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“Monica Miller and Ariel Caraballo "Amazing Staff!"” 4 of 5 stars
Review of BEST WESTERN PLUS Condado Palm Inn & Suites

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BEST WESTERN PLUS Condado Palm Inn & Suites
3.0 of 5 Hotel   |   55 Ave. Condado, San Juan 00908, Puerto Rico   |  
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Ranked #10 of 44 hotels in San Juan
Brooklyn, New York
1 review
“Monica Miller and Ariel Caraballo "Amazing Staff!"”
4 of 5 stars Reviewed July 3, 2013

My daughter and I spent five days at best western. Not only was the area convenient and great but the staff at the hotel was great. The front desk workers are so kind and are so willing to give you advice on the great spots to go to in San Juan. The staff was very welcoming and were always there to help out in any way possible. The rooms were decent and clean. There is great breakfast and amenities. The beach is literally a block away and Walgreens was a lifesaver( which is right across the street). It was an experience at both the hotel and at Puerto Rico. We are already looking to come back and stay at the Best Western Palm Inn and Suites.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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305 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Fort Worth, Texas, Usa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 3, 2013

They remodel the hotel, it looks nice. They did not change out the big glass door and it is single pain and its very loud at night.
Also, you only get warm water, no hot water.
The front desk staff was GREAT, every helpfully

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 28, 2013

Just spent a long weekend at this hotel. The one thing that stood out to me was how incredibly friendly and accommodating the staff is at this hotel .After a long day of work, travel and heavy traffic coming into Condado we were swiftly checked in by a friendly and helpful Antonio ( it must have been 1:30 am) he also was helpful the rest of our stay recommending places to see and good rest. in the area. The following morning we were greeted by Carlos at the front desk, who tirelessly helped us with all our questions about places to visit, eat, and directions since we had a rental car.The lady at the breakfast area was very friendly and helpful. The lady who was in charge of cleaning our room was great but never intrusive(I don't remember their names but would like to recognize them). Congrats to management for picking such great staff whose whole purpose is to make the guest feel the are #1.The rooms are spacious and nicely done, the bathroom needed a little sprucing up.The view from our room was spectacular. If the amenities at the hotels are not to your liking you can go to La Concha Hotel (2 blocks away sister hotel) and enjoy theirs. Truly enjoyed my stay at this jewel and will definitely be back

Room Tip: high floors corner room beautiful view
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Haven, Connecticut
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 27, 2013

The hotel was nice and the concierge service was very helpful. At check-in we were welcomed by Carlos who I wished I could take home and keep. He made check in a smooth process, and even help us with a tour of Yunique, do to our stressful flight, I was unable to confirm with the company, he offered to do it for us. Enjoyed the daily free breakfast, which was a money saver. Having Walgreens across the street was very helpful to get supplies and snacks. Also being 1 block away from the beach was awesome.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, Puerto Rico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2013

I booked a single room, when I arrived to check in I changed my mind and decided to make an upgrade to a suite. The employees are great people and make the effort to help with any situation. They welcome their guests with a smile and all our problems were treated quickly. Located in a great area, where there are to choose between fast food and restaurants, the beach is like a 2 minute walk, and there is plenty of nightlife. The prices are excellent and the rooms very clean. My only complaint would be that there are only 2 water temperatures in the shower, COLD AND EXTREMELY COLD. But other wise is excellent, I recommend it to everyone, locals and tourists.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MiguelRivasCondado, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review, June 28, 2013
Dear Marcymarch,


Thank you for your kind words about our team members and for taking the time to give us this great feedback. We are lucky to be located in such a vivacious area with a great variety of restaurants and nightlife.



I am happy to know that you opted for one of our suites and hope that the added space and amenities were favorable to you. As far as the water temperature in the shower, I can certainly empathize with you. I can assure you that we have a great team working diligently to get to the root of the problem and resolve it.



Thanks again for your feedback and we hope you come back to stay with us again soon!

Miguel Rivas
mrivas@condadopalm.com
787.370.1080
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Humble, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 22, 2013

We can't say enough about the wonderful customer service provided by Antonio and Omero. Every issue we had was met in a very professional, courteous and apologetic manner. However, for this to be a newly re-opened hotel, more care should have been taken with making sure the rooms were ready before placing us in them. We booked two partial oceanview rooms and stayed for four night. The first night one of the rooms didn't have any oceanview and it was never serviced throughout the stay. The other room had a horrible smell and literally had water running down the wall from the cooling unit. We were moved to another room that was much better...until we showered and got ready for bed. Then we found out the sheets/pillowcases had water damage from leaks in the ceiling so we were moved to a suite. Great right? No, because we didn't want to tell the staff that we had no hot water. We finally did on the last night because the water pressure also dropped. It was fixed within an hour. So we basically had an issue every single day of our trip. On a positive note, the location was perfect for getting to and from anything we wanted via a short taxi ride. The hotel also had complimentary beach towels, lounge chairs and umbrellas for our use at the beach and surrounding areas. There was something to do on every block.

Room Tip: Great complimentary hot breakfast buffet so get there early.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 22, 2013 via mobile

Staff was wonderfully welcoming on arrival. Room was upgraded at no charge when we advised we were reward members. Wonderful recommendation of local restaurant. Staff provided a local map of things to see within walking distance and local hotels worth a look. Breakfast was nice. Continental. Would stay again.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino
Address: 55 Ave. Condado, San Juan 00908, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in San Juan
#6 Business Hotel in San Juan
#12 Family Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Official Description (provided by the hotel):
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
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