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“Worth it for the location” 3 of 5 stars
Review of Holiday Inn Express San Juan Condado

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Holiday Inn Express San Juan Condado
3.0 of 5 Hotel   |   1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)   |  
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Ranked #23 of 47 Hotels in San Juan
Pittsburgh, Pennsylvania
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
56 helpful votes 56 helpful votes
“Worth it for the location”
3 of 5 stars Reviewed June 13, 2014

I found the staff to be friendly and helpful; check-in and check-out were quick. Our room was clean and met our expectations, with a sliver of a view of Condado Beach. I found the bed to be comfortable, the air conditioning worked fine. I'm sure that rooms on the highest two floors would have reasonable views if that is what you are looking for, although this is not a beachfront property. Speaking of the beach, it is less than a five minute walk from the hotel, which is why I mention that this property is worth it for the location. The Condado is one of the prime beaches in San Juan, and therefore you can't beat the price of this property for it's location in relation to the beach as well as the shops, cafes and restaurants found along Avenida Ashford. Given that it sits back off of the main street, there basically was no noise. Had we stayed longer, I would have taken advantage of the hotel pool. It was virtually empty and appeared to be a welcoming oasis!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, June 14, 2014
Hola global_latte2,

Thank you very much for your wonderful review. We are delighted to hear that you have found our rooms comfortable and enjoyed our convenient location. Hope to have you with us again in the near future, may be for longer stay. Thank you again.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    23
    42
    27
    5
    5
See reviews for
27
28
4
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Knoxville, Tennessee
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 12, 2014

We stayed here a couple days before our cruise an the day after. We are Platinum club members and have stayed at various HIE's. This one ranks as so-so for various reasons. The rooms and bathrooms have been recently remodeled however the air conditioners apparently were not. They work great but are very noisy. Having hot water for a shower was hit or miss. You either had none or when you finally got hot water it was too hot and the controls in the shower didn't control much. The location was a block from the beach and a park which was nice. The greatest asset this hotel has is its staff. They were very friendly and helpful and the rooms were clean.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, June 14, 2014
Samantha W,

Thank you very much for taking the time to review our hotel. We would like to apologize for the inconveniences that occurred during your stay and would like to let you know that we have taken the necessary actions. Again thank you for staying with us and hope you give us another chance in the future.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Top Contributor
176 reviews 176 reviews
87 hotel reviews
Reviews in 98 cities Reviews in 98 cities
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed June 9, 2014

As said by numerous reviewers below, the biggest plus of this hotel is its location smack in the centre of Condado, just a few steps away from the beach and from eating places. Otherwise, it is somewhat nondescript - clean and recently refurbished, although not completely - main problem being terribly noisy 1980´s-style aircon units and room doors with one inch of space below letting corridor light in. Also the lighting in the bathroom was quite dim, I would definitely welcome more light there. Breakfast is so-so, there is not much to choose from and plastic cutlery further spoils the experience. Parking space is limited as well. Cleanliness was not an issue though and also all the staff members with whom I dealt were helpful and courteous.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, June 11, 2014
Hola Martinzz,

Thank you for your kind review. We are happy to read that your enjoyed your stay with us and that you liked the location of our hotel close to restaurants and the beach. Please accept our apologies that occurred during your stay and we hope to welcoming you back as our guests.
Kind Regards
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Scottsdale, Arizona
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2014

My fiance and I spent 4 nights there. I was a little concerned about some of the reviews I read about the size, cleanliness and service. I am happy to report they were wrong.

For the size, yes it may be smaller than traditional rooms, but you're in Puerto Rico, how often are you in the room. It was spacious enough for the two of us and I loved the modern design. Air conditioning was great in the room.

Housekeeping kept it clean, even with all the sand we tracked in.

The location is great, it's a short waking distance to a park, beach and great food. There may be beach front property, but you pay a premium for it. It's worth the short walk.

The service was outstanding. All the front desk, concierge and housekeeping staff were great. However, just validate some of their recommendations. One guy told us a place to eat which was no longer in business.

Overall we were happy with our experience and would stay there again.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, June 4, 2014
Dear Scott Y,
We are delighted to hear that you have enjoyed your stay at Holiday Inn Express San Juan Condado. We appreciate that you take the time to review our hotel and share your experience. We will communicate with our staff about the concierge services to update our lists. Thank you again and look forward to having you with us in the near future.
Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 25, 2014

We were very dissapointed with this hotel, it was $200 a night, and the room was very small, lack of light in the room and the bathroom, there were few tables for breakfast, it was very hard to get one

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, May 27, 2014
Dear chico c,
We greatly apologize for the unnecessary frustrations you have described in your review. Our goal is not only to meet guests' expectations, but to exceed them. We are terribly sorry we failed to do so on your visit. We certainly hope that you give us another chance to improve where we lacked and we do hope that the next time you travel to the area, you would be our guest again.
Sincerely,
Hotel Management
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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 22, 2014

1-great location for the price , walking distance from the beach and a lot of good restaurant just remember one thing don't expect them to be cheap because your at the heart of condado which is the good area.
2- rooms are small but ok
a couple of things i didn't like, you have to walk in the middle of the dining area to go to the pool.
No parking, you will have to pay $15 per day.
don't expect to much here!! average hotel

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, May 23, 2014
My sincere apologies that your experience with us was less than perfect; we respect all feedback and find it helpful for the hotel to learn and grow in all aspects that is what this forum is for. We strive to do the best in all areas and thank you again for taking the time to review us and hope that you give us another chance.
Sincerely,
Hotel Management
Holiday Inn Express San Juan Condado
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Cleveland, Ohio
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 21, 2014

Stayed here for one night after a Caribbean cruise. Room was fairly clean, staff was great and the outdoor pool was excellent! Very nice location across from a park. Had a festival while we were there that also provided fun and entertainment for us. Would definitely stay here again!

Stayed June 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alev T, Manager at Holiday Inn Express San Juan Condado, responded to this review, May 22, 2014
Dear showcom1,
Thank you very much for taking the time to review our hotel. We sincerely appreciate the feedback and very happy to hear that you have enjoyed your stay with us. Looking forward to having you in the near future.
Kind Regards
Hotel Management
Holiday Inn Express San Juan Condado
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express San Juan Condado

Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly San Juan Plaza Hotel)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 47 Hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express San Juan Condado 3*
Number of rooms: 115
Official Description (provided by the hotel):
Holiday Inn Express San Juan Condado features an excellent location in the exclusive Condado area. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
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Also Known As:
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico

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