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“Great place to stay for vacation in San Juan Area.” 5 of 5 stars
Review of Holiday Inn Express San Juan Condado

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Holiday Inn Express San Juan Condado
3.0 of 5 Hotel   |   1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)   |  
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Ranked #39 of 46 hotels in San Juan
carolina
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
“Great place to stay for vacation in San Juan Area.”
5 of 5 stars Reviewed 3 days ago NEW

stay for a few nights and was great being there. Good Service. The beach in one side and a laguna on the other. lot of place to buy jewels. Go walking at night and dine nearby. It has been a great experience.

Room Tip: The only bad thing is parking have to get a valet parking on another side of the hotel.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review, 2 days ago
Hi Sandra,

Thank you so much for your review. We are so happy to hear that you have had a wonderful experience at our hotel and enjoyed the location. Looking forward to having you with us again in the future.
Sincerely,
Alev Tabak
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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24 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Orange Park, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We checked out of this hotel last Tues 6/17. Our room #611. The hotel was recently remodeled and looked fantastic. It was clean, the staff great and location was good as well. On our first night the room was cold so we turned the AC down (in the middle of the night). At 6:00am my husband got up and his feet came out from under him and his head hit the tile HARD. The entire floor had condensation... (I fell as well when I got up to help him but did not get hurt-obviously was not aware of the floor condition) He insisted he would be fine and just had a headache (lasted a full 24hrs). I could not get him to go to the hospital to be checked. We were with another couple and he did not feel it was necessary to disrupt our vacation. We did file an accident report at the front desk. She was surprised that we didn't know you can't turn the AC down because it is hot in PR and with tile floors that will happen. I suggested if that is the case that "caution or safety signs" should be posted in the rooms explaining this. I really think it was an AC issue as our room just never seemed the right temp. The fall obviously put a damper on our vacation but we are glad it was not worse. My concern is the next person may not be so lucky.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review, 2 weeks ago
Dear dicee1,

Thank you for your review and I would like to apologize for the incident that occurred during your stay with us. I would like to mention that, in the Caribbean, the temperature of rooms should be at least 75 F. Turning off the AC will cause humidity and make condensation. Unfortunately, we are limited on signage that has to be placed in rooms as standard requirements. I understand that an incident report was filled by the Front Desk right away and any treatment offer was turned down. Again please accept our apologies in the matter and hope to see you in the near future.
Sincerely,

Alev Tabak
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We are actually in the process of checking out now from the Holiday Inn... The staff could not be nicer and the location is great, but the room we had was gross. The room was humid, humid, humid. The humidity level in the room did not lessen even with the a/c cranked. It felt damp and it was really noticeable getting in bed as the sheets felt damp. Overall a highly uncfortable night. I noticed mold under the air conditioner this morning. The bathtub bottom was bubbled up. It was like standing on a water bed. We noticed later that it was water under the tub and it was squishing out onto the bathroom floor. We had a lake by the time everyone showered. Management gave us $10 off the room cost for our night, but I wouldn't recommend this hotel.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Director of Sales at Holiday Inn Express San Juan Condado, responded to this review, 2 weeks ago
Dear Gagal14,

We are so sorry to hear that you experienced difficulties with the bathtub and the AC in your room.
Please accept our apologies for not living up to your expectations in that matter. I have shared your review with my Director of Housekeeping and Engineering so we may improve in this area. Again we apologize for the inconvenience and hope you give us another chance for the next time. Please do not hesitate contact with me directly if I could be of any assistance.
Sincerely,
Alev Tabak
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I found the staff to be friendly and helpful; check-in and check-out were quick. Our room was clean and met our expectations, with a sliver of a view of Condado Beach. I found the bed to be comfortable, the air conditioning worked fine. I'm sure that rooms on the highest two floors would have reasonable views if that is what you are looking for, although this is not a beachfront property. Speaking of the beach, it is less than a five minute walk from the hotel, which is why I mention that this property is worth it for the location. The Condado is one of the prime beaches in San Juan, and therefore you can't beat the price of this property for it's location in relation to the beach as well as the shops, cafes and restaurants found along Avenida Ashford. Given that it sits back off of the main street, there basically was no noise. Had we stayed longer, I would have taken advantage of the hotel pool. It was virtually empty and appeared to be a welcoming oasis!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, 3 weeks ago
Hola global_latte2,

Thank you very much for your wonderful review. We are delighted to hear that you have found our rooms comfortable and enjoyed our convenient location. Hope to have you with us again in the near future, may be for longer stay. Thank you again.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here a couple days before our cruise an the day after. We are Platinum club members and have stayed at various HIE's. This one ranks as so-so for various reasons. The rooms and bathrooms have been recently remodeled however the air conditioners apparently were not. They work great but are very noisy. Having hot water for a shower was hit or miss. You either had none or when you finally got hot water it was too hot and the controls in the shower didn't control much. The location was a block from the beach and a park which was nice. The greatest asset this hotel has is its staff. They were very friendly and helpful and the rooms were clean.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, 3 weeks ago
Samantha W,

Thank you very much for taking the time to review our hotel. We would like to apologize for the inconveniences that occurred during your stay and would like to let you know that we have taken the necessary actions. Again thank you for staying with us and hope you give us another chance in the future.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Top Contributor
134 reviews 134 reviews
80 hotel reviews
Reviews in 80 cities Reviews in 80 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As said by numerous reviewers below, the biggest plus of this hotel is its location smack in the centre of Condado, just a few steps away from the beach and from eating places. Otherwise, it is somewhat nondescript - clean and recently refurbished, although not completely - main problem being terribly noisy 1980´s-style aircon units and room doors with one inch of space below letting corridor light in. Also the lighting in the bathroom was quite dim, I would definitely welcome more light there. Breakfast is so-so, there is not much to choose from and plastic cutlery further spoils the experience. Parking space is limited as well. Cleanliness was not an issue though and also all the staff members with whom I dealt were helpful and courteous.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, 4 weeks ago
Hola Martinzz,

Thank you for your kind review. We are happy to read that your enjoyed your stay with us and that you liked the location of our hotel close to restaurants and the beach. Please accept our apologies that occurred during your stay and we hope to welcoming you back as our guests.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 3, 2014

My fiance and I spent 4 nights there. I was a little concerned about some of the reviews I read about the size, cleanliness and service. I am happy to report they were wrong.

For the size, yes it may be smaller than traditional rooms, but you're in Puerto Rico, how often are you in the room. It was spacious enough for the two of us and I loved the modern design. Air conditioning was great in the room.

Housekeeping kept it clean, even with all the sand we tracked in.

The location is great, it's a short waking distance to a park, beach and great food. There may be beach front property, but you pay a premium for it. It's worth the short walk.

The service was outstanding. All the front desk, concierge and housekeeping staff were great. However, just validate some of their recommendations. One guy told us a place to eat which was no longer in business.

Overall we were happy with our experience and would stay there again.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, June 4, 2014
Dear Scott Y,
We are delighted to hear that you have enjoyed your stay at Holiday Inn Express San Juan Condado. We appreciate that you take the time to review our hotel and share your experience. We will communicate with our staff about the concierge services to update our lists. Thank you again and look forward to having you with us in the near future.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express San Juan Condado

Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #39 of 46 hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
Official Description (provided by the hotel):
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico

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