When we first drove up I was a little put off by all the graffiti on the buildings. My husband and I both thought the hotel looked a little run down and dirty. The lobby was very old looking. We arrived early as we just got off of the cruise ship. We had A LOT of luggage including valuable souvenirs we had purchased as well as a laptop computer. We were told our room would not be ready til around 3 - which was completely understandable. The gentleman told us they would hold our luggage and put tags on it. We were grateful. My husband helped him move our things into a back room which did not seem very secure. So my husband asked "is our stuff safe here" to which the man replied "if not you can take it with you!" We were just looking for a little reassurance! He could have just assured us that it was secure! Rude! The elevator really, really needed to be wiped down! I don't even mind so much how old it was -- it was dirty and it smelled like mildew! The halls upstairs looked ok, I was hopeful and having seen the photos on their website, I just knew our room would be nice -- NOT! The only thing similar to the photos were the white linens and the bathroom looked pretty updated, although the shower looked dirty! I was SO disappointed with the room! The hotel website DID NOT mention that they were in the process of updating -- I certainly would have requested one of those rooms and my review would be MUCH better! Room 301 - The lamp shades were water warped, TV was tiny with no remote, there was no AC control (very hot room, we had to open the door for a while just to get some air circulation from the hallway), towel had questionable stains, table needed to be cleaned. We went to Walgreen's and bought LYSOL! Sprayed everything in the room and the elevator and the doors! We were woken up several times during the night because of the partying going on just below our window in the patio bar but especially because of the LOUD guests in the hallways. This was a very noisy place.
You can not swim in the water behind this hotel because there are big rocks, you have to walk down to other hotels and even at that there are signs warning you not to go into the water due to strong current. If you have kids, especially BE AWARE of this -- my husband is a very tall and strong man and the currents pulled him out with ease!
As far as the comments I've read about prostitution as well homosexuals; There were a lot of questionable looking men right outside the door but I'm pretty sure that's a public area so I can't necessarily blame the hotel for that, if they were prostitutes even. However we made the decision not to be out at night as I did not feel safe! But during the day we liked it! Shopping was good, restaurants, etc. We figured out that this was a place where gays frequented and at first it was awkward because we're not "urban" people so we're rarely around that. But it didn't bother us at all, everyone seemed to mind their own business!
Also the hotel charged us a fifty dollar deposit in addition to the night's rate which they did not tell us about. I didn't like that. The gentleman that worked the desk in the evening hours, older with glasses, used to be in the Navy - he was great, very nice, always smiling told us about the remodeling which made a lot of sense to us! He made sure I was able to connect to the internet with my computer!
To the management/owner of the hotel I would like to say to you that instead of always making excuses for the things people did not like at your property, If you would just be forthcoming with things and at least consider making changes and stop blaming your guests for the mistakes, I think it would make your property a lot better.
I can tell you that by the time we left, we agreed that we didn't hate it but we definitely would never go back, unfortunately!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.