What a beautiful, charming little hotel! But what confusion! We had initially booked the Wind Chimes, but as they were having trouble with their air conditioner, they moved us to the Acacia, which is closer to the beach by a block, and we were told, quite an upgrade. They had a little trouble, moving us to a different room mid-vacation, which was a hassle, as they had overbooked the room we were in, which I thought to be bad customer service and is the reason I don't give the hotel four stars. Other than that, access to the restaurant and beach is nice and the views are pretty, too. I just would have liked to stay in our first room rather than change as this caused a lot of unnecessary stress. Make sure you confirm your dates of booking from hotels.com with the hotel you end up in not just the one you booked because the acacia only had record of our stay at the wind chimes for half of our vacation! Finally, the hotel is very well-connected with local tours and spas so you have the best stay possible. I would book it again but not with hotels.com to avoid the length of stay mishap and having to switch rooms (I still don't see why they couldn't have just moved the other people to our second room rather than uproot someone else's (our) stay, but whatever). Generally clean.
- Official Description (provided by the hotel):
- Acacia Boutique Hotel is a restored villa located in Condado, San Juan, literally steps away from the nicest beach on the North Shore. Our tropical rooms have 10' ceilings, terracotta floors & private bathrooms, A/C, and basic cable TV. Free WIFI is available in the Rooms. Niche is the restaurant in the hotel that serves breakfast and dinner. It is one of the finest dining experiences in the San Juan area. After dinner enjoy a relaxing soak in Puerto Rico's largest Jacuzzi/Spa while sipping on a mojito. ... more less
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- Also Known As:
- Acacia Seaside Hotel
- Acacia Seaside San Juan