We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Hotel But....” 3 of 5 stars
Review of San Juan Plaza Hotel

Save Saved
You added San Juan Plaza Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
San Juan Plaza Hotel
3.0 of 5 Hotel   |   1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly Holiday Inn Express San Juan)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #30 of 44 hotels in San Juan
Baltimore, Maryland
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Nice Hotel But....”
3 of 5 stars Reviewed November 16, 2012

This hotel was nice and simple, and overall a okay experience, but we did have one major problem with this property-the humidity made for an unpleasant sleep experience. Sanj Juan is definitely a humid place, but our room was bad. The moldy smell was pervasive in our room, and when we woke up the next morning, the floors were completely soaked. It may have just been our room, but it was not a pleasant experience. We stayed with another couple, and they didn't have this problem, but it was definitely not a great night of sleep at all.

Room Tip: If you smell something, ask for another room immediately.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

400 people have reviewed this hotel

Traveler rating
    77
    155
    99
    30
    39
See reviews for
90
128
20
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington, DC
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 16, 2012

I had a bit of shock when I tried to confirm my reservation in advance with Holiday Inn, and learned that this property was no longer associated with the Holiday Inn Express brand. Apparently, the change occurred at the end of October 2012. Of course, the Holiday Inn name still appears all over the hotel, and I have heard that Holiday Inn will reevaluate the situation six months from now following extensive renovations to the property. My hypothesis is that the place had become a little bit too worn for Holiday Inn standards. Nevertheless, it's still a pleasant place to stay. The staff is extremely friendly and accommodating; the location is excellent; the wireless connection is free and reliable; the breakfast is good. I only wish that I could be earning Priority Club points for this stay, which is one of the reasons why I had made this reservation in the first place.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 10, 2012

This is our fourth time staying here for a single night before a cruise. Very small hotel is starting to show some wear and tear but otherwise is a great little spot less than a block from the beach. Room was small but spotless clean. Pool area is the same...very small but well maintained and spotless. Great little continental breakfast serving coffee, cereals, pastries, bagels, eggs, pancakes, and breakfast sausages. Located in a very safe area, we felt safe walking around day or night. There is a mini-mart and several good restaurants including a Chilis, Dennys, and a Subway within a five minute walk from the hotel. Taxi cabs are always waiting in the mornings and a ride to a ship or the airport was $19.00 +$2.00 for each piece of luggage. This has always been a great hotel for the price and would stay here again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 8, 2012

This hotel did not live up to our expectations. The hotel is supposed to be entirely non-smoking and when we walked into our room it stunk of cigarette smoke. We phoned down to the desk and someone came up right away and agreed that they could smell the smoke as well. They put a deoderizer in to the air conditioning unit and that solved the problem. Secondly we had a big puddle of water on the floor by the bed. Still not sure where that came from. The same person wiped that up but the puddle did come back again. There was construction going on across the hall from us. We were in 705. \I think they were painting the room so there was noise. The worst part was we missed taking our cash ($2000). in the safe in our room and when we phoned back they already had someone else staying in the room. Needless to say, it never was found so either the cleaning staff or the new guest took it. We didn't get too far with that - granted it was our fault for leaving it there. When I phoned the main Holiday Inn number, \I found out that this hotel was a separate franchise not part of the Holdiay Inn any longer....not quite sure what that meant. On the pro side...the location is great.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 6, 2012

Hotel was clean and breakfast was great considering we didn't have to pay for it. Get there early though or the good stuff may be gone.
The staff was very friendly and always gave us great directions to restaurants and the bus stops, etc...
Free WiFi and very close to the beach and you can hop the bus to Old San Juan just minutes from the hotel. Didn't feel unsafe walking around at night in that neighbourhood either. Very good experience.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Water Island, Virgin Islands
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2012

We were looking for a place to spend the night close to the cruise ship dock, and this fit the bill. The room was small and unremarkable, but the price was right and the location right off of Ashford Avenue in Condado was convenient for last minute shopping. It's not the spot for beachfront, but it's a short walk to the water if you are looking for an inexpensive, no frills room in the Condado area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 27, 2012

Very comfortable stay, very close to the beach and bars. Very quiet and restful stay with an excellent staff. Room was very clean and pool/hot tub was relaxing. The free wifi made the stay even more enjoyable after paying $30 for the internet in Punta Cana in the days prior. Taxi from SJU is $15 + $1/bag.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olendor, General Manager at San Juan Plaza Hotel, responded to this review, October 30, 2012
Thank you for taking the time to tell everyone in the tripadvisor world about how wonderful our hotel is, and how its perfectly located. I hope to see back soon so you are able to once again enjoy our free amenities such as: Breakfast, Wifi, and many more.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to San Juan Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about San Juan Plaza Hotel

Also Known As:
Holiday Inn Express San Juan Hotel
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
Holiday Inn Express San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly Holiday Inn Express San Juan)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 44 hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — San Juan Plaza Hotel 3*
Official Description (provided by the hotel):
San Juan Plaza Hotel features an excellent location in the exclusive Condado area. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. San Juan Plaza Hotel offers great value. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Travelocity, Booking.com, Tingo and Hotels.com so you can book your San Juan Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage San Juan Plaza Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.