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“Good location” 3 of 5 stars
Review of Holiday Inn Express San Juan Condado

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Holiday Inn Express San Juan Condado
3.0 of 5 Hotel   |   1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)   |  
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Ranked #20 of 46 Hotels in San Juan
London, United Kingdom
Top Contributor
96 reviews 96 reviews
36 hotel reviews
Reviews in 51 cities Reviews in 51 cities
97 helpful votes 97 helpful votes
“Good location”
3 of 5 stars Reviewed 3 days ago NEW

This hotel is very conveniently situated in a very quiet street (ie no traffic noise at night) just of the main road in Condado. We had a great corner room on the top floor with views from 2 sides (we are platinum members of IHG) and a large bathroom. Really good.
The staff on the reception desk and the tour desk were exceptionally helpful.
So ..... why only 3 stars? 2 reasons: firstly, the breakfast room was inadequate. It was far too small and therefore the items needed to be replenished much more than usual. We felt sorry for the one lady who was working really hard. Secondly, the room rate is so much higher than the usual for Holiday Inn Express hotels.
But ..... We did enjoy our 2 night stay there.

Room Tip: As high as possible
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  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, yesterday
Dear global-traveller48,
Thank you so much for being IHG® Rewards Club Platinum Elite member and we truly value your feedback and we apologize for any inconvenience you had experienced due to the business of the breakfast room. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. Thank you again for your review and we hope to have another opportunity of welcoming you back again soon.
Sincerely
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143 reviews from our community

Traveler rating
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    34
    5
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Arkansas Girl
Top Contributor
86 reviews 86 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed one night prior to cruise. Pluses - good a/c, clean room, good location to main streets and activities.
Negatives- the hotel was full with a tour group. Breakfast area was full and lines long. By the time we got to food they were out of most everything. When they have a large group they need to be prepared with enough food.

  • Stayed February 2015
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, General Manager at Holiday Inn Express San Juan Condado, responded to this review, 5 days ago
Hello Arkasnastraveler,
Thank you so much for taking the time to post a review our hotel. We take our guests' feeback very seriously and it does give us opportunities to improve the areas to reach 100% satisfaction. We hope that you give us another chance in the future and please contact us directly for future assistance.
Warm Regards
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1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

I have not visited Puerto Rico in a long time & I forgot how beautiful the Condado area was. The views from my room were amazing. The staff made me feel very comfortable & at home. I will definitely return to the Holiday Inn Express the next time I visit Puerto Rico.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, yesterday
Dear JoeP5656,
Thank you so much for your review. It is truly rewarding when a guest recognizes our efforts and takes the time to say thank you. Thanks again for staying with us and we look forward to seeing you again soon.
Warm Regards
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

While the hotel and service were really not that bad, the beds and room overall were very uncomfortable due to the humidity in the room. We felt like our feet were always wet, and our beds were very damp making it hard to sleep comfortable. We have been to San Juan several times and this has been the worst place to stay. Also note that when we arrived, our door to the room was open, and we tried everything to reduce the humidity by running all the fans and keeping the AC going. The windows had condensation on them as well because it was so damp. The only thing this hotel has going is that it is close to shopping, restaurants, and the beach.

Stayed February 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 1 week ago
Dear learly22,
Firstly we would like to thank you for taking the time review our hotel. I also would like to apologize that we did not meet your expectations this time. I'm sending you a direct message if you could please kindly reply when you get a chance so we could get a chance to discuss further.
Looking forward to hearing from you.
Regards
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wisconsin
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

My wife and I just returned from 10 days in San Juan. We stayed at the Holiday Inn Express. We could not have asked for anything better. The entire staff went above and beyond and out of their way to help us with what ever we needed, or wanted. The hotel is clean, quiet and comfortable. Maria, Janice and Beatrice were there for us when ever we needed something. The entire staff knows how to make people feel welcome. We can not say anything bad about our stay at this hotel. We are already planning a return visit, just so we can see our new friends at the hotel. I would recommend this Hotel to any of my friends, or any one that was going to San Juan.

Room Tip: We stayed in room 704; corner room with a fantastic ocean view, and two large windows to let the sun...
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 1 week ago
Dear aidamarkking,
Thank you so much for completing our survey and for your kind words.
We are looking forward to have you back with us very soon.
Warm Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson City, Missouri
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

6 Adults (3 rooms) were found to be clean, accommodating with king size beds. Bathrooms were clean and nice with beautiful tile work. Note: The rooms are small but this is the norm for Condado. Close to restaurants, Walgreens and CVS and the Port. Price is reasonable.

Stayed February 2015, traveled with friends
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 1 week ago
Dear RhondaK49,
Thank you so much for taking the time to review our hotel. We are glad to hear that you had a great stay with us. Hope to see you soon in the near future.
Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaasa, Finland
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The good:
The beds were really comfortable.
The service of the staff was really excellent and friendly. They really wanted to assist you with any possible issue or question.
Location, close to everything.
Everything was super clean and tidy.
Breakfast included.

The not so good:
The noise level is very high, so bring your earplugs.
Like other people also write, the hotel room is damp even though there are multiple fans.
The swimming pool was very tiny and we never saw anyone use it for three days.
Yes, the elevators are tiny, but I don´t see why that would be a problem like others have written.
Note that the Condado area is more expensive to live in than other areas around San Juan.

So in conclusion a great hotel in a great location for a not so high price. Recommended!

Room Tip: Higher floor might help a little against the noise from the street.
See more room tips
  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnExpressSJ, Manager at Holiday Inn Express San Juan Condado, responded to this review, 1 week ago
Dear gfors,
Thank you so much for taking the time to review our hotel. We value our guests' feedback so that we can take notes on the areas to improve. We are glad to hear that you have found our hotel conveniently located at a great value and we will look forward to welcome you back soon.
Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Juan Condado

Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 46 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
Number of rooms: 115
Official Description (provided by the hotel):
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico

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