I booked my room on their own website and when I checked in they acknowledged they had my credit card on file but due to an "overbooking situation" I would be staying at their "sister hotel" a block away. So I roll my bags a block down the street, with no offer of assistance, and am checked into a room that is no larger than 10x10. How do you overbook with a confirmed reservation and credit card on file? I booked the room 3 weeks ago. The sister hotel named the Wind Chimes, is more like a youth hostel. Tiny rooms, a single queen sized bed, a tv and not much else. The walls were paper thin and the front desk person, who was very nice, had no idea if the Internet worked in my room which was no farther than 10 feet from the front desk. I never did get to see the rooms at the Acacia but the room at the Wind Chime was not worth what i was paying at the Acacia. Very disappointed and I got no apology or anything from the front desk person at Acacia who was clearly more than the on-duty clerk. Don't chance this shady operation that preys on guests, stay somewhere else.
- Official Description (provided by the hotel):
- Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. Niche is the restaurant in the hotel that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. ... more less
- Reservation Options:
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- Also Known As:
- Acacia Seaside Hotel
- Acacia Seaside San Juan