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“Business trip” 5 of 5 stars
Review of Ciqala Luxury Suites

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Ciqala Luxury Suites
4.0 of 5 Hotel   |   752 Manuel Fernandez Juncos Ave. | Miramar, San Juan 00907, Puerto Rico   |  
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Ranked #3 of 47 Hotels in San Juan
Pembroke Pines, Florida
1 review
3 helpful votes 3 helpful votes
“Business trip”
5 of 5 stars Reviewed November 26, 2012

This hotel is great. I stayed for two weeks and they always treated me as part of the family. The rooms are huge. Great for a family stay. The breakfast and dinner were very good as well. The kitchen has top of the line appliances. I was able to do my laundry in the laundry room located in the room. Not too far from the hotel is a movie theater, plenty of places to eat, and a grocery store.

Room Tip: I was on the 6th floor and was nice and breeze.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, November 27, 2012
Dear Plcmar,

We really appreciate your review. Thanks so much for taking of your time to share your experience with us and other travelers who are currently in a search for a place to stay in San Juan, Puerto Rico. It was a pleasure to have you here as our guests and are more than happy to know that you as most of our guests enjoyed your stay and all values that we have added to enhance our guest’s experience, we are also happy to know that you also enjoyed visiting the fantastic nearby cinema café as well as the large variety of restaurants and shops within our area.

Our team is committed to providing the highest level of service for our guests and this is why we love to deliver the best quality of service in San Juan. We will honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Eagan, Minnesota
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 18, 2012

Quite honestly I had high hopes for my stay at Ciqala. If I could give a 3.5 rating I would. The room itself was clean and comfortable (we stayed in room 802 which is the Penthouse level). Little did we know there was actually loud construction right next to our room from 8:00am to 4:00pm during our stay. Most of the day we were out exploring, however it would have been helpful to know this upfront or receive a discount for the inconvience. One night we walked up to our room and saw a recently built door on our level (we felt like we were in the Twighlight Zone!). As prior posts have mentioned, the mini bar is reasonable and the service was very good. The breakfast was also a nice touch (banana pancakes were tasty).

What I didn't realize was the extent of how bad the location was. I knew it was not ideal from prior reviews, however I thought the location was horrible. We walked about 4 blocks east (past the convienence station) and the scenery began to look seedy (a park filled with homeless people). When we asked about nearby restaurants, the concierge recommended a restaurant across the street a block away, but never tried the restaurant himself which I thought was strange. I would recommend Ciqala to people that have large groups as there is plenty of space for parties of 4 or more, but due to the location, I wish I would have booked a hotel for my husband and I in the Condado area and took a taxi to OSJ to explore (we ended up driving to OSJ and Condado during our stay). I definitely recommend splurging for the GPS on the rental car (or buying one before coming to PR). I have an iPhone5 and my husband has a Galaxy Note and neither one of our GPS apps on our phone worked.

Also, note that upon check in, $50 is charged to your credit card for incidentals and is refunded after your stay. Not a big deal, but something I hadn't encountered before.

Room Tip: I do not recommend the penthouse floor. It sounds like a nice level (we only saw two rooms on this...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, November 21, 2012
Dear Ms. Cappaccino,

Thanks so much for your review. Miramar is the second historic area here in San Juan, Puerto Rico; this area keeps its buildings as original as when they were built back in the 1800’s. As part of our history, Miramar was declared as an official historic area and most of the buildings are conserved in their original structures. Also not to forget to mention that our famous international actors Jose Ferre lived here, Benicio del Toro still calls it home and one of the leading music conservatory in America is located here in Miramar. To help you better understand the structures, we truly encourage you to watch a video that we created to educate our visitors about our location, you can watch it by copy pasting this link: http://www.youtube.com/watch?v=9V2UdtO5Jz8&feature=plcp or by simply going to our website and clicking on the YouTube icon on the top right on your screen, the name of the video is Our location - Miramar.

By the time you were visiting us, we were scheduled to have the ongoing construction from 10:00 am to 4:00 pm as explained on the letters distributed to our guests and that is why we agreed on moving our guests to an area away from the construction to avoid inconveniences by noises. Thanks so much for your comment about our breakfast, this is one of the many valued added to our guests experiences and one of the most enjoyed one.

We are truly surprised by your comment as you were one the guests who extended nights to your stay. As all worldwide hotels, we require a method of payment as guarantee for any incidental charges and yes, it is refunded on check out time. Our team is committed to providing the highest level of service for our guests and this is why we love to deliver the best quality of service in San Juan. We will be honored to have you as our guests on your next visits to our enchanted island. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin cities, MN
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 10, 2012

This hotel is magnificent! The rooms are top notch, the free underground parking, the made to order breakfast, the location, and most of all the entire staff is so friendly and will bend over backwards for you! We have had a wonderful stay and will certainly stay here again when we visit again and recommend it to everyone we know!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, November 15, 2012
Dear Vtnataliya,

We really appreciate you taking of your time to share your experience with us and other travelers who are currently in a search for a place to stay in San Juan, Puerto Rico. It was an honor to have you here as our guest and are more than happy to know that you as most of our guests enjoyed your stay and all values that we have added to enhance our guest’s experience, we are so delighted to hear that we exceeded your expectations as well as that you will continue staying with us on your next visits to Puerto Rico.

Our team is committed to providing the highest level of service for our guests and this is why we love to deliver the best quality of service in San Juan. We will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 29, 2012 via mobile

The Good- nice hotel. Converted from a condo building. Extremely spacious and clean. There is a mini bar in the room which is not overpriced like most hotels. The service was remarkable and the breakfast was awesome. I called the front desk several times during my stay and they were very helpful. The price was very reasonable.

The bad- location sucks, sucks, sucks! We did not rent a car initially because we thought we'd be within walking distance of most attractions, NOT! We ended up renting a car but be prepared for the awful roads and lack of direction on street signs.

The Ugly- The view from the room was not an attractive one!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, October 30, 2012
Dear Moni,

Thanks so much for sharing your experience and review with us and other travelers who are currently searching for a place to stay in San Juan, Puerto Rico. We are very happy to read that you enjoyed our services as well as amenities. In regards to our location, Miramar is the second historic area here in San Juan; as part of our history, the buildings structures are kept as original. Some of the attractions are within walking distance as well as others are within minutes driving such as all the main attractions at Old San Juan.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 18, 2012

WOW!!! It's a tiny private hotel that must have been coverted from a upscale lux condo building. Stayed there 3 days and couldn't be more surprised and impressed. Huge room just like the photos. A bit too big in fact. Breakfast was amazing with cook to order from real chef. Very secure building with gated garage. But it is quite quirky probably because it's a converted condo building. High end fixtures and ultra high end soap/shampoo. Very quiet in the hotel. Outside very loud especially on weekend night due to neighborhood goings on. Hotel is right beside a small 7-11 type store and bar/cafe for better and worse. Neighborhood is solidly residential middle class which if you know the caribbean is really upper class. Felt safe enough but at night streets are totally dead. Short short drive to all the usual touristy spots. Would have been shorter but PR roads are inexplicable and got spun around every single time I went out. Free parking and wifi and breakfast. Super high end building at a great value. Doesn't get much better.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, September 19, 2012
Dear Mattand Helen,

Thanks so much for sharing your experience and review with us and other travelers who are currently searching for a place to stay in San Juan, Puerto Rico. We are very happy and enjoyed reading your review, especially that we exceeded your expectation and that you were completely impressed by our services as well as amenities. In regards to the store next door, most of the locals who live in this area gather there in the evening just to talk and share.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nyack, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 16, 2012

Three of us stayed here on August 15-19, 2012. We had the three bedroom presidential suite, room 201, and it was fantastic. The suite was decorated just like the one on the website. It was just beautiful with marble floors throughout. The beds were super comfortable, and I did not want to get out of bed. Simple thing, but we enjoyed the fridge a lot because it had a water and ice dispenser. That is really a luxury. The staff here are super friendly and accommodating. Everyone we encountered was friendly and helpful. Our every request was granted. We used the shuttle service to the beach and had the hotel prepare us a picnic basket of goodies. An example of the excellent service is this: It was raining when it came time to go to the beach, so the hotel made arrangements for us to go later in the day when the rain stopped. They even made sure the beach chair guy came out with the chairs even though he was not planning to because of the initial rain. The hotel also allowed us to stay longer than the normal pick up time of 3:00 to 5:00 to make up for the missed hours. They went out of their way to get us a good beach day. Breakfast every morning was a treat to us. Kudos to the chef. The meals were freshly made, and the hotel even provided free wine with the free Thursday night dinner. Everything was perfect from our very late arrival to the end of our stay. I will definitely recommend Ciqala to anyone staying in San Juan. As far as the neighborhood is concerned, there was no apparent reason to feel afraid because of some locals congregating at the store next door. They appeared to just be people buying at the open late night store and chatting with each other. We were not the least bit concerned. Also, there is a fantastic restaurant across the street from the hotel on the corner. They had live entertainment and fabulous drinks (mojito specials) and great food! The stay here was top notch in service and accommodation. If I return to San Juan, I would not stay anywhere else.

Room Tip: Room 201 is the three bedroom presidenttial suite pictured on the website. Ask for it and if it is...
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, September 17, 2012
Dear Dreamy,

Thanks so much for taking of your precious time to share your experience and review with us and other travelers who are currently in a search for a place to stay in San Juan, Puerto Rico. It was great to have the honor of having you here as our guests and are more than happy to know that you enjoyed your stay and all values that we have added to enhance our guest’s experience, we are so delighted to hear that we exceeded your expectations as well as that you will continue staying with us on your next visits to our enchanted island. In regards to our surrounding area, our location Miramar is the second historic site in San Juan, this is why most of the structures are kept as original as part of the history involved.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2012 via mobile

We stayed at ciquala in sept 2012. I am a very picky person in terms if hotels; I'm highly skeptical on cleanliness and overall comfort. To say the least u was pleasantly surprised by this hotel . We stayed in the knd bedroom presidential suite and it was fabulous . It is true that the hotel is not on the beach or in the best location; however if you rent a car (which is pretty cheap in San Juan)you ate just minutes away from old San Juan and the beach . Also the hotel provides a complimentary breakfast each morning Prepared by the hotel chef which is cooked to your order! There is also a comPlimentary authentic puerto rican dinner provided to guests on Tuesday nights. I love this hotel . If you are a person more concerned with accommodations when you travel as opposed to location, this is the hotel for you. There is also a complimentary shuttle to the beach . Again, we stayed in the one bedroom presidential suite, so this is what I can comment on. Awesome hotel!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, September 17, 2012
Dear Brown Bailey,

Thanks so much for taking of your precious time to share your experience and review with us and other travelers who are currently in a search for a place to stay in San Juan, Puerto Rico. We are completely honored to read your review and to have you here as our guests, we are more than happy to know that you enjoyed your stay as well as exceeding your expectations.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ciqala Luxury Suites

Address: 752 Manuel Fernandez Juncos Ave. | Miramar, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites
Hotel Style:
#2 Romantic Hotel in San Juan
#2 Luxury Hotel in San Juan
#3 Family Hotel in San Juan
#5 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ciqala Luxury Suites 4*
Official Description (provided by the hotel):
Superior Rooms – One queen size bed, microwave oven, small refrigerator, coffee maker withComplimentary coffee, HDTV and private bathroom.One Bedroom Suites – One king size bed in master bedroom, microwave oven,small refrigerator, coffee maker with complimentary coffee, HDTV and private bathroom with jaded tub.Two Bedrooms Suites - One king size bed in master bedroom, one full size bed in second bedroom,microwave oven, small refrigerator, coffee maker with complimentary coffee, HDTV and 2private bathrooms with jaded tub in master bathroom.One Bedroom Presidential Suite – One king size bed, living room, fully equipped kitchen (microwave oven, stove, large refrigerator, cookware and cutleries), dining area, HDTV and private bathroom with jaded tub and HDTV.Two Bedroom Presidential Suite - One king size bed in master bedroom and 1 queen size bed in room additional room, living room, fully equipped kitchen (microwave oven, stove, large refrigerator, cookware and cutleries), dining area, HDTV and two private bathrooms with jaded tub in master bathroom.Three Bedrooms Suites - One king size bed in master bedroom and 1 queen size bed in each roomadditional room, living room, fully equipped kitchen (microwave oven, stove, large refrigerator, cookware and cutleries), dining area, HDTV and two private bathrooms with jaded tub in master bathroom.All suites include daily full Breakfast, Native Puerto Rican dinner every Tuesdays and Thursdays, access to our fitness room, wireless high speed internet and parking. ... more   less 
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Also Known As:
Ciqala Hotel San Juan

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