Many have given this boutique hotel 5 stars and it has much going for it. A few problems dropped it down for us, but if there were a 3.5 rating, that is probably closer to what we found. Very cute place overall, but the owners seem to have stopped work on it before it was really done. If it is all in the details, (especially at over $200 a night) then they have a way to go.
First the good, which many have mentioned. Good location, clean well appointed place. The staff was very freindly overall, but did not respond to problems with anything other than a blank stare. What were the problems?
1. No place on premise to get coffee or sodas at anytime of the day or night. Yes, it is only a block to their sister place, but a pot of coffee for the guests would have made mornings much nicer. This would not cost them much, but the feeling was that anything that held down profit from their sister hotels bar and food shack was not going to happen. A walk to the nearest store for a cup of coffe or pastry was close to a mile.
2. The giant plasma screen TV's on the wall in the rooms are not in HD, so you have a giant, lousy picture. Also, there are no guides to the channels in the rooms, and our TV had over 200 choices, (many of them blank) so finding anything to watch was a major chore. When I suggested to the desk that someone might want to type up a guide for the rooms, I was told that they had only been open about six months, and they did not have the time. Sorry, but this could be done by the overnight person at the desk in a few moments if they cared.
3. Balconies with no usable furniture. We paid extra for a room with a balcony, only to find that wihout a small table and chairs, it really was pointless. You can't sit on the ground. Again, a suggestion that they might want to consider putting these on the patios was met with a stare.
4. Suspected kickbacks to the staff from service places. Everytime we suggested we were going to eat somewhere the front dest jumped all over it to get us a "Must have" reservation only for us to find we were one of only a handfull of tables in the place. Also had them book us a car, and when we went to pick it up, the rate was $10 higher per day for us than the customers in line in front of us who just wandered in. No explaination was given.
5. Parking for the hotel. A car is really a must if you want to see any of the island, but parking is terrible. When we rented the car, the front desk person said we would always be able to find a spot within a block or so. NOT. Sometimes we would have been better off walking the mile to the main drag rather than fight the parking situation.
So, this place could be a solid 5 stars with management that wanted to make the details a high priority. We did not dislike the place, but kept shaking our heads at how simple it would be to make it really special. Hope they do so.
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