While the hotel itself is nice. Great location and amenities, nice pool, private beach and more, our stay was horrible due to our room location. We were right next to the housekeeping closet, which they started banging around around 6am and also as late as 11pm. Aside from this, it was also located next to the elevator, which added to the noise levels. I spoke to the front desk, but they said they couldn't move us since the room we book, a villa, were all taken. Considering the price we paid and the constant noises we heard, either waking us up or keeping us awake, it was definitely not worth the stay and price. At checkout, I complained again, but they couldn't remove anything from our bill to accommodate us. I asked to speak with a manager, but they just gave me an email to contact. I did, and he was nice to offer me a free 2 night stay at the hotel, but honestly, I'm not sure I'll make it back out to Puerto Rico again, making the vouchers almost useless.
- Official Description (provided by the hotel):
- Enjoy the freedom and flexibility offered at Condado Lagoon Villas at Caribe Hilton in San Juan, Puerto Rico. Part of the Caribe Hilton hotel complex, these spacious San Juan villa accommodations offer flexible units perfect for family retreats or large groups or gatherings. Set on an exclusive peninsula, made up of 17 acres of lush tropical gardens, this acclaimed San Juan resort offers a secluded beach and amenities tailored to families, couples and business travelers alike. The Condado Lagoon Villas at Caribe Hilton are located just a 15-minute drive from Luis Munoz Marin International Airport (SJU). Condado Lagoon Villas at Caribe Hilton can be can be divided into three separate units or combined into spacious suites with a master bedroom, living room and fully equipped kitchen, many expanding up to 1,800 sq. Ft. Admire the ocean view from your villa with private balcony. Relax with a body massage at Olas Spa or indulge in a full spa package with a combination of treatments like massage, facial, and manicure. Take advantage of all that this Caribbean resort complex has to offer, including beach and water activities and dining at Morton's Steakhouse or just lie in a hammock with a drink, listening to the sound of the waves. ... more less
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- Also Known As:
- Condado Lagoon Villas At Caribe Hilton Hotel San Juan