That's right! You too can take a vacation and stay in a beautiful colonial San Juan and if you stay here you can have the extra excitement of having the manger tell you that he's going to have the police remove you, even though you're reservation is for three nights and they are insisting its for two.
I of course have an early morning flight and it being between Xmas and NYE there is scarce hotels within easy reach of the airport.
Yeah, what a sweet taste to leave such a beautiful place with! Truly the people and geography of Puerto Rico are incredible and wonderful. This hotel, not so much.
So, after threatening me with police which I agreed was the only way they would get me out and also promised that option came with a free lawsuit. They finally did some research, not their string suit, and lo and behold............ They found my reservation! Oh, with a little help from me who had it emailed into them. Yeah that smart!
They were quick to respond with a heartfelt apology! Just KIDDING! Yeah that's right, they tried to explain why I was responsible for them threatening me with police! Yep, I shait you not!
It turns out that my reservation had a room change to a more expensive room by 20 bucks. I came with friends and didn't make the reservation, so I was unaware. They're all home or on their way.
So after them trying to explain how threatening me with arrest was not their fault, they gave me the key to the other room. When I returned the other key and was half way up the stairs the desk clerk, waved me back to let me know that I have an outstanding charge of $11 and will I be paying it at checkout tomorrow at 6:30 AM? Yeah, t told him! And I promised a glowing review!
If only for solidarity please do not stay at this hotel.
To the owner and manager! I hope you're seeing this! I'm writing it in your own hotel!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
You came to the hotel and signed the registration card which stated that you was for two nights and when you was supposed to check out you didn't want to leave because you said you had three nights paid, we needed that room for another guest as we explained to you but refused to empty the room, in those cases we have to use the authorities, later came out that your agent booked another room with another reservation number for that last night and somehow you didn’t know it and that was something you was supposed to know, over all you are blaming us but that is not fair, the details of any one traveling is his own responsibility, I am sure next time you travel are going to be more careful with all the details, also we wish you the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.