I came to PR on business and to surf with my college roommate who lives in Purto Rico for a few days and was recommend the the best Western by him.
I gotta say it is a great location, really close to the beach and in the middle of all the fun at the weekends. If you struggle sleeping maybe find a place not so close to the main road as it gets noisy on weekends all through the night.
First issue- The hotel needs to do more in regards to noise from our guests and smoking as all I could smell was people on the balconies and in the hallways smoking. I mentioned it to reception a number of times. Also I must have been staying in the middle of a party as the room above, below and to my left were constantly making noise all night.
Second issue- the parking as I had my friends (who came to visit) car was broken into. I was told they have offsite parking so I had to go around the confusing one way and park at a lot called Magalagna which the hotel backs onto. We woke up early as we were driving to Ricon on the west of the island and we woke to a broken window and some items taken. The parking assistant was no help and after 2 hours the owner (very rude) came and said the cameras were not working due to power outage (So not very helpful) and advised me to claim from the hotels insurance. He was happy to call the police but said they would take hours and he still charged my friend $25 to let him go.
So my advice to the hotel, fit better smoke alarms, thicker walls and fix the guest parking situation.
- Official Description (provided by the hotel):
- Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more less
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- Also Known As:
- Diamond Palace Hotel And Casino
- Diamond Palace Hotel Casino