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“"AMAZING"” 5 of 5 stars
Review of Ciqala Luxury Suites

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Ciqala Luxury Suites
4.0 of 5 Hotel   |   752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico   |  
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Ranked #4 of 45 Hotels in San Juan
Certificate of Excellence
Effort, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“"AMAZING"”
5 of 5 stars Reviewed July 4, 2013

From the moment we walked in In was impress by the way the staff greeted us. I could not believe the rooms(should I say apartments) they were amazing, I was there w/my husband and daughter and we cannot stop bragging about this hotel, The breakfast was excellent as well as their cocktail hour free dinners on Tuesdays and Thursdays. The staff went out of their way to make you feel comfortable, and may I mention they were extremely friendly and knowledgeable of the area& sites. Although the hotel is not on the strip I highly recommend it as they have a shuttle to the beach as well as many excursions. and truly you won't miss the strip of hotels b/c u can be there is less than 5mins. This is truly a 5 star hotel and better than the reviews u must see it to believe it,, I am definitely going back to this hotel is your home way from home believe it..

Room Tip: This hotel is great for family as well as couples and friends all the room are huge and very clean..
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, July 5, 2013
Dear Marimel688,

Thanks so much for taking of your precious time to share your experience in this review. We were honored to have you and your family as our guests. It is also a pleasure to read that your stay was memorable, that our staff exceeded your expectations and that you were able to enjoy all of the services that we have added to enhance our guests’ experience.

Thanks so much for your recommendations, we truly appreciate it. We look forward to continue welcoming you and your family on your next trips to our enchanted island. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Home Suites
Management Team
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317 reviews from our community

Traveler rating
    216
    76
    18
    5
    2
See reviews for
68
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Wilmington, Delaware
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 1, 2013

My family of five stayed in a 3 br suite recently for two nights and can't say enough good things about this property. From the desk staff to the gentlemen who prepare gourmet (complimentary) breakfast every morning -- awesome job by all. No resort amentities here, but you won't find these kind of accomodations at the bid flags either. It felt a little European and in a good way. The only detraction is the location that is somewhat sketchy forcing us to rely on overpriced taxi service especially at night. The hotel does provide complimentary shuttle to beach that was very helpful. The staff was very accomodating in attending to our needs and making sure we were taking care of in every way.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, July 2, 2013
Dear rhinoshab,

We are very glad to read that you and your family enjoyed while staying with us. It is also an honor to read that our staff exceeded your expectations as well as all services provided. In regards to our location, Miramar is the second historic zone in San Juan, all buildings are kept as original and constantly being restored to look as original. We can tell that our location is very safe and constantly monitored by the local police.

We take this chance to thank you for sharing your experience in this review and to tell you that this is your home in Puerto Rico. We truly look forward to continue welcoming you at your second home on your next travels to our beautiful island.

Warmest regards,
CIQALA Luxury Home Suites
Management Team
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Milwaukee, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed July 1, 2013

The staff at the Ciqala were amazing. Everyone that worked the front desk was pleasant and helpful when we were looking for things to do in the area. The maintenance guy was also helpful when looking for an HDMI cable to connect our laptop to the TV. The free breakfast everyday and free dinner Tuesdays and Thursdays was a perk and also delicious. The room was more than we expected. The only negative was not having a pool and no discounts offered for other hotels that have one. The location was a little further away than we wanted and it took us a little bit to actually find the place. Overall a good experience for the two couples.

Room Tip: The penthouse rooms were the best and not pricy at all
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, July 2, 2013
Dear TheCrumbles,

Thank you very much for sharing your review with us in this page. It is very delightful to read that you and your companions enjoy your stay with us, all services that we have added to enhance our guests satisfaction and of course, once again reading that our staff continues to exceed our guests’ expectations is priceless. We don’t have a pool in our premises, this is why we gladly provide transportation to/from the Condado Beach. The other hotels that feature a pool only allow their guests in this area; they unfortunately don’t offer day pass.

Once again, thanks so much for your review. You can consider CIQALA as your home in Puerto Rico and we look forward to continue welcoming you on your next visits to our enchanted island.

Warmest regards,
CIQALA Luxury Home Suites
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 22, 2013 via mobile

We checked in late after midnight with welcoming service after a 10-15 min taxi from San Juan Int'l. Put in suite on 7th floor, could not believe the size and quality of the room! Beautiful decor, huge comfy king bed with real comforter, felt like home. This place is even better than it looks and sounds in the reviews. We will absolutely recommend Ciqala, and they here again if we are fortunate to make it back to PR again!

  • Stayed June 2013
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, June 23, 2013
Dear Leahmik,

Thanks so much for taking of your time to share your experience in this review. It was an honor to have you as our guests, we also want to thank you for choosing our hotel during your visit to our island. We are truly happy to read that you enjoyed your stay with us and all comforts provided. We also want to thank you for the strong recommendation provided, we really appreciate it.

Once again, thank so much for staying with us and for sharing your review. We truly look forward to continue welcoming you back to your home in Puerto Rico on your next visits.

Warmest regards,
CIQALA Luxury Home Suites
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Totowa, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 18, 2013

I took my daughter as a gift since she didn't want to attend her High School prom. It was a 4 day trip but so worth it. The people @ Ciqala were absolutely great. Our flight arrived @ 12:45am & on our way to the hotel I got lost but thank GOD for Rafael who works @ the front desk & was waiting for us to arrive :-) who became our human GPS (Muchas gracias) & stayed on the phone until we got to the hotel.
Our room (801) was beautiful & clean & housekeeping was just too sweet. Leyda was very friendly & a sweetheart. The complimentary breakfast was amazing & delicious. All around, Great staff @ Ciqala's <3!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, June 19, 2013
Dear Puchie73,

We want to thank you for taking of your time to share your review with us via this page. We are genuinely honored to read that you enjoyed your stay with us and that our staff exceeded your expectations, especially our Rafael and Leyda. We are also happy to read that you were able to enjoy breakfast with us. Please consider CIQALA Luxury Home Suites your home in your piece of Caribbean in US territory.

We look forward to see you and your family again soon. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Home Suites
Management Team
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Mesa, Arizona
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 15, 2013 via mobile

Stayed here for one night prior too leaving on our cruise for our honeymoon. The spacious apartments were well decorated and clean. The surrounding area was okay, but it seemed a little dangerous for tourist to mosey around. Overall a good one night stay.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciqala, Owner at Ciqala Luxury Suites, responded to this review, June 17, 2013
Dear Arizona737,

Thanks so much for taking of your time to share your review with us and other people who are looking for a place to stay here in Puerto Rico. We are happy to read that you liked our spacious Suites and decoration. Our location is Miramar, the second historic zone in San Juan, Puerto Rico. All building are kept as original and constantly under well maintenance. Our are is constantly monitored by the local police and it is safe to walk around at any time of the day. We encourage you to stay with us on your next visit to our island and we will be more than happy to provide you with a list of things to do and places for sightseeing within walking distance.

We truly look forward to welcoming you back at your home in Puerto Rico on your next visits to this enchanted island.

Warmest regards,

CIQALA Luxury Home Suites

Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2013

My husband and me been traveling to Puerto Rico for around twenty years since we moved to Tampa Fl,we been in diferents hotels and vacation places around the island, not any one like this place amazing people ,beautiful rooms and impecable clean,the enviroment make youfeel like family, we have the opportunity to met the owner, Lisa,we have a family matters and Lisa help us with the situation,we have eight excellents days in Ciqala.The pictures and reviews don't lie.

Thanks! Lisa and all yours staff for make this little vacation an amazing one.

Room Tip: Sp rooms close the kitchen perfect for my husband.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciqala, Owner at Ciqala Luxury Suites, responded to this review, June 17, 2013
Dear Rocien99,

We appreciate the time taken to share your experience in this review with us and other future travelers in this page. It is our pleasure to read that you enjoyed your stay with us and that our staff and owner exceeded your expectations. We are also glad to read that our Lisa was able to help you with the situation that you had during your stay. Thank you so much for staying with us and for sharing your review.

We truly look forward to welcoming you back at your home in Puerto Rico on your next visits to this enchanted island.


Warmest regards,

CIQALA Luxury Home Suites

Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ciqala Luxury Suites

Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in San Juan
#2 Family Hotel in San Juan
#3 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Official Description (provided by the hotel):
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 
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Also Known As:
Ciqala Hotel San Juan

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