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“Great place for the money!” 4 of 5 stars
Review of San Juan Plaza Hotel

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San Juan Plaza Hotel
3.0 of 5 Hotel   |   1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly Holiday Inn Express San Juan)   |  
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Ranked #30 of 44 hotels in San Juan
Ottawa, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great place for the money!”
4 of 5 stars Reviewed November 6, 2012

Hotel was clean and breakfast was great considering we didn't have to pay for it. Get there early though or the good stuff may be gone.
The staff was very friendly and always gave us great directions to restaurants and the bus stops, etc...
Free WiFi and very close to the beach and you can hop the bus to Old San Juan just minutes from the hotel. Didn't feel unsafe walking around at night in that neighbourhood either. Very good experience.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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399 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Water Island, Virgin Islands
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2012

We were looking for a place to spend the night close to the cruise ship dock, and this fit the bill. The room was small and unremarkable, but the price was right and the location right off of Ashford Avenue in Condado was convenient for last minute shopping. It's not the spot for beachfront, but it's a short walk to the water if you are looking for an inexpensive, no frills room in the Condado area.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 27, 2012

Very comfortable stay, very close to the beach and bars. Very quiet and restful stay with an excellent staff. Room was very clean and pool/hot tub was relaxing. The free wifi made the stay even more enjoyable after paying $30 for the internet in Punta Cana in the days prior. Taxi from SJU is $15 + $1/bag.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olendor, General Manager at San Juan Plaza Hotel, responded to this review, October 30, 2012
Thank you for taking the time to tell everyone in the tripadvisor world about how wonderful our hotel is, and how its perfectly located. I hope to see back soon so you are able to once again enjoy our free amenities such as: Breakfast, Wifi, and many more.
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Fort Lauderdale, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 22, 2012 via mobile

Nice location. Clean rooms. Price not bad. Lots of restaurant's close by. Chili's, Starbucks are all within walking distance. Beach is across the street. From the airport its just a 15min drive and $20.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olendor, General Manager at San Juan Plaza Hotel, responded to this review, October 24, 2012
Thank you for your recomendation of our Hotel. Thank you for letting others know what a great location it is for guest: to explore the San Juan, and all of the wonderful restaurants and shops in the area.
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london
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 21, 2012

very nice room for this price, breakfast are rather 'poor',horrible coffee and very limited food choise. Hotel does not offer 'without breakfast' rate. Nice location for going out and to the beach, which is just few blocks down the road.

Room Tip: staye there twice all the same rooms
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olendor, General Manager at San Juan Plaza Hotel, responded to this review, October 24, 2012
Thank you for your review. I noticed that you mentioned the quality of our coffee. We have switch our coffee. At present time we are using locally grown coffee from Adjuntas. I hope you are able to return and try this wonderful flavorful coffee.
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Ponce
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed October 21, 2012

I didn't even get to stay at this hotel because I tried to make reservations three times and the staff was rude and hang up on me twice. How this hotel manages to book rooms with that attitude?, I have no idea. I was planning to stay a whole week in this hotel but now, I'm going to another hotel!

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olendor, General Manager at San Juan Plaza Hotel, responded to this review, October 24, 2012
We are truely sorry for your inconveince, we have just installed a brand new phone system as part of our renovation project. We certaintaly understand how important it is for us to receive reservations. Again we are very sorry for this laps in service due to technical errors.
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Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 18, 2012

This Holiday Inn Express is in a GREAT location - near the beach, lots of restaurants, and shopping. However, the hotel sorely needs updating. When we arrived, both the hotel hallway and room were freezing (set to 61 degrees?) which made us wonder if it was masking some mold smell. The rooms are small, floors are tile and the beds old and lumpy, but it appeared clean there are signs which say the hotel is being updated.

The front desk staff was EXCELLENT and accommodating - very helpful in recommending great restaurants to visit and giving directions around the area. Great job to them. The breakfast was good too. Stay here for the location but don't have high expectations of your room until it's updated. It will be a really great property when it is!

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
olendor, General Manager at San Juan Plaza Hotel, responded to this review, October 24, 2012
Thank you for your kind words, and we are in the process of renvating our hotel. We have renovated our internet system, our phone system, we are in the process of creating our model rooms, to choose for the entire hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about San Juan Plaza Hotel

Also Known As:
Holiday Inn Express San Juan Hotel
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
Holiday Inn Express San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico (Formerly Holiday Inn Express San Juan)
Phone Number:
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 44 hotels in San Juan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — San Juan Plaza Hotel 3*
Official Description (provided by the hotel):
San Juan Plaza Hotel features an excellent location in the exclusive Condado area. Its beauty and splendor overlook Condado Lagoon. Within walking distance, you will enjoy first class shopping, with all major jewelery stores, souvenirs and fashion designer boutiques at hand. Visit the beautiful Condado Beach within walking distance to the hotel. And when the night falls, casinos and exciting nightlife are the name of the game. Take advantage of our free deluxe continental breakfast, 24 hour complimentary coffee & tea in lobby, outdoor pool, fitness room or business centre. San Juan Plaza Hotel offers great value. With highly trained and qualified personnel which guarantees all necessary arrangements for groups, conventions, social activities and business meetings. ... more   less 
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