!
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  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CondadoPalm, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review, 2 weeks ago
Hola!
Thank you for your kind review. I was happy to read that you and your family enjoyed your stay with us and that your girls had a great time using the kiddie pool. As you mention our daily complimentary hot breakfast has a variety of options and fresh coffee is available around the clock. We look forward to welcoming you back in the near future. Please feel free to contact me directly at bbramsen@condadopalm.com so I can assist you with your reservations.
Always at your service,

Bo Bramsen
General Manager
bbramsen@condadopalm.com
787-518-3346
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is in a great location. It is not on the beach but not a big issue since the beach is a block away. Conveniently located near a CVS and Walgreens for some cheap snacks while on lounging on the beach. Is also located near Ashford Avenue which has a lot of different places to eat. The room was very clean and customer service was great. For being my first time in San Juan this will definitely be a place I would stay again.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in San Juan
#9 Romantic Hotel in San Juan
#10 Business Hotel in San Juan
#12 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
Official Description (provided by the hotel):
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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