Our family spent a sinlge night at this hotel a week ago - one night was enough to know that we will never return here.
The room was quite noisy and we were unable to sleep. We tried speaking with the staff at the front desk about the noise and was told that if we turn off all the lights, the noise will disappear.
We tried to explain that the lights were all off (in English Language), but the manager spoke to the assistant in Spanish (this was rude because it was clear that we spoke English only). In the end, both the manager and the assistant told us there was nothing they could do about the noise.
The bathroom was tiny and dirty - not worth $224.00
Will never return to this hotel.
- Official Description (provided by the hotel):
- Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Enjoy our recently updated Wi-Fi Internet for fast and speedy connection. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more less
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- Also Known As:
- Holiday Inn Express San Juan Hotel San Juan
- Holiday Inn San Juan
- San Juan Holiday Inn
- Holiday Inn Express Puerto Rico