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“Good Value for the price” 3 of 5 stars
Review of Condado Lagoon Villas at Caribe Hilton

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Condado Lagoon Villas at Caribe Hilton
3.5 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Special Rate
$229 (USD)
Ranked #25 of 46 Hotels in San Juan
Kentwood, United States
1 review
1 helpful vote 1 helpful vote
“Good Value for the price”
3 of 5 stars Reviewed January 21, 2014

This is a good hotel for the price. The wait staff is very polite and helpful. The hotel gave me the feeling that at one time this was a very quality property. However, although still nice it appears to have seen it's better days. If money is a concern and you are looking for the best value for the price I would recommend this property. Since money is a concerning for me I would have no problem staying here again.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, January 24, 2014
Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We appreciate you taking the time to share your experience while at our property. Your comments help us improve our product and service and better understand the needs of our guests. I will share your comments with our staff and see how we can better our product.

Thanks again for your comments and we hope to see you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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411 reviews from our community

Traveler rating
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    30
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
silver, spring, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

After dealing with a difficult front desk person, I ended up having a great time with the rest of the staff and a great experience at the hotel. This hotel has so much to offer, wish I could of stayed longer.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, January 24, 2014
Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Apologies for the desk service. Your comments help us improve our product and service and better understand the needs of our guests.

Thanks again for your comments and we hope to see you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 13, 2014

Stayed here for only one night pre-cruise, having already tried Sheraton and Hampton Inn as our booked hotel, Cervantes, was closed down when we arrived. Like Goldilocks, our 3rd choice was 'just right' and wish we'd been able to stay longer. The resort is beautifully maintained, with a lovely beach frontage including water slides and play area for kids, and big kids! Staff are unfailing helpful; usual reliable hilton level of service. Choice of restsurants which are not cheap but then this is true of many in San Juan. Free wi-fi for 24 hours, sea view villa rooms large and comfortable, altho to be fair the seaview was side on rather than fully facing. But the view straight ahead was the lagoon, which was just as good. The surrounding area not too good as not many shops or other restaurants but there is plenty to do on site and cabs waiting for trips into old san juan. And the best bit was the huge koi pond, swans, ducklings and turkeys! Loved it!

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, January 20, 2014
Thank you for choosing the Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

We appreciate you taking the time to share your experience and we are delighted to know your stay was a pleasant one.

We thank you again for staying with us and would be thankful to have the opportunity to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 8, 2014

Beach was great, but hotel was not. The restaurants were overpriced and food quality was not great. The lobby bar was also overpriced. The New Year's celebration party was incredibly overpriced - the bar selection (which was included in the price) was extremely limited and there wasn't even any food unless you paid extra! I woill not make that mistake again!

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, January 20, 2014
Thank you for choosing the Condado Lagoon Villas at Caribe Hilton as your “home away from home” during your visit to beautiful Puerto Rico.

Your feedback is important to us in order to better understand your need and where we can improve.

We thank you again for staying with us and we look forward to your prompt return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 5, 2014

Room 7627 in Lagoon Villas....you're going to love this room if you love airplanes since it is on the flight path of a small airport. Also, industrial air conditioning that never goes away..so no island breezes. Sorry.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, January 6, 2014
Thank you for staying with us and for your candid feedback of your stay with us. Your comments are important to us and I will share with the management staff in the hopes of looking for better alternatives.

Thank you again for your feedback and we hope to have the opportunity to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed January 3, 2014

Stayed here many times and loved it. This year was a disappointment. The hotel looked tired, the service from the pool restaurant was rude, and our kitchen in the suite had bugs!!! The beach is a great place for small children and most of the staff at the beach was very helpful, but a few were rude there as well! The staff needs to be retrained..

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, January 6, 2014
Thank you for staying with us and for your candid feedback of your stay with us. I apologize for not exceeding your expectations and I will share your comments with our staff.

Thank you again for your feedback and we hope to have the opportunity to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frenchtown, New Jersey
Top Contributor
106 reviews 106 reviews
12 hotel reviews
Reviews in 48 cities Reviews in 48 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 2, 2014

Actually stayed here Dec 2012.
Definitely more of a vacation hotel than a business hotel. They do have large conference rooms though.
In general the staff were friendly. The rooms were somewhat average, but clean and quiet.
When crowded it can be a challenge to get a chair by the pool or a clean towel.
Lots of activities for kids and adults alike.
Quick cab ride to Old San Juan or a cab ride to other hotels/casinos in the opposite direction.
The food was average - Not outstanding, not terrible.

Room Tip: Ocean/Fort views are the best...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, January 6, 2014
Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

Your comments help us improve our product and service and better understand the needs of our guests. We take your comments seriously and do share with all parties involved.

Thanks again for your comments and we hope to see you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in San Juan
#7 Spa Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Condado Lagoon Villas at Caribe Hilton 3.5*
Number of rooms: 264
Official Description (provided by the hotel):
Enjoy the freedom and flexibility offered at Condado Lagoon Villas at Caribe Hilton in San Juan, Puerto Rico. Part of the Caribe Hilton hotel complex, these spacious San Juan villa accommodations offer flexible units perfect for family retreats or large groups or gatherings. Set on an exclusive peninsula, made up of 17 acres of lush tropical gardens, this acclaimed San Juan resort offers a secluded beach and amenities tailored to families, couples and business travelers alike. The Condado Lagoon Villas at Caribe Hilton are located just a 15-minute drive from Luis Munoz Marin International Airport (SJU). Condado Lagoon Villas at Caribe Hilton can be can be divided into three separate units or combined into spacious suites with a master bedroom, living room and fully equipped kitchen, many expanding up to 1,800 sq. Ft. Admire the ocean view from your villa with private balcony. Relax with a body massage at Olas Spa or indulge in a full spa package with a combination of treatments like massage, facial, and manicure. Take advantage of all that this Caribbean resort complex has to offer, including beach and water activities and dining at Morton's Steakhouse or just lie in a hammock with a drink, listening to the sound of the waves. ... more   less 
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan

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