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“Good Location, Horrible Service” 2 of 5 stars
Review of Atlantic Beach Hotel

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Atlantic Beach Hotel
3.0 of 5 Hotel   |   1 Vendig St. | Condado, San Juan 00907, Puerto Rico   |  
Hotel amenities
Ranked #41 of 46 Hotels in San Juan
Washington DC, District of Columbia
2 reviews
3 helpful votes 3 helpful votes
“Good Location, Horrible Service”
2 of 5 stars Reviewed March 17, 2013

The hotel itself is very nice-the beds and rooms were clean and modern. The beach is literally next to the lobby. However two things made the experience very poor. The first is no one told us it was a predominately gay hotel. While there is nothing wrong with that we did not expect to be at a boutique style hotel. The second and more concerning problem was the management. They were unreceptive to our changing needs, were rude, treated their staff poorly and tried to charge for any perceived slight. It was truly awful service from the top staff.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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523 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Manahawkin, New Jersey, USA
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 16, 2013

We didn't stay at this hotel, only ate breakfast and lunch here. We stayed at the Marriott Stellaris which is about a 100 yards down the road and discovered this place after walking down the beach. It's easier to find from the beach than the main road your first time. The view from the restaurant/bar is fantastic, looking right at the beach and ocean. It just opened recently so everything is new. The prices are better than most of the other places nearby and the food was good, one of the few places in the area you can actually get eggs for breakfast at a good price. The service is a little slow but I'm guessing this will get better as time goes on since it is a new place. At night, the blue lights and music make this a great place to have a few drinks. It's not super busy at night so it's a great place to just to relax and enjoy the night. We will definitely be going back on our next visit.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Somerville
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

My sister and I stayed at Atlantic for three nights to attend a wedding at La Concha. While La Concha was beautiful, I think we definitely got a great deal at Atlantic. The room was small, but who cares! You're literally on the beach! Beds were comfortable and the room was clean. Food downstairs was good. It was wonderful to be able to sit out on the patio for breakfast/lunch. My only complaint is that the walls are very thin, which can be annoying if you're a light sleeper. If someone down the hall has their tv on you'll be able to hear it. People at the front desk were very helpful and accommodating. All in all, a great budget hotel with an unbeatable location.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowie, Maryland
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed March 9, 2013

We were staying at the Marriott Resort just up the beach and decided to take a walk on the beach to see what was available for lunch. Not more than two buildings away we found this place! What a GREAT place for lunch. VERY reasonably priced fish tacos ($10) and drinks! We enjoyed our lunch so much, we came back the next day and had the same thing!

The bar/outdoor restaurant area was very new looking, like it had just been re-done. Service was a little slower than we are used to, but the views are spectacular and the food is great.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripoutCali, Guest Relations Manager at Atlantic Beach Hotel, responded to this review, March 13, 2013
DriveOrFly:

What Delightful news to hear that you and your husband had such a great lunch, not once, but twice in our new Oceanfront Restaurant and Lounge Bar. We are also pleased to hear that you had an excellent stay with our favorite next door neighbor, The Marriott San Juan Resort & Stellalis Casino. The concept of our Restaurant and of Executive Chef Pedro, is to prepare and serve only the freshest first rate ingredients at a very reasonable and affordable price. The perfect example is as you mentioned our grilled mahi-mahi tacos with our house made yogurt cilantro sriracha sauce. Next time you must give our stuffed blue cheese bacon mushroom burger a try, as it is getting rave reviews.

Again, thank you for taking the time to give us your valuable feedback. And by the way thanks for the pictures you posted. We will make sure they make it into our Atlantic Beach Hotel guest album.

Sincerely;
Juan Rivera and Staff
@Atlantic Beach Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 6, 2013

I stayed just one night, the staff were friendly and the room was just fine, but it would have been a lot better in 1979 when it was remodeled. If you're looking for a swank modern experience, this may not be the place for you (I suggest you try the Casino next door.) But if form is less important that function for you, then this might be a good fit. The location is great, and there is a bustling and fun ocean front bar down below and it serves great Pina Coladas. The staff were friendly and I had a bunch of fun at the bar with the cool patrons there. My experience was very good, but mostly because of the people I met and the great time I had there. No so much because this is a glamours hip hotel. I had been told that this was a favorite destination of gay travelers, and I did see a few happy gay couples in the bar, but it was quite a mixed crowd and I like that. I think just about anyone would be comfortable here.

Room Tip: I had an Ocean View and it was worth the extra cash to get it.
See more room tips
  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripoutCali, Guest Relations Manager at Atlantic Beach Hotel, responded to this review, March 13, 2013
Dear Peter H:

Thank you for choosing to stay with us here at The Atlantic Beach Hotel during your recent one night visit to San Juan. We believe a successful Hotel is based mainly on the level of service their management and staff provide to their guest, and the mix of guest who are attracted to its concept and offerings. My fellow colleagues and I are committed to making sure all of our guests are provided the best possible service available in Puerto Rico. Although, we were regretfully unable to meet every one of your expectations during your stay, we promise to continue to make all the necessary changes that will make your next stay with us exceptional.

We do appreciate your taking the time to point out how much you liked the wonderful ambiance of our new Oceanfront Restaurant and Lounge Bar, especially the mixed crowd and great Pina Coladas. Thank you for sharing your feedback with us, and we very much would love having you stay a bit longer with us during your next visit to Puerto Rico.

Sincerely;
Juan Rivera and Staff
@Atlantic Beach Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed March 6, 2013

My fiancé and I stayed here for 2 nights before we sailed to the carribean. Lobby was nicely renovated, however our rooms were not. Our bed was on cinder blocks and the ac was not working at all in our room, which made it difficult to sleep. In addition, there was no temperature gage in the room. Payed 2 different prices for 2 nights which was odd considering we booked through booking.com and the price of the rooms were listed as one. Not worth the money. Food at breakfast was inconsistent, however staff was very friendly. Be aware of the late night noise from the hotel bar and the lounge next door when staying in an oceanfront room. We did not get much sleep because of this, however I chose this hotel because of its beautiful location on the beach and its proximity to the main street of Ashford in old San Juan. This hotel is not for everybody; we were one of the only straight couples there, which was a non-issue for us but can be to others. I would recommend a bed and breakfast in the vicinity, although we tried to make the best of our stay at the Atlantic Beach hotel.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripoutCali, Guest Relations Manager at Atlantic Beach Hotel, responded to this review, March 13, 2013
Dear FarrahM:

Thank you for sharing with us your feedback about your January 2013, two night stay with us. We always try our very best to make sure all of our guest have nothing less than the best possible experience possible while visiting our beautiful island of Puerto Rico.

Although we very much appreciate your mention of our nicely decorated lobby and very friendly staff, we would like to address a couple of points which have been carefully noted. In respect to your concern of having to pay “2 different prices for 2 nights which was odd considering we booked through booking.com and the price of the rooms were listed as one”. As with most hotel reservation systems, nightly room rates may vary due to several factors including day of week, room occupancy levels as well as peak and low seasons. In your particular case, when you reserved through booking.com your Saturday night rate was $3.00 higher due to any combination of the previously mentioned factors.

Like most successful hotels, The Atlantic Beach Hotel has opened its doors to change and welcomes diversity including a well mixed open minded cliental base. This is what indeed makes our Hotel a very, very special place to stay. We sincerely hope you will give us the opportunity to welcome you back again.

Sincerely;
Juan Rivera and Staff
@Atlantic Beach Hotel
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 5, 2013

What a great little out of the way place! The rooms were all newly remodeled and quaint. This is the place to stay if you want a quiet, private retreat with a few luxuries. BEACH access from the patio/bar/restaurant with private lounge chairs and drinks. Staff was more than helpful and friendly. We got married just down the beach from this hotel and walked back in our wedding attire and were treated so well by everyone there! What a great group. Spent 10 days in the hotel, and they helped us find awesome tours and sight seeing items that the normal tourist would never see. Close to some of the best restaurants in San Juan and a short taxi ride to the best shopping in Old San Juan. I WILL be staying there again this year, and the next.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tripoutCali, Guest Relations Manager at Atlantic Beach Hotel, responded to this review, March 6, 2013
Dear AMillerSD:

The entire staff of the Atlantic Beach Hotel sincerely wish’s to again thank you for allowing us to have the honor of playing a small part of your and your husband’s wedding day celebration. We know this is one of the most special times of your lives and we wanted to make sure that we could assist you in any way possible during your 10 day stay with us.

We look forward to your return visit to the Atlantic Beach Hotel this year and know you and your Husband will be very pleased with all of the newly completed improvements to the property. One of the most popular recent improvements has been the December 2012, opening of our beautiful new oceanfront restaurant and lounge bar which has been a very big success for all of our hotel guest and customers. Also, we now have a beautiful second floor oceanfront terrace which is available, and the perfect location for weddings and special private events.

Please keep us posted as to when your next visit too Puerto Rico and the Atlantic Beach Hotel will be, so that we can prepare to make sure your next stay will be even more “PERFECT” than your last.

Regards
Juan Rivera
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantic Beach Hotel

Address: 1 Vendig St. | Condado, San Juan 00907, Puerto Rico
Location: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#12 On the Beach Hotel in San Juan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Atlantic Beach Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
Experience one of San Juan's most popular beach front locations at the Atlantic Beach Hotel on Condado Beach. The Atlantic has become a favorite place for the travel savvy and open minded traveler who enjoys its unpretentious atmosphere and its lively appeal to a wide variety of lifestyles. ... more   less 
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Also Known As:
Atlantic Beach San Juan
Hotel Atlantic Beach

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