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“Good one-night stay with a great location” 4 of 5 stars
Review of Holiday Inn Express San Juan Condado

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Holiday Inn Express San Juan Condado
3.0 of 5 Hotel   |   1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)   |  
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Ranked #22 of 46 Hotels in San Juan
Henderson, Nevada
Top Contributor
203 reviews 203 reviews
26 hotel reviews
Reviews in 57 cities Reviews in 57 cities
136 helpful votes 136 helpful votes
“Good one-night stay with a great location”
4 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel recently for a one-night stay before a cruise. It was perfectly adequate for our short stay and proved to be a great location. We arrived at about 7 p.m. and check-in was a breeze. We had room 501, which had two double beds. As other reviews have stated, the room was small, but it really was just fine for such a short stay. The room was very clean and had the basic amenities we needed. Also the furnishings were nice and modern.

The location was good and we went to the main drag just a block away. We went a few blocks to Ropa Vieja, which was yummy (see separate review) We all slept well as the room was nice and quiet. We slept a little late and barely made it down for breakfast, but were able to quickly grab something. There was a decent amount of offerings to hold us over until lunch.

We checked out, which went quickly. The lobby was a bit packed with everyone trying to catch taxis to the get on the cruise ships. We decided to take our time and checked our luggage. We then walked a block and a half to Condado Beach. We were pleasantly surprised by the beach and ended up staying for several hours. When we were ready to head out, we gathered our luggage and the staff called us a taxi, which pulled up a few minutes later.

My only real complaint was the wifi was a bit slow. I normally wouldn’t care about this on a non-business trip, but there was an itinerary change on my cruise and I wanted to research what there was to do in the new port. This just made it a bit more challenging; however, there were two computers near the breakfast area and I was able to hop on one for a few minutes to complete my research.

All in all, a good stay and would consider the Holiday Inn Express again if in the area.

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, yesterday
Dear Hendersongal,
Thank you so much for your awesome review about our hotel in Condado. We are happy to hear that you have found our location convenient along with our service and complimentary breakfast. Hope you get a chance to travel to our island again in the future and we will be looking forward to having you with us.
Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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182 reviews from our community

Traveler rating
    43
    77
    43
    11
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
bellaire
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

A good place to stay for a night after our cruise. Nothing fancy but staff were friendly and helpful especially the bell hop. Room was clean beds were comfortable. The pool area is small but was a nice place to relax.

Stayed March 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 5 days ago
Dear Cheryl p,
Thank you very much for sharing your review with us and for your feedback. We appreciate your comments regarding our service and our property. Hope to see you soon.
Safe Travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I booked a 2 night stay at this hotel as it was one of the cheaper non-resort hotels in this area.

First the parking was a mess. The hotel does not have proper loading/unloading place. When I parked my car in front of hotel for check-in, a neighbour lady came and started saying that it is near a fire exit and I should not block it. She started claiming the hotel was a big nuisance to her apartment next door.

The room was disappointing. It seemed too small, not enough electrical outlets, no regular pipe in bath (only shower) and no fridge/microwave. We complained and the manager compensated us for the inconvenience with some points.

The good things are the location, price (you get what you pay for) and the staff's friendliness.

Room Tip: Try to get a suite.
See more room tips
  • Stayed April 2015, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 5 days ago
Dear marirsk,
Thank you so much for taking the time to review our hotel. We apologize for the inconvenience regarding the neighbors communications. We do have adjoining parking for our guests and a multi floor garage right across the street. Again thank you for staying with us and we hope that you give us another opportunity in the future.
Happy Travels!
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Contributor
15 reviews 15 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I traveled to the SJ area and has to stayed for one night. After looking around for a good location and rates ...I decided to stay at the Holiday Inn Express Condado. Even I have heard was a remodeled Hotel, my room was so clean and excelent conditions. My room was the 211, to the front of the Hotel, where I can check my car parked nearby. The front desk Receptionist Patricia was so attentive and explained rates and what was included. Room rate was including the breakfast from 6AM to 9:30AM, where employees at the breakfast area were also so attentive and diligent taking care of the area. Location was like in the middle of Condado avenue where you can walk around to the different restaurants and stores. The street is in front of the "Ventana al Mar" Recreational area. My husband and me have a pleasant stayed, we have a good breakfast that includes everything and we went around and enjoyed so nice ...Will recommend, will stayed again!

Room Tip: We stayed at rooms of second Floor/ Room 211. The view was to the front street of the Hotel.
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 5 days ago
Dear Lydia R,
Thanks so much for your 4 STAR Rating. We are delighted that you had a wonderful stay with us and thank you for your kind comments about our staff along with our central location. I will be happy to share with Patricia and we certainly will look forward to having you with us again.
Kind Regards
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Orlando
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff was very helpful, the room, while not huge was just fine, very clean, and had excellent A/C. A fairly short 10-15 minutes from airport. The hotel is within walking distance to shops, beach, and restaurants. All very secure and safe. The breakfast buffet was wonderful, very well stocked and they had hard boiled eggs too (which I love to have as a "2nd breakfast" snack before lunch). I'd definitely stay here again and recommend it.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 1 week ago
Dear Francesca C
Thank you so much for your 5 STAR Rating and for your kind review about our location, breakfast and more. We are thrilled to hear that you have enjoyed your stay with us.
Kind Regards
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Saint Louis, Missouri
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There are many choices for a one or two night stay in San Juan Condado and some of them will really break the bank. This Holiday Inn Express is a good pick if you want to keep some money in your pocket. It is just a half block from a very nice plaza with several restaurants, the beach and casinos within two of the large hotel properties. The rooms are clean with a modern touch to them. No, they are not large suites but they are well suited for pre or post cruise. The bathroom was small and had just a shower, This could be an issue if you had small children. Breakfast was just enough to have a little light something before heading out. The staff were all very friendly and helpful. The AC unit was loud but you can use the money you will save to buy ear plugs!

  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 2 weeks ago
Dear SailAway53,
Thank you very much for your 4 STAR Rating and your kind comments. We appreciate your feedback regarding your stay with us and thank you for noticing our great value at a great location. Thank you again for staying with us and we will look forward to have you back with us in the future.
Happy Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dusseldorf, Germany
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed only half a day, having a late flight out of sju postcruise.
The staff is really amazing: helpful and very nice.
The room was perfectly fine with large comfortable beds.
The AC is very very noisy though, this would be my only complaint!

Thank you for a nice experience!!!

Stayed March 2015, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 2 weeks ago
Dear Sandarah H,
Thank you so much for your 5 STAR rating. We appreciate your kind words and your feedback and it has been our pleasure to serve you. Hope to see you soon.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Juan Condado

Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 46 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
Number of rooms: 115
Official Description (provided by the hotel):
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Enjoy our recently updated Wi-Fi Internet for fast and speedy connection. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico

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