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“AWESOME!!!! loved it” 5 of 5 stars
Review of Ciqala Luxury Suites

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Ciqala Luxury Suites
4.0 of 5 Hotel   |   752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico   |  
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Ranked #4 of 45 Hotels in San Juan
Certificate of Excellence
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“AWESOME!!!! loved it”
5 of 5 stars Reviewed September 18, 2012

WOW!!! It's a tiny private hotel that must have been coverted from a upscale lux condo building. Stayed there 3 days and couldn't be more surprised and impressed. Huge room just like the photos. A bit too big in fact. Breakfast was amazing with cook to order from real chef. Very secure building with gated garage. But it is quite quirky probably because it's a converted condo building. High end fixtures and ultra high end soap/shampoo. Very quiet in the hotel. Outside very loud especially on weekend night due to neighborhood goings on. Hotel is right beside a small 7-11 type store and bar/cafe for better and worse. Neighborhood is solidly residential middle class which if you know the caribbean is really upper class. Felt safe enough but at night streets are totally dead. Short short drive to all the usual touristy spots. Would have been shorter but PR roads are inexplicable and got spun around every single time I went out. Free parking and wifi and breakfast. Super high end building at a great value. Doesn't get much better.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, September 19, 2012
Dear Mattand Helen,

Thanks so much for sharing your experience and review with us and other travelers who are currently searching for a place to stay in San Juan, Puerto Rico. We are very happy and enjoyed reading your review, especially that we exceeded your expectation and that you were completely impressed by our services as well as amenities. In regards to the store next door, most of the locals who live in this area gather there in the evening just to talk and share.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
    217
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    18
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Nyack, New York
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed September 16, 2012

Three of us stayed here on August 15-19, 2012. We had the three bedroom presidential suite, room 201, and it was fantastic. The suite was decorated just like the one on the website. It was just beautiful with marble floors throughout. The beds were super comfortable, and I did not want to get out of bed. Simple thing, but we enjoyed the fridge a lot because it had a water and ice dispenser. That is really a luxury. The staff here are super friendly and accommodating. Everyone we encountered was friendly and helpful. Our every request was granted. We used the shuttle service to the beach and had the hotel prepare us a picnic basket of goodies. An example of the excellent service is this: It was raining when it came time to go to the beach, so the hotel made arrangements for us to go later in the day when the rain stopped. They even made sure the beach chair guy came out with the chairs even though he was not planning to because of the initial rain. The hotel also allowed us to stay longer than the normal pick up time of 3:00 to 5:00 to make up for the missed hours. They went out of their way to get us a good beach day. Breakfast every morning was a treat to us. Kudos to the chef. The meals were freshly made, and the hotel even provided free wine with the free Thursday night dinner. Everything was perfect from our very late arrival to the end of our stay. I will definitely recommend Ciqala to anyone staying in San Juan. As far as the neighborhood is concerned, there was no apparent reason to feel afraid because of some locals congregating at the store next door. They appeared to just be people buying at the open late night store and chatting with each other. We were not the least bit concerned. Also, there is a fantastic restaurant across the street from the hotel on the corner. They had live entertainment and fabulous drinks (mojito specials) and great food! The stay here was top notch in service and accommodation. If I return to San Juan, I would not stay anywhere else.

Room Tip: Room 201 is the three bedroom presidenttial suite pictured on the website. Ask for it and if it is...
See more room tips
  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, September 17, 2012
Dear Dreamy,

Thanks so much for taking of your precious time to share your experience and review with us and other travelers who are currently in a search for a place to stay in San Juan, Puerto Rico. It was great to have the honor of having you here as our guests and are more than happy to know that you enjoyed your stay and all values that we have added to enhance our guest’s experience, we are so delighted to hear that we exceeded your expectations as well as that you will continue staying with us on your next visits to our enchanted island. In regards to our surrounding area, our location Miramar is the second historic site in San Juan, this is why most of the structures are kept as original as part of the history involved.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 16, 2012

We stayed at ciquala in sept 2012. I am a very picky person in terms if hotels; I'm highly skeptical on cleanliness and overall comfort. To say the least u was pleasantly surprised by this hotel . We stayed in the knd bedroom presidential suite and it was fabulous . It is true that the hotel is not on the beach or in the best location; however if you rent a car (which is pretty cheap in San Juan)you ate just minutes away from old San Juan and the beach . Also the hotel provides a complimentary breakfast each morning Prepared by the hotel chef which is cooked to your order! There is also a comPlimentary authentic puerto rican dinner provided to guests on Tuesday nights. I love this hotel . If you are a person more concerned with accommodations when you travel as opposed to location, this is the hotel for you. There is also a complimentary shuttle to the beach . Again, we stayed in the one bedroom presidential suite, so this is what I can comment on. Awesome hotel!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, September 17, 2012
Dear Brown Bailey,

Thanks so much for taking of your precious time to share your experience and review with us and other travelers who are currently in a search for a place to stay in San Juan, Puerto Rico. We are completely honored to read your review and to have you here as our guests, we are more than happy to know that you enjoyed your stay as well as exceeding your expectations.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Levittown, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 24, 2012

Stayed here August 21-23 2012. The receptionists were absolutely amazing, sweet, helpful and accommodating. The room was clean and the view was nice. In very close proximity to the airport and Viejo San Juan so there's a lot to do and some great places to eat. In the morning there's a chef that cooks a personal breakfast for you ( very delicious, fresh and well prepared). The only thing i wasn't crazy about was the surrounding area, But it could be worse. The building is beautiful from the garage to the penthouse. I would stay here a thousand more times.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Public Relations Manager at Ciqala Luxury Suites, responded to this review, August 25, 2012
Dear Jocelyn,

Thanks so much for taking of your precious time to share your experience and review with us and other travelers who are currently in a search for a place to stay in San Juan, Puerto Rico. It was amazing to have the honor of having you here as our guests and are more than happy to know that you enjoyed your stay and all values that we have added to enhance our guest’s experience. In regards to our surrounding area, our location Miramar is the second historic site in San Juan, this is why most of the structures are kept as original as part of the history involved.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 24, 2012

This was my 4th trip to Puerto Rico and I had never driven though Miramar. I have to admit I was a little alarmed about the area which isn't as populated as the heart of San Juan (less than 5 minutes away) but as we pulled into the indoor, well lit, secured parking lot all those initial worries vanished. We were greeted by 2 very courteous and helpful receptionists. We got to the hotel 2 days before a big storm was set to hit and they calmed any fears we had about all of the issues we might face having to stay on the island an extra night.

No need to stay on the room too much we stayed in the 1 bedroom with a queen bed and it was just as pictured. The floor we stayed on (PH) looked like it was still under construction but we did not hear any construction going on while we were in the room.

Breakfast, which is cooked by a chef on the SP floor was great. Both chefs Ricky and another gentleman whose name we didnt catch were friendly and quick to whip up our selection.

I wanted to write this review because my friends and I travel to the island often and we usually stay in a more known hotel or one closer to Old San Juan but this one is worth the 5 minute drive out to Miramar.

I hope on my next trip the great staff and service hasn't changed.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Public Relations Manager at Ciqala Luxury Suites, responded to this review, August 29, 2012
Dear Mariely,

Thanks so much for taking of your time to share your experience with us and review with other travelers who are currently searching for a place to stay in San Juan, Puerto Rico. It was an honor to have you and your friends here as our guests and are more than happy to know that you enjoyed your stay and all values that we have added to enhance our guest’s experience. In regards to our surrounding area, our location Miramar is the second historic site in San Juan, this is why most of the structures are kept as original as part of the history involved; but just as you said we are a only minutes away from all main attractions here in San Juan.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan, we will not change as we love to make our guests feel as at home. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shefford, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 5, 2012

We enjoyed our stay at the Ciqala Suites for an entire week this past June. The hospitality of the staff was remarkable, the complimentary breakfast prepared by the hotel chef was hearty and delicious and the hotel room was spacious and comfortable. The complimentary beach arrangements (shuttle/chairs/umbrellas) were an added bonus. In walking distance to the local bars, marina and even old San Juan (about an hour walk) Ciqala suites made our first experience in San Juan a memorable one.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Public Relations Manager at Ciqala Luxury Suites, responded to this review, August 6, 2012
Dear JDandSL party,

Thanks so much for taking time to share your review with us and other travelers who are searching for a place to stay in San Juan, Puerto Rico. We are honored to have you as our guests and are more than happy to know that you enjoyed your stay and all values that we have added to our guest’s experience.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 21, 2012

Was a little disappointed my room was not decorated like the picture they said only room 201 is decorated like the advertisement. I stayed in a 3 bedroom Presidential suite. The room was still nice better than anywhere I have ever stayed.Clock radio was broke and I didn't have robes in my room. Shower pressure isn't that strong but adequate. Also internet connection didn't work in master bedroom or dining room. No oven but a you do have a stove top and convection oven/microwave combo.We were a family of 6. Rooms were spacious and clean. Master bedroom bad so comfortable. Rooms were quite and elevators was quick.Free breakfast was the best and the chef was very nice.Dinner on Tuesday and Thursday was okay. We didn't taking the complimentary ride to the beach because it left at 10am and didn't pick you up until 3:00pm we had a baby and a 4 year old so we thought that was too long to be at the beach.We rented a car so this place was a good location to get anywhere and staff was always helpful to get directions for you but i would recommend renting a car if you stay there there was a bus stop outside the door if you wanted to try public transportation. It was free and secure parking. A 24 hour store was next door and we went to the Supermax close by good priced supermarket. Also room had items in the refrigerator you could buy for a dollar for most items. I would recommend staying at this hotel we had a good time there and nice room,excellent location,free parking and some meals cant beat it.

Room Tip: Room 201 is the room they said is decorated like the photo. Also the odd number rooms have the balco...
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercedes L, Public Relations Manager at Ciqala Luxury Suites, responded to this review, July 26, 2012
Dear Mrs. Spice Girl 35,

Thanks so much for taking of your time to share your review with us and other travelers who are in the search of a great place to stay here in San Juan, Puerto Rico. Our suites feature different decoration, however, similar in furniture and layouts, the robes can be requested at to the front desk and be sent to your room by one of our staff members from housekeeping as well as the clock radio can be replaced for a new one upon request. For our complimentary transfer to the beach, you do not have to stay at the beach until 3:00 pm, an arrangement for an earlier pick up can always be confirmed with the front desk.

Our team is committed to providing the highest level of service and stay for our guests and this is why we love to deliver the best quality of service in San Juan. We also take this opportunity to invite you to continue visiting us on your next trips to Puerto Rico, we will be more than honored to welcome you back at your home away from home in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ciqala Luxury Suites

Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#2 Family Hotel in San Juan
#2 Romantic Hotel in San Juan
#3 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Official Description (provided by the hotel):
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 
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Also Known As:
Ciqala Hotel San Juan

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