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“So so, not as advertized!” 3 of 5 stars
Review of Condado Lagoon Villas at Caribe Hilton

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Condado Lagoon Villas at Caribe Hilton
3.5 of 5 Hotel   |   1 San Geronimo Street, San Juan 00901, Puerto Rico   |  
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Ranked #26 of 46 Hotels in San Juan
Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“So so, not as advertized!”
3 of 5 stars Reviewed November 8, 2013

This particular section of the Hotel is old. Ocean fron turned to be bay front, not quite the same. The room was alright, a bit old. Property generally was nice, a bit isolated from everything, nothing to write home about though. Food was extremely expensive and not many choices around unless you take a cab or have a car, nothing much within the walking distance. Staying in COndado across the bridge would provide a much better access to many places on foot.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, November 12, 2013
Thank you for taking of your time to share with us your experience at our property. I am sorry we couldn’t meet your expectations and do hope you give us the opportunity to serve you in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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299 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Houston, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 7, 2013

Stayed for a week with friends. Loved the privacy of the rooms. Its not as busy as the main building (Caribe Hilton). Check in was smooth and the person was friendly. We arrived at 4 am so first we had a hard time to find out where the check in was. Our stay was great, the Pina Coladas are very good. Saturday night there was a salsa band which was very entertaining.

Room Tip: If you get to choose stay at the villas , very quiet part of the hotel and less traffic
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, November 8, 2013
Thank you for your feedback on your recent stay in our property. I am delighted to read your stay was a pleasant one. We look forward to welcome you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
780 reviews 780 reviews
136 hotel reviews
Reviews in 191 cities Reviews in 191 cities
268 helpful votes 268 helpful votes
4 of 5 stars Reviewed November 6, 2013

We stayed here before leaving on a 7 day cruise. The hotel is very fast at check in if you use there lobby instead of the Caribe's lobby, but on-site benefits are better through the Caribe. We were the only people at check-in. We had 7 rooms in the Villa's so we had a very good over view of what the rooms were like. Villa's 2 is the area you want to be in, the rooms were large and newly refurnished and not facing the resort. Making it a tad bit quieter in the afternoons and evenings. We received an upgraded room due to our status with Hilton and a monster suite. 2 full bathrooms, full kitchen not an efficiency, nice living area, 2 balconies. I couldn't of asked for a nicer room. This hotel is our go to in San Juan and by far a hidden gem on the Caribe property. Even the cheapest room that we received had a fridge, sitting area, nice bathroom, but was a little dated being in Villa 1

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, November 8, 2013
Thank you for your feedback on your recent stay in our property. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 5, 2013

We stayed here for 2 nights in late October. The location was great, the view was excellent, the staff was super friendly, and the room was nice. We had a loud neighbor 1 night, and the staff was quick to act on our behalf. The parking situation is a little confusing when trying to get the parking ticket vouched (but you still have to pay, so it's just a discounted rate). But overall, it is a nice place to stay. There were a few small bugs in our room, but probably just because we left food out.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, November 8, 2013
Thank you for your feedback on your recent stay in our property. I am happy to read your stay was a pleasant one. We hope to welcome you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 4, 2013

My husband and I stayed at the Condado Lagoon Villas during Labor Day weekend (building 7). We were a bit concerned about the hotel, given some of the reviews. However, we were pleasantly surprised. I'm not sure where some of the reviewers stayed, but our room was nice. Our friends who stayed at the hotel also were upgraded to a one bedroom suite (because their mattress was wet--housekeeping put a semi-dry mattress cover on the bed and the entire bed was wet). Their suite was very nice. I am very picky about hotels, and I am a light sleeper. I experienced no problems with the cleanliness or the noise level. I actually thought I was in the wrong hotel based on the disconnect between some of the reviews and the actual property.

My only complaint about the room is that there is not a real refrigerator in the room--it's more of a wine cooler (and not a good one at that). I requested a refrigerator several times, and each time they bought me another wine cooler. That was very frustrating. Finally, the manager of housekeeping told us there were no more refrigerators available at that time. Bummer! Also, there were several communication issues (some of the housekeeping staff speak better English than others, and the ones that we encountered did not speak much English at all). Other than that, I have no complaints about the Villas. However, I must warn you that not all of the rooms are true villas. The room that we stayed in was your typical hotel room, but we had great ocean/bay views. Also keep in mind that ocean view does not necessarily mean ocean view (it may mean a slither of bay view, lagoon view, ocean view, or some combination thereof).

That being said, the front desk staff was awesome!!! They were very helpful with answering questions about local places to eat, places to visit, etc. They always had a smile, and seemed to remember everyone's surname (they always addressed us by name when we passed by the front desk).

If you like to exercise, the fitness center is a long distance away from the Villas (I just used that as additional exercise time).

The front desk to the main hotel/ dining is also a long distance away, but we like to walk so it was not a big deal. We booked tours through the main hotel travel desk, and we were content with the service that we received.

If I returned to Puerto Rico, I would definitely stay here again. It's not the Four Seasons, but it is a solid 3 1/2 star hotel with 4 star ammenities and very accommodating staff.

Room Tip: Request a room that has a view of the Fort, Bldg 7, rooms with 1-10 in the number (Ex 7310). Gorgeou...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, November 8, 2013
Thank you for your feedback on your recent stay in our property. I am happy to read your stay was a pleasant one. I am grateful for your great compliments to our staff. I know they work hard to deliver the best service and be the number one team. We hope to think of us then for your next visit to Puerto Rico.
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Sacramento, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2013

I love the location - the pool and the beach are amazing. But the rest of the hotel is pretty trashy - it looks like Hilton has not spent a dime on upkeep in many decades. I walked across soaking wet carpet in hallways, there were stains all over carpets in hallways, wallpaper peeling off walls, etc. It is pretty ghetto. The security staff are nice, but the front desk staff are cold and unwelcoming. The bar and restaurants are VERY slow...it might take 30 minutes just to have a waiter come to your table - I think they are constantly understaffed.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, November 8, 2013
Thank you for your feedback on your recent stay in our property. I am sorry to read we were not able to meet your expectation. Our goal is to deliver a superb service and have every guest wanting to return soon. I hope you give us another opportunity to serve you n the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada, United States
1 review
4 of 5 stars Reviewed November 2, 2013

A very nice hotel. Our room was quite a long way from the lobby, and someone with mobility problems might have problems. The main criticism is that the hotel is rather isolated. Getting to Old San Juan involves a cab ride of $13 or dealing with a good but hard to decipher bus system.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, November 8, 2013
Thank you for your feedback on your recent stay in our property. Your opinion is important to us and I will share with all managers involved. Our goal is to deliver a superb service and have every guest wanting to return soon. I hope you to welcome you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Condado Lagoon Villas at Caribe Hilton 3.5*
Official Description (provided by the hotel):
Enjoy the freedom and flexibility offered at Condado Lagoon Villas at Caribe Hilton in San Juan, Puerto Rico. Part of the Caribe Hilton hotel complex, these spacious San Juan villa accommodations offer flexible units perfect for family retreats or large groups or gatherings. Set on an exclusive peninsula, made up of 17 acres of lush tropical gardens, this acclaimed San Juan resort offers a secluded beach and amenities tailored to families, couples and business travelers alike. The Condado Lagoon Villas at Caribe Hilton are located just a 15-minute drive from Luis Munoz Marin International Airport (SJU). Condado Lagoon Villas at Caribe Hilton can be can be divided into three separate units or combined into spacious suites with a master bedroom, living room and fully equipped kitchen, many expanding up to 1,800 sq. ft. Admire the ocean view from your villa with private balcony. Relax with a body massage at Olas Spa or indulge in a full spa package with a combination of treatments like massage, facial, and manicure. Take advantage of all that this Caribbean resort complex has to offer, including beach and water activities and dining at Morton's Steakhouse or just lie in a hammock with a drink, listening to the sound of the waves. ... more   less 
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan

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