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“Convenient and friendly” 4 of 5 stars
Review of Hotel Milano

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Hotel Milano
2.5 of 5 Hotel   |   Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico   |  
Hotel amenities
Ranked #20 of 46 Hotels in San Juan
boston
2 reviews
1 helpful vote 1 helpful vote
“Convenient and friendly”
4 of 5 stars Reviewed October 12, 2013

We stayed at Hotel Milano for two nights at the end of September (Hurricane season) before our cruise from Old San Juan because of (1) its easy walking to attractions, free trolley and the port, also (2) its better cancellation policy (72hrs) compared to SJ Suite (much cheaper but at least 1 day will be charged) and (3) having an elevator compared to Casa Blanca. The free breakfast included by Orbitz (typically charged a bit over $5 pp/pd) helps the budget.

The stand queen room on 2nd floor has small high windows looking out to walls but is very quite. The room appears smaller than the picture than but is sufficient for our need.

There is a small refrigerator in room and we later find out the bottled water within is free.

There is no safe in room but a sign on the door directs guest to the front desk where they have the safe box (like in the bank safe) available for use.

A/C works well. We did asked for the 1 of only 2 remote control upon checking in (as suggested by others) and find the preset temperature is comfortable and returned the remote the following morning.

The cost for the simple breakfast (toast, some pastry, cereal, fruit, juice, coffee, etc) makes it not as attractive.

It will be helpful to have some tower bars or something allowing to hang clothes that we washed after walking in the very hot and humid environment.

Location is very convenient that we can easily walk to many attractions, free trolley, restaurants, and the port. When it gets too uncomfortable, we will just come back to relax.

The front door is locked at midnight and the front desk is always manned.

They let us to store luggage (chained and tagged) after return from the cruise during our final exploring of the old town.

Everyone at the hotel is extremely friendly, from the front desk to the breakfast restaurant. The mood is laid back.

One final note, a good portion of the Fortaleza Street is currently under construction that you can only be dropped of at the side streets, and the street side room may be noisy due to construction activities.

Room Tip: Away from the street
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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744 reviews from our community

Traveler rating
    232
    295
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    56
    40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Tampa, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 7, 2013

My husband and I chose to go back to Hotel Milano for his birthday ….. There is something about the hotel that makes you feel at home…. Everything is laid back, the rooms are very clean , the staff are incredibly amazing; they were always so attentive and helpful especially when it came to restaurant choices and sites to visit.

The Hotel Milan location is perfect, we love that you can walk out of the door and experience Old San Juan and walk back in to the hotel and feel like you are at home All this at an affordable price…. We will be back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chico,ca
Top Contributor
63 reviews 63 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed September 21, 2013

Close to restaurants, bars, shopping and the cruise port. Do opt for a room with real windows as some rooms only have tiny slits of glass. Avoid the street side rooms if you want to sleep as the bar across the street is extremely noisy until the wee hours of the morning. The Brickhaus around the corner had great food, reasonably priced and was open late night.

Room Tip: Avoid the street side
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martinsville, Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 19, 2013

My husband and I stayed here for 4 nights following a cruise. I was pleased with the location, its within walking distance to a lot of things. You can take a trolley around all of old san juan, for free!! The staff were all helpful and friendly, with great suggestions on places to eat, etc. Thanks to all, especially Raphel and Louis and Jose !! Hope to see you all again soon:)

Room Tip: ask for a room on the 4th floor facing the road with big windows:) enjoy
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Stayed September 2013, traveled as a couple
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united states
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 18, 2013

Just left this hotel after two night stay. It was exactly what I had expected. The rooms were adequately sized and very clean. The hotel is located close to every major attraction and we were able to walk to all of them. I am a bit confused by people's negative reviews, it is not a luxury hotel, but I did not expect it to be either. The front desk staff was very helpful, the breakfast was great and well worth the price. It was quiet, yet surrounded by things to do. I wouldn't hesitate to recommend this hotel to a friend.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, NJ
Top Contributor
55 reviews 55 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 8, 2013

Stayed here the night before we went on a cruise. Wanted to stay at a hotel which was walking distance to the cruise terminal. This hotel is walking distance. The value of the hotel is not good compared to another hotel we saw close by. The room was okay, just very outdated and was in need for an upgrade. We stayed in a city view room with one large queen bed. The bathroom was large enough for us, just in need of updates as well. The staff was friendly and helpful. Especially the man that was in charge of the continental breakfast.

Overall, if you are looking for a hotel room like the higher end major hotel chains, this isn't for you. It was okay just for 1 night. Not sure if I would return to this hotel.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 7, 2013

Stayed at the quaint and pleasant, Hotel Milano (family of four) located in the heart of Old San Juan. I would recommend the room on the 4th floor, overlooking Calle Fortaleza. The room was ample, clean and comfortable and within walking distance to several great eateries and many of the attractions. This is a small family owned hotel -- not a resort, so sure, you may not have all of the amenities offered by the "big guys" but that is what makes this hotel charming and offers a genuine OSJ experience. We stayed four nights and during the week, the street below were very calm and quite; however, on the weekends, OSJ comes alive with its nightlife ambiance (noise was not an issue, actually very faded sounds and nothing that would keep you awake). After all, that is what El Viejo San Juan is all about... live it, experience it and enjoy it. Our stay was a positive one and would book again without hesitation.

Room Tip: Call the hotel directly for better rates.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Milano

Address: Calle Fortaleza 307 | Old San Juan, San Juan 00901, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #20 of 46 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hotel Milano 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
Affordable, nice hotel centrally located within walking distance of Old San Juan's many tourist attractions and the cruise harbor. Visit El Morro, San Cristobal, Museums, Art Galleries or shop at Calle Cristo and Calle Fortaleza where you will find many designer outlet centers and fine jewelry stores. Breakfast is offered in the hotel's penthouse terrace with a view of San Juan roof tops. ... more   less 
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Also Known As:
Milano Hotel San Juan
Hotel Milano San Juan Puerto Rico
Milano San Juan

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