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“Not too bad but I have stayed at better in San Juan” 3 of 5 stars
Review of Holiday Inn Express San Juan Condado

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Holiday Inn Express San Juan Condado
3.0 of 5 Hotel   |   1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)   |  
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Ranked #30 of 46 Hotels in San Juan
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
“Not too bad but I have stayed at better in San Juan”
3 of 5 stars Reviewed 2 days ago NEW

First off it appeared as though they were going through some renovations when I was there so maybe things are better.

There is no fridge in the room. They say there is one online but they do not have them...anywhere! They said they had no mini fridges in the entire hotel. This was an issue for me. Also, the iron and ironing bored were pitiful. Not even usable.

The wifi was good in my room and in the lobby. The location is good for the area and walkable to the beach.

The front desk was bilingual and nice even if they were unable to assist me.

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    6
    25
    16
    4
    5
See reviews for
18
19
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Troy, Michigan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location, liked our stay. We aee fsmily of four. Kids are all adult. We were in a room with two queen bed, we had a restful night. Swimming pool was good, I wish it was a little bigger. Breakfast bar was not well managed. Evening stroll was great. Very close to beach, liked the easy access to beach.

Stayed August 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed 3 weeks ago

Good location with public parking acroos the street for $15 per day. Personnel was cordial. Room was okay (holiday inn express) but had a humid smell. Breakfast was okay if you do not look for protein base food.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review, 1 week ago
Dear luis t,

We truly appreciate you taking the time to post your review and all the nice comments about the location of our hotel and our staff. Your comments with the room humidity and the breakfast has been noted for review and future considerations.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Hotel has a very good location but did not compensate for the terrible room I got. I have never stayed in a more humid room in my life... I would run my hand over the bed sheets and they were humid-almost wet... When I'd dress every morning, my clothes were equally humid. Even if I had the AC on, the room was a sauna. I'm fine with using towels several days in a row, but I was really disappointed to find the same soaking towels I'd used in the morning on the evening... Anything good about the hotel has completely overshadowed by this major humidity mishap. Must warn: I arrived at midnight, and there was no water in the room, no drinking water in the faucets, and no water in the vending machine in the lobby. The gentleman at the front desk was kind enough to get me a couple of glasses of water from the dining room (only good thing I can say about hotel's personnel). Bathroom was small, and the room was not comfortable for business travel.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express San Juan Condado, responded to this review, 1 week ago
Dear Los Polanco C,

Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My daughter and I stayed for 6 days and loved it! It is like a new hotel! The concierge Janice. ..well I can't say enough nice things about her. If there is something you want to do or somewhere you want to go she will make it happen! If you are trying to vacation in a nice hotel on a budget. ..well this is your place! My biggest piece of advice. ..ask the concierge for a taxi rate chart or they charge you whatever they feel like!

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for 6 nights in August 2014. We had 2 rooms for 4 adults. We wanted a budget-friendly room for San Juan as we explored the island. The rooms were clean, quiet, and had comfortable beds. The shower worked well, but the toilet would get stuck and keep running. The location of this hotel is ideal, just a block from beach access. Parking was available across the street for $15/day. Breakfast was good for a free breakfast (eggs, toast, fruit etc. available) Overall, this hotel was exactly what we were looking for and I would stay again.

Stayed August 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
Top Contributor
120 reviews 120 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here precruise and the hotel was in a great location. U r one block from the beach and great restaurants and bars. The area around the hotel is safe to walk around in after dark. The hotel is minutes from the cruise terminal. The rooms are a little small, but clean and very efficient. I would stay here again without reservation.

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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Juan Condado

Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 46 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
Official Description (provided by the hotel):
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico

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