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“Great Hotel” 4 of 5 stars
Review of BEST WESTERN PLUS Condado Palm Inn & Suites

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BEST WESTERN PLUS Condado Palm Inn & Suites
3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico   |  
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Hotel amenities
Ranked #13 of 47 Hotels in San Juan
Ponce, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Great Hotel”
4 of 5 stars Reviewed November 8, 2013

Great stay. I went just for two nights, but is very comfortable. Great breakfast buffet, not a big facilities for children's. Great facilities in general. I recommended for business and couples. They have also a mini bar when you could begin the night. Near the hotel is a great restaurant Green House and a few casinos.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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483 reviews from our community

Traveler rating
    205
    172
    65
    31
    10
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106
166
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
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English first
Hammond, Indiana
Contributor
16 reviews 16 reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 7, 2013

We were checked in quickly and given our room even though we arrived early.We had a partial ocean view room which was great. Located across from walgreens which was great,and plenty of shopping and places to dine.A 12-15 minute ride to old san juan by bus which only cost .75 cents be sure to bring change it must be exact.Nice lobby area decent breakfast we were there on off season so we had plenty to eat not like some other reviews.Staff was both friendly and helpful they arranged a tour for us which was great.Room was a decent size not like I went there to be in the room for very long.The water was not hot hot but gets the job done.Didn't get a chance to use the pool since we were out and about all the time.Will stay here again when we return in March or April.

Room Tip: Rooms with the partial ocean view are quitter as they are not facing ashford ave which is the busy s...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 2, 2013

My wife, brother in law, and myself stayed at this hotel for 4 nights. Servieces were a little bit slow, but still acceptable. There were some blood stains on the carpet of our room (#905), but room was clean enough for just sleep. Average $100+ per night for a room w. 2 queen beds is acceptable in the area. Onsite self-parking is also avaible for $16 per night. Old San Juan is only 5 min drive from this hotel and also there are about 10 diffrent restaurants in walk distance from this hotel. Free warm breakfast and wifi even in your room.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mead, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 2, 2013

Our family group of 10 stayed for 2 nights post-cruise, checking out 10/28/13. As other reviewers have said, one of the best things about this hotel is the location. Across the street from a Walgreens (which has everything you could possibly need, including an ATM!), self-service laundry downstairs for all that damp clothing you brought back off of the cruise(!), a short walk from the beach, good restaurants around, and close to the cruise terminal.
The other great thing about this hotel is their staff. The morning breakfast was perfectly executed by Josuan, Luis & Mary. They served around 200-300 people each morning we were there, and somehow managed to keep all of the serving dishes filled with hot fresh food. And they were friendly! Never too busy for a special request. The front desk went out of their way to make us feel welcome and helped me smooth out every little bump with a smile.
There were only 2 negatives, and why I gave 4 stars instead of 5. First is the noise factor. Every Friday & Saturday night there is a dance club nearby with a BOOMING bass that lasts until around 4am, making it difficult to sleep. We had 3 rooms on the 10th floor which required ear plugs and surprisingly one room on the 3rd floor which wasn't noisy. Go figure. Must have been blocked by another building. Don't know.
The 2nd issue was the air conditioning, which is an unfortunately placed wall unit. It was too hot to turn it off at night, and the AC blows directly over the beds - the poor person in the nearest bed alternated between freezing and roasting. We placed 2 chairs in the way to redirect the air flow, which helped some, but didn't eliminate the issue.
Anyway, for the price I would not hesitate to stay here again, I'd probably just ask for a quieter room if staying Friday or Saturday. We got a great rate, the rooms were large and bright, it was clean, good location and the staff was friendly. What more can you ask for?

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiguelRivasCondado, Director General at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review, November 4, 2013
Dear World Trav,

Thank you for staying at the Condado Palm at providing us with your feedback. At this time we'd like to apologize for the inconvenience you experienced during you recent stay. We want you to know that due to some of our recent reviews along with yours, the Hotel is currently making an investment to install double doors and soundproofing all room facing Ashford Avenue to prevent the street noise from disturbing your sleep. Once again, thank you for your review and we look forward to welcoming you again at the Condado Palm.

Miguel Rivas
General Manager
MRIVAS@CONDADOPALM.COM
787-370-1080 CEL.
787-721-9500 EXT.2500
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2013 via mobile

This is a great hotel, excelent service, staff is very very friendly my hudband and i spend the best wedding anniversary i for sure recomend visit this hotel is great i would come back again i don't want to leave !Thank you to all the staff you are great!!!!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Altadena, California
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 29, 2013

This well-located hotel is just across the street from a Walgreens, near bus stops, and is even near a parking garage. The decor is so-so--not five-star by a long shot. The breakfast is substantial, but not esp elegant. Microwave and refrigerator in room without nonsense of a mini-bar. (There is a little place to buy water, juice, etc. in the lobby, and there is a 24-hour Walgreens). Remarkable indeed is the location--just a scant 2 blocks to the beach. There is also a serious swimming pool for people who like to swim--laps not play splash. Next to it is a large jacuzzi just in case. The price is also right!

Room Tip: Beach view is on the street. Need to be high up to see the ocean.
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 28, 2013 via mobile

I stayed for one night in October with my family. I had stayed there there before for a couple's getaway. It was as before, an awesome stay. The breakfast was better than remembered (Pancakes, eggs and bacon included). The room was big, clean and comfy. This time we had to use the sofa bed and the housekeeping guys got there and set the sofa bed for us in a few minutes with a smile. The front desk staff (Antonio, Jihan and Carlos Camacho) made us feel right at home. They recommended we go to Buenos Ayres for dinner(which is aroud the corner) and since it started raining they provided an umbrella to be able to walk there. Raiza at the moment of reservation answered all of our questions and was very helpful. This is my hotel choice when staying in San Juan. I look forward to staying another weekend there again!!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in San Juan
#8 Business Hotel in San Juan
#10 Romantic Hotel in San Juan
#12 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
Official Description (provided by the hotel):
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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